Team Members Business Development

DH

DEVIN HALL

*********@*****.*** 540-***-**** Winchester, VA 22601

Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Skills

•POS systems operations

•Stock management

•Business Development

•Workforce Management

•Customer relations

•Issue resolution

•Merchandising

•Sales strategies

•Strategic Planning

•Billing

•Sales Techniques

•Records management

•Records maintenance

•Employee development

•Supervision and training

•Purchasing and planning

•Performance improvements

•Profit and loss accountability

•Recruiting and hiring

•Compensation/benefits administration

Experience

Cato Fashions Winchester, VA

Assistant Store Manager

12/2022 - 02/2023

•Answered customer questions and addressed problems and complaints in person and via phone.

•Handled complaints from customers by empathetically listening, recording details and offering solutions.

•Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

•Handled scheduling for store shifts to achieve adequate staffing.

•Supervised cashiers in processing credit, debit and cash payments to streamline sales.

•Delegated assignments based on team strengths to optimize floor coverage and service levels.

•Coached and developed store associates through formal and informal interactions.

•Oversaw aspects of maintenance, inventory and daily activity management.

•Checked monthly sales and performance reports to support operational planning and strategic decision-making.

•Assisted in continuous development of effective store associates to achieve desired sales and results.

•Oversaw coaching and guidance of store employees to foster advancement in work operations.

•Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

•Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

•Prepared staff work schedules and assigned team members to specific duties.

Walmart Martinsburg, WV

Store Associate

06/2020 - 12/2022

•Stocked, replenished and organized inventory to keep store merchandise fresh.

•Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

•Engaged positively with each customer, providing professional and polite support for sales and service needs.

•Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

•Unloaded and moved merchandise to maintain aisles and set up product displays.

•Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

•Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Sally's Beauty Supply Martinsburg, WV

Beauty Advisor

02/2019 - 05/2020

•Showed customers how to apply makeup and other products to achieve desired looks.

•Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.

•Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.

•Greeted customers to determine wants or needs.

•Maintained knowledge of sales and promotions, return policies and security practices.

•Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

•Recommended complementary products based on guest interests or items selected for purchase.

•Finalized purchases and processed payments.

•Assisted customers in feeling relaxed and comfortable with the process.

•Displayed merchandise to present visually appealing arrangements that drive sales.

•Capitalized on upselling opportunities for additional products and services to increase sales numbers.

Macy's Martinsburg, WV

Warehouse Associate

08/2018 - 01/2019

•Packed and labeled merchandise to prepare for loading and shipment to customers.

•Used pallet jacks to move items to and from warehouse locations.

•Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

•Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

•Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Education and Training

Martinsburg High School Martinsburg, WV

High School Diploma

07/2017

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