Project Management Data Center
Resume:
Chad Linkous
****.*******@*****.***
Atlanta, GA
Summary of Qualifications:
Innovative Information Technology Expert with extensive enterprise architecture, product development, planning, and leadership experience in large and small organizations encompassing manufacturing, distribution, healthcare, securities, and wealth management. Proven success leveraging superior technical ability, business intelligence, drive, enthusiasm, business analysis, project management and Product Lifecycle Management skills to achieve extraordinary results in a high-performance team environment as Project/Program manager and leader. Recognized as a problem solver with ability to add exceptional business value through effective cross-discipline collaboration, communication, market, and customer awareness. Certified project manager with extensive full life-cycle management of large and small projects.
Expertise in Data Center and Server migrations.
Experience in migrations from On-Prem to AWS Cloud migrations
Experience migrating Email to Office 365 using Migration Wiz and Quest Migration Tools
Manage teams through the SDLC using Agile and Waterfall project management methodologies
Manage customer projects for Microsoft Cloud Base Services.
Leveraged prior experience with SharePoint, Smartsheet, Jira, Confluence, and MS Office applications to assist with implementation planning incorporating Agile Scrum methodologies.
Work with Project Management Team for resource allocations.
Product Development for company offerings in the Managed Services group
Develop and Deploy support workflows and monitoring systems.
Work with all levels of management to schedule resources for successful completion of projects.
Strong project management skills and technical capabilities.
Excellent management track record (20+ years); managed, mentored, and led IT personnel for
Ability to build and lead teams of analysts, administrators, and programmers. Excellent references with the skill to orchestrate IT business initiatives.
Core Skills: Project management/ systems integrations/ Business Operations/Resource management/ Smartsheet/ Resource Management/ System Analysis/ Vendor Management/ telecommunications/ Management presentations/ Resource Management/ Project Cost Estimation/ Software System Selection/ Network Administration
Professional Experience
TransUnion
Lead Data Center Project/Program Manager April 2022 - May 2024
●Accountable for successful migration from on-prem to AWS cloud for the Data Acquisition Domain applications.
●Sr Technical Project Manager working with PMO, on the team responsible for the migration of all Data Center technology including updating OS components AD (Active Directory) and IAM (Identity Access Management) for new Data Centers at new locations incorporating co-location services and AWS Cloud for selected services including ERP.
●The existing Data Centers will be abandoned once migration is complete. All existing security controls will be maintained or enhanