Patient Care Medical Assistant
Resume:
Thembi Chitanda
*************@*****.***
PROFILE and Skills:
8+ years of experience as Customer Service Representative, Medical Front Office Coordinator, Pharmacy Technician, CMA, CPT, Insurance verification Specialist and Patient Care Coordinator.
A Certified Medical Assistant with 10 years of experience delivering exceptional patient care in acute care environments. Adept at collaborating with registered nurses, physicians, and administrative teams to improve clinical operations and efficiency.
Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, sustained medical records, processing patients, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.
Demonstrated ability in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and diagnostic procedures and ancillary tests.
Acknowledged if prior authorization was required, obtained authorization as appropriate and documents authorizations in EHR. Obtained physician referrals as needed.
Validated completeness of all required information and aided the provider and/or patient.
Provided guidance to physician office staff and patients on how to complete and send all necessary program applications promptly.
Knowledgeable Medical Assistant with exceptional patient care, assessment, and education skills. Capable in collecting and handling samples, documenting histories, and updating charts. Collaborative leadership, HIPPA compliant, and compassionate in helping patients with diverse needs.
Certified Phlebotomy Technician with Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records. Prominent level of accuracy and diligence in detail.
Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval.
Meticulous with excellent customer service and communication skills
Skilled in handling general administrative and clerical tasks
Harmonious collaborator with friendly and outgoing personality
Known for my ‘Can-Do Attitude’, I consistently approach challenges with positivity and determination. Leading teams to exceed expectations and achieve project goals with good analytical and critical thinking skills
Experience with EMR
Ability to work effectively under minimal supervision
Knowledge of Microsoft Office. This includes Database application using
Access,
presentation skills using PowerPoint, spreadsheet creation and editing using Excel,
and word processing skills using Word, and Outlook
Proven experience as data entry analyst
Fast typing skills and basic understanding of databases
Great diligence to detail
Dependable and someone who strives to do more
Work Experiences
Certified Medical Assistance/ Phlebotomist- Texas Health
February 2025- Current
Assisted doctors with patient exams or surgery
Informed Patient education and communication of their lab or radiology relults
Set up and monitor EKGs
Draw blood and prepared lab tests
Sterilize instruments and patient rooms
Prepare and administer patient medication
Verified and managed medical records, patient scheduling for lab only
Record accurate patient history
Performed vital signs such as blood pressure, respirations, weight, o2.
Served as a patient advocate and enhanced the caller/contact experience.
Instructed patients about medication and special diets
Placed orders such as referrals or any labs or test necessary for patients current condition
Medical assistant/ Nureo monitoring tech: Addison pain
November 2025-February 2025-Contract
When in clinic:
Respect client’s rights and maintains confidentiality of patient information; HIPPA compliant
Handled phone triage
Roomed patients
Took vital signs and patient history
Enter patient data into electronic medical records
Communicate clearly with the provider of changes in patient’s condition
Prepare rooms for exams and procedures, keeping the rooms neat and clean
Clean and stock exam rooms and supply cabinets
Assist with first aide emergencies
Verify insurance pre-authorization for medications, imaging, and procedures
Read lab reports
Inform patients of lab results, tests due and/or appointments needed
Assist the provider with ordering and scheduling procedures
Send referrals and orders to outside facilities
Communicate with patients in a clear and compassion manner
Good knowledge of medical terminology
When in OR:
Preop patients for surgical procedures.
Used C-ARM to assist physician
Verifying that preadmit testing and imaging has been completed and results have been reported to anesthesiologist, and Doctor to be cleared for procedure.
Obtain surgical and anesthesia consents on the day of procedure.
Ensure vital signs and labs are within normal limits and report abnormalities to physician and anesthesiologist before procedure.
Safely draw blood from patients and spin-down in centrifuge and prepare plasma for Platelet-rich plasma (PRP) therapy injections.
Start IV, draw labs as needed, administer intravenous fluids and medication per physician orders or anesthesia protocol.
Assist with any procedures required by physician.
Postoperatively receive patients from anesthesia and obtain reports.
