Project Management Manager

SUSHANT BANSAL

857-***-**** *****************@*****.*** LinkedIn Profile Cambridge, MA Open to Relocate

PROJECT MANAGER

Project Management professional with 4+ years of experience in banking, IT, and healthcare industries, specializing in digital

transformation, regulatory compliance, and workflow optimization. Certified in CAPM, skilled in Agile methodologies, Jira,

Confluence, SharePoint, and CRM strategies, delivering measurable improvements in efficiency, customer satisfaction, and market

share. Looking to combine and transfer these skill sets into a project management role at a fast-paced, mission-driven

organization.

TECHNICAL SKILLS & CERTIFICATIONS

Certified Associate in Project Management—CAPM, Project Management Institute, Aug 2024

Lean Six Sigma Green Belt- In Progress, Expected March 2025

Project Management Certificate, LinkedIn Learning, Dec 2023

Project Management Software: Asana, Trello, Smartsheet, Jira, MIRO, Microsoft Project, Confluence, SharePoint

Project Management Methodologies: Agile (Scrum), Kanban, Waterfall

Microsoft Office, Google Suite, Advanced Excel, SQL, Power BI, Tableau, SDLC Management, Stakeholder Management

WORK EXPERIENCE

BANK OF AMERICA Cambridge, MA July 2023–Present

Project Coordinator

Managed projects within a highly regulated financial environment, ensuring compliance with banking policies, data security

standards, and industry regulations. Partnered with cross-functional teams, facilitate daily standups, and streamline

documentation. Spearheaded digital transformation initiatives, improving operational efficiency and branch market share in Q1 of

2024. Mentored new hires and served as a digital ambassador to pilot the company-wide launch of a new software system.

• Led project tracking and documentation in Jira and Confluence; by sending out meeting minutes, facilitating daily

standups, tracking action items, and ensuring seamless stakeholder communication to align goals with business objectives.

• Developed and optimized project workflows, creating a new logging system that improved regulatory compliance,

reducing operational risks by 20% and ensuring adherence to financial industry standards.

• Utilized Salesforce and SharePoint to generate daily reports, track customer engagement metrics, and create real-time

project dashboards, delivering insights that increased customer satisfaction scores by 33% in Q3.

• Created and maintained a Business Requirements Document (BRD), leading customer journey mapping and root cause

analysis to enhance the seller experience, define project scope, and reduce scope creep by 30%.

• Implemented targeted CRM strategies, including personalized customer outreach, improving customer engagement and

retention, increasing branch market share by 10%, and driving a 20% uplift in product sales.

• Conducted compliance reviews and risk assessments, aligning with organizational policies, ensuring regulatory adherence,

and optimizing digital transformation efforts, including the integration of the DAS tool.

EASTERN BANK Boston, MA Mar 2023–May 2023

Project Manager- Student Consultant

Provided strategic direction, leadership, and project management consulting for a $100k project portfolio working with executives of

a large financial institution, managing a diverse team of 12, and providing data-based research insights to stakeholders that

enhanced the onboarding experience of the commercial customers in the lending domain.

Developed data-driven solutions to enhance the customer onboarding experience, resulting in a 30% increase in customer

satisfaction scores and showcasing strong documentation skills.

Analyzed B2C customer data to identify pain points and maintained operational project dashboards using SharePoint, tracking

progress and providing real-time status updates to stakeholders, improving project efficiency by 20%.

Collaborated closely with senior management using Confluence to adapt to evolving project needs and presented four lead

generation strategies focusing on cross-selling and personalized engagement approaches, achieving a $2.8M projected annual

revenue increase and reinforcing the bank’s market position.

Executed conversion-focused tactics that boosted customer acquisition rates by 40%, proposing a 20% expansion in the clientele.

BELFORT GROUP Boston, MA Jan 2023–Mar 2023

Digital Marketing Student Consultant

Developed and executed a strategic digital marketing project to enhance brand visibility and drive business growth for a digital

marketing agency in an undiscovered sector, collaborating with cross-functional teams to conduct in-depth market research and data

analysis, creating target personas, optimizing marketing campaigns, and utilizing analytics tools to improve web traffic.

