Hostess

BRIANNA INOA

Dynamic hospitality professional with a proven track record at Casa De Montecristo,

excelling in customer service and team leadership/ collaboration. Consistently fostering positive relationships that drive repeat business and loyalty. Eager to learn new skills and experience to improve any potential challenges and opportunities. SKILLS

• Customer Service

• Event Planning Assistance

• Team Collaboration

• Hospitality and Accommodation

• Multitasking Proficiency

• Sales Strategies

• Effective Time Management

• Cleaning and Sanitation

• Professionl Appearance

• Flexible and Adaptable

• Foreign Language Skill

EXPERIENCE

HOSTESS, FIREBALL RESTAURANT, NEW YORK, NY — 2018-2021

• Managed guest complaints with professionalism and empathy, often turning negative experiences into positive outcomes.

• Mentored new hostess in customer service excellence, improving team performance and guest experience.

• Collaborated with management team to plan and execute special events, enhancing restaurant’s reputation and guest loyalty.

• Enhanced financial controls to minimize theft and loss risks,continuously maintaining accurate accounts and cash drawers.

• Monitored dining area to prevent overcrowding while maximizing available seating during peak hours.

HOSTESS, CASA DE MONTECRISTO, NEW YORK, NY — 2023-2024

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

• Reduced health risks and safety hazards by creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

• Completed daily side work and opening and closing duties without fail.

• Promoted business loyalty by fostering positive customer relationships. EDUCATION

High School for Excellence and Innovation, NEW YORK, NY - High school Diploma, 2018.

AWARDS

• CPR/AED certification.

1267 SHERIDAN AVE, BRONX, NY 10456

917-***-****

************@******.***

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