Maintain airway, monitor vitals remain within normal limits, RASS score, assess injection site for excessive bleeding or hematoma and pain levels are within normal limits, giving PRN medications per protocol and physicians orders.
Report any patient issues or abnormality findings post-procedure to anesthesiologist and Doctor and follow any orders received.
Remove IV catheter and apply pressure dressing.
Ensure patient safety until stable and ready for discharge.
Educate patients on discharge instructions and verify understanding and verify follow up appointments have been scheduled.
Safely ambulate patient to vehicle for transport home.
Accurately document all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Assist with any Rapid Response Codes as needed per ACLS algorithm for life-saving measures.
Properly clean each patient bed with approved germicidal and redrape bed after each patient discharge.
Lead Medical Assistant / Metroplex Medical Centres -McKinney,Tx February 2024 – April 30, 2024
Performed administrative duties such as answering phones, scheduling appointments, and maintaining medical records. duties such as answering phones, scheduling
Helped physicians with the patient examinations and treatments.
Served as a patient advocate and enhanced the caller/contact experience.
Instructed patients about medication and special diets.
Took and recorded vital signs, and patient medical histories, ensuring accurate and timely information for physicians and reducing the risk of misdiagnosis.
Followed my lead title as a Lead Medial Assistant advice to improve leadership and supervisory skills
Aided physicians with minor surgical procedures
Provided patient education on health maintenance and disease prevention
Documented patient care services by charting patients in EHR systems.
Assisted physicians with patient examinations and treatments, ensuring a high level of patient care and satisfaction
Prepared patients for x-rays, blood work, and other procedures, reducing patient anxiety and improving overall patient experience.
Initiated Prior Authorizations
Administered vaccinations
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose t6estinmg and pulmonary function tests.
Performed routine tests such as urine dip stick, vision and hearing tests.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Orora Packaging Solutions- Remote February 2021 – July 2023
● Collected and interpreted data from multiple databases
● Analyzed and effectively communicated data metrics
● Transferred data from company database systems into computer files (Excel)
● Corrected any errors from ECP and inserted the correct data into E2Q
● Entered data into the necessary database with speed and accuracy as needed to
meet quantity and quality requirements.
● Maintained a prominent level of professionalism with data integrity and confidentiality.
● Verified and validated data by comparing it to proper sources
● Updated existing data
● Performed regular backups to ensure data preservation.
Gathered data from various sources, such as machine-generated data, insurance billing, costs, claims, and prescription data
Organized and managed large and varied data sets
Found patterns and trends in the data, and building models to show insights
Improved patient outcomes by finding trends and insights in medical data.
Case Manager/ CareMetx, LLC- Remote February 2021 - November 2022
Functioned as a single point of contact and voiced for all providers and patients.
Served as a patient advocate and enhanced the caller/contact experience.
Coordinated access to therapies, conducted proper follow up and able to facilitate cross-functional team collaboration, leading to increased productivity and project success in order to access appropriate support services.
Collected and reviewed all patient information, to the degree authorized by the SOP of the program and Managed regional caseload.
Validated completeness of all required information and helped the provider and/or patient.
Provided guidance to physician office staff and patients on how to complete and send all necessary program applications promptly.
Determined patient’s eligibility and conducted patient enrollment activities.
Provided exceptional customer service to internal and external customers; resolved any customer requests in a prompt and meticulous manner; escalated complaints accordingly.
Maintained frequent phone contact with patients, provider representatives, third party customer service representatives and pharmacy staff.
Provided reimbursement information to providers and/or patients.
Coordinated with inter-departmental associates, as necessary.
Worked on problems of moderate scope where analysis of data requires a review of a variety of factors.
Exercised judgment within defined standard operating procedures to determine proper action.
Gap - Childbirth Leave
CareMetx, LLC - Dallas, TX
Reimbursement Specialist December 2020 - February 2021
Acknowledged if prior authorization is needed, obtained authorization as appropriate and documents authorizations in EHR. Obtained physician referrals as needed.
Provided outstanding customer service, responding to inquiries and requests from both people served and internal customers, in a professional and prompt manner.