Conceptualized, developed, and executed a digital marketing strategy for the client's entry into the hospitality sector, increasing

brand visibility by 25% in less than three months.

Coordinated a 12-member cross-functional team to conduct market research and data analysis and deliver actionable insights,

achieving 100% of sprint goals by maintaining organized project documentation.

Analyzed industry trends using advanced Excel and optimized the client's webpage through Google Analytics, projecting a 35%

site traffic boost.

Implemented targeted B2B acquisition strategies, resulting in a 20% projected increase in client adoption within the first six

months of project delivery.

WELLSENSE HEALTH PLAN Boston, MA Sept 2022–Dec 2022

Project Manager- Student Consultant

Designed from scratch and spearheaded the quantitative and qualitative research project to reach the target masses, collaborated

with company stakeholders to successfully achieve the goal of the company’s rebranding efforts and reach out to underserved

masses in the state of MA, and significantly increased enrollments to the healthcare plans, targeting the customer pain points.

Conceptualized a market positioning strategy for Medicaid users, identifying and establishing KPI standards for the market and

influencing executive decisions with data-driven insights.

Developed surveys and conducted quantitative research using Qualtrics to collect insights from 300+ prospects and analyzed the

data to successfully visualize and deliver refined market positioning strategies to the stakeholder.

Utilized SharePoint for project tracking and stakeholder communication while managing a 12-member team, streamlining

workflows, and ensuring timely project delivery.

Delivered the project within scope and timeline, achieving a projected 25% increase in healthcare program enrollments,

enhancing market position, and expanding the customer base.

BHAWANI INTERNATIONAL Delhi, India Aug 2021–Aug 2022

Business Owner

Launched and established a textile manufacturing and trading business and expanded it through the Northern India region,

producing and designing multiple custom products for the government and the agricultural sector as well as the private sector,

undertaking the project of setting up operations and the finance and production department to achieve the maximum production

capacity.

Led budget management, financial forecasting, and documentation efforts; developed contingency plans; and streamlined

communication processes, achieving a 25% increase in workflow efficiency.

Developed and maintained strong vendor-client relationships, multitasking by streamlining communication, processing purchase

orders, and managing project documentation, resulting in consistent on-time delivery and improved client satisfaction.

Generated $1.2M in revenue with a 15% profit margin in the first year, establishing a client base of over 80 high-value clients

across India and managing all operational, budgeting, and logistics aspects.

AEZMOCORP PVT. LTD. Delhi, India Jan 2021–Aug 2021

Business Strategizing Analyst

Led and managed the development and launch of an IT-driven lifestyle-based application, collaborating with leaders of cross-

functional teams of developers and marketers to ensure successful delivery through the SDLC of the project, and developed

innovative strategies with the founder to gain seed funding of $8.5K with an optimized budget tracking.

Developed innovative foundational strategies for the new product development focusing on digital transformation, database

optimization, and process automation, working closely with technology teams to implement workflow enhancements, driving a

25% increase in customer engagement and securing $8,500 in angel investor funding.

Conducted budget analysis and resource allocation to align with project objectives, demonstrated strong organizational skills by

managing multiple concurrent projects, maintaining cost efficiency, and supporting sustainable growth.

Utilized SQL for database refinement and conducted User Acceptance Testing (UAT), which improved user experience by 20%

and achieved 10,000 beta downloads within the first month of the beta-testing phase.

Collaborated with IT teams to develop automated reporting tools, optimizing project documentation, tracking timelines, and

ensuring 90% success in meeting objectives.

EDUCATION

Master of Science in Management Studies; Honors Degree

BOSTON UNIVERSITY

Coursework: Project Management, Data Analysis, Budgeting, Operations Management, Risk Management, Research Methodology

Bachelor of Technology in Mechanical and Automation Engineering; GPA: 8.14/10

GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY

Coursework: Engineering Design, Manufacturing Processes, Operations Management, Quality Control, C-Programming, Automobile

Design

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