Customer Service Quality Assurance
Resume:
Olivia Sheldon
Coventry, CT *****
****************@******.***
Professional Summary
Time Manageable, Team Worker, Patient, Flexible Schedule Work Experience
Customer Service Supervisor
Price Chopper Supermarkets-Storrs, CT
April 2024 to Present
• Monitored incoming calls and conducted regular quality assurance checks to ensure adherence to company policies and procedures
• Created comprehensive training materials for new hires, ensuring consistent onboarding processes across the department
• Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times
• Analyzed data from customer feedback surveys to identify trends and areas for improvement within the customer service department
• Maintained up-to-date knowledge of product offerings, pricing information, promotions, and company policies to provide accurate information to customers
• Collaborated with other supervisors on scheduling optimization efforts that ensured adequate coverage during peak hours while minimizing overtime costs
• Managed a team of customer service representatives, providing guidance and support to ensure high- quality customer interactions
Hiring Manager
Price Chopper Supermarkets-Windsor, CT
June 2023 to Present
• Knowledge on all types of identification
• Traveled to other stores for recruitment assistance
• Managed full-cycle recruitment process for multiple departments, including sourcing, screening, interviewing, and onboarding candidates
• Utilized applicant tracking system (ATS) to track candidate progress and maintain accurate records of all recruitment activities
• Conducted thorough interviews to assess candidate qualifications, skills, and cultural fit within the organization
• Created compelling job descriptions that effectively communicated position requirements and company culture
• Managed a high volume of requisitions simultaneously while maintaining attention to detail in candidate evaluation processes
• Provided guidance and support to candidates throughout the interview process by scheduling interviews, providing feedback, and addressing concerns or questions
• Collaborated with HR team members on initiatives related to employee engagement, retention strategies, diversity hiring programs etc
• Ensured compliance with federal/state employment laws regarding equal opportunity employment
• Hosted job fairs representing the organization's brand image positively while attracting potential candidates
• Conducted salary negotiations with selected candidates in alignment with company compensation guidelines
• Maintained accurate records of all recruitment activities including resumes received, interviews conducted, offers extended
• Served as a point of contact for candidates throughout the recruitment process providing updates on application status and next steps
• Coordinated logistics for interviews including scheduling rooms, and preparing interview materials Cashier/Customer Service
Price Chopper-Storrs, CT
January 2023 to Present
• Processed cash, credit, and debit card transactions accurately and efficiently
• Provided excellent customer service by greeting customers, answering questions, and resolving issues
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Handled returns and exchanges in accordance with company policies
• Balanced cash drawer at the end of each shift, ensuring accuracy in monetary transactions
• Collaborated with team members to achieve daily sales targets
• Trained new cashiers on proper procedures for handling transactions and providing exceptional customer service
• Utilized (POS) system to process transactions quickly and accurately
• Performed opening and closing procedures for the cashier station following company guidelines Education
High school diploma
Coventry High School - Connecticut
August 2016 to June 2020
Skills
• Food Preparation
• Food Service
• Kitchen Experience
• Cashiering (2 years)
• Cleaning Experience
• POS
• Employee Orientation
• Recruiting
• Inventory Control
• Food Safety
• Retail Sales
• Supervising Experience
• Human Resources
• Microsoft Office
• Microsoft Excel
Certifications and Licenses
Food Handler Certification
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