Collected copays and verified insurance information.
Verified insurance benefits, enters/scans insurance, helped ensure the insurance information in the Electronic Medical Record (EMR) is correct and acted as a liaison between individuals served, staff and Billing.
Entered third party insurance information into the Electronic Health Record.
Monitored authorized units and policy end dates to ensure services are covered and informs clinicians when updated information is needed.
Determined and secured Medical Necessity forms are completed and collected as needed.
Dispatch Health, Richardson, TX
Patient Care Coordinator/ Medical Assistant September 2019 - May 2020
Provided exceptional customer service for inbound and outbound calls, Initiated Prior Authorizations and appeals, if necessary, answered questions and provided trouble shooting questions. Continuously achieved highest stat ratings of my team including per hour, low call time, and customer satisfaction
Collaborated closely with patients to deliver excellent and direct individualized patient care.
Delivered excellent patient experiences and direct care.
Functioned as main point of contact for patients, physicians and hospital staff by closely reviewing medical charts and maintaining high level of communication
Educated patients and their families on the care plan in the best detail so they leave understand the plan, and provide details related to treatments, procedures, medications, and continuing care requirements. Created and supported staff work schedules. Developed interdisciplinary management tools by taking part in meetings, coordinated information, and care requirements.
Respects patient’s rights by maintaining their confidentiality.
Maintains quality service by establishing and enforcing organizational standards.
Maintains patient care database by entering new information as it becomes available.
Contributes to team effort by accomplishing related results as needed.
Provided patient with scheduling, canceling, and rescheduling appointments using electronic records.
Took calls from doctors about patient concerns and questions.
Screened patients of symptoms
Verified insurance benefits, enters/scans insurance, helped ensure the insurance information in the Electronic Medical Record (EMR) is correct.
Assisted physicians with patient examinations and treatments, ensuring a high level of patient care and satisfaction.
Prepared patients for x-rays, blood work, and other procedures, reducing patient anxiety and improving overall patient experience.
Take and record vital signs and medical histories, ensuring accurate and timely information for physicians and reducing the risk of misdiagnosis.
Sleep Medicine Associates - Dallas, TX
Front Office Coordinator/ Phlebotomist/ Medical Assistant September 2017 - June 2018
Welcome and greet all patients and visitors, in person or over the phone.
Answer phone calls and direct messages to appropriate staff
Register and enter all patients into the EMR (Advanced MD), and schedule as needed for all requested appointments.
Handled Call Center Inbound & Outbound Calls, Scheduling Appointments, Patient Registration, Patient Check In/Out
Responsible for a variety of venipuncture techniques involving the collection of blood specimens from patients for lab procedures and used in diagnosis.
Take vital signs, including blood pressure, pulse, and temperature.
Perform clerical duties including preparing files and reports, monitoring and replenishing supplies and maintaining work areas.
CVS Pharmacy- McKinney, TX
Pharmacy Technician March 2015- December 2018
Prepared new patient prescriptions and refilled existing prescriptions.
Handled medications according to prescriptions or orders from providers.
Repackaged bulk medications.
Tracked inventory.
Labelled and packaged prescription medications.
Made compounded medications using sterile and non-sterile methods.
Handled insurance claims.
Education
Graduated from Frisco Centennial High School 2013
Certifications and Licenses
Medical Billing Certification
PTCB Certification
Certified Phlebotomy Technician
Certified Medical Assistant
Professional Skills
Proficient but not limited to work with the following applications:
Microsoft Office Suite, Sheets and Drive, CLERICAL, GENERAL ADMINISTRATIVE, DATABASE, EMR, Test Cases, User Experience (UX), PCI, Medical records, Documentation review, ICD coding, CPT coding, ICD-10, Medical terminology, Employment & labor law, Web Services, ICD-9, Medical billing, Medical collection, Medical office experience, Medicare, Front desk, Epic, Research, HCPCS, OSHA, Medical coding, IVR, HIPAA, DME, Dental office experience, Insurance verification, Patient care, Blood sampling, Workers' compensation
Contact this candidate