Secretary Ii Call Center
Resume:
Jolene Valentine
Seabrook, TX *****
*********@*****.***
Ambitious undergraduate, enthusiastic about discovering and advancing knowledge.
Excellent oral and written communication, and organizational skills. Exhibits strong
interpersonal skills, loyalty, dedication, and passion for service excellence. Performs
with attention to details and safety awareness. Works to develop effectiveness and
quality in delivering customer service and hospitality. Maintains responsible, reliable,
tactful, and honest work ethics. Exhibits a high level of intellectual curiosity and
prioritizing responsibilities. Performs strong analytical skills and achieves the ability to learn new skills. Adaptable and driven with the ability to thrive in team-based or
independent motivated settings.
Authorized to work in the US for any employer
Work Experience
Call Center Representative
Cellular Sales (Verizon Wireless) - Seabrook, TX
August 2022 to Present
● Manage large amounts of inbound and outbound calls in a timely manner
● Follow communication “scripts” when handling different topics
● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
● Seize opportunities to upsell products when they arise
● Build sustainable relationships and engage customers by taking the
extra mile • Keep records of all conversations in our call center
database in a comprehensible way • Meet personal/team qualitative
and quantitative targets
● Previous experience in a customer support role
● Strong phone and verbal communication skills along with active listening
● Familiarity with CRM systems and practices
● Customer focus and adaptability to different personality types
● Ability to multitask, set priorities and manage time effectively
● Helps customers with their questions and addresses issues regarding products or
services.
Administrative Assistant
Paragon Infusion Center - Bellaire, TX
June 2021 to October 2021
● Checked in patients at appointment times.
● Knowledge of HIPPA policies.
● Faxed authorization requests and pertinent information to physician's office
● Managed scheduling patient’s appointments for infusions or injections,
monitoring resource allocation to provide optimal coverage and service.
● Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
● Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
● Entered data into the company database and updated details, including client
demographics, orders, labs, office visit notes, and insurance information to keep information current.
● Handled management of communication by taking and making telephone calls, reviewing, and prioritizing emails, and composing and typing correspondences.
● Worked in SharePoint and NextGen.
Student Researcher
TX - Remote, TX
June 2020 to August 2020
● Non-paid Internship: Health and Well-being, Research Project.
● Worked independently on assignments/tasks to completion.
● Has the ability to identify and raise challenges outside the scope of work to find effective solutions to those challenges.
● Conducted scholarly research and effectively compiled and formulated the findings into a useable format.
● Gathered, organized and entered information into written reports.
● Attended phone conferences to present research both orally and through written reports.
● Prepared and presented academic papers and abstracts.
● Attended Zoom meetings with Team bi-weekly to discuss the project's pertinent objectives.
Administrative Assistant
Home Health Specialists - Magnolia, TX
September 2015 to September 2016
● Prepared invoices and reports and posted payments.
● Knowledge of HIPPA policies.
● Faxed authorization requests and pertinent information to physician's office and insurance companies.
● Managed scheduling for nursing staff, monitoring resource allocation to provide optimal coverage and service.
● Tracked and submitted employee timesheets to the accounting department for
payroll processing.
· Greeted visitors or callers daily to handle inquiries or direct
to appropriate persons.
· Increased accuracy by verifying data while processing
incoming and outgoing checks and wire transfers. · Organized and maintained filing and document management systems by coordinating, archiving and purging files.
● Entered data into company database and updated details, including client demographics, insurance information, nurse, pharmacy, IV prescriptions, and next date to administer drug to keep information current.
● Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Scheduler/Office Manager Assistant
Home Care Professionals - Webster, TX
February 2014 to August 2015
● Intake of referrals.
● Knowledge of HIPPA policies.
● Managed scheduling for staff according to care plans and staff availability on all disciplines (Nursing, Therapy, MSW, and HHA) ordered.
● Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
· Entered data into the company's electronic medical records and updated details, including client demographics, insurance information, and disciplines to keep information current.
● Faxed authorization requests and pertinent information to the physician's office.
Scheduler
Amedisys Home Health - League City, TX
January 2012 to February 2014
● Intake of referrals.
● Inventory management: distribution, stocking, and ordering of supplies.
● Entered new patient’s demographics and insurance information in electronic medical records.
● Knowledge of HIPPA policies.
● Managed scheduling for staff according to care plans and staff availability on all disciplines (Nursing, Therapy, MSW, and HHA) ordered.
● Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
● Entered data into company database and updated details, including client demographics, insurance information, and disciplines to keep information current.
● Faxed authorization requests and pertinent information to the physician's office.
Education
Bachelor of Science in Health Entrepreneurship and Innovations
Arizona State University - Remote
August 2017 to August 2020
Associate in Science
Lone Star College - Conroe, TX
August 2016 to May 2017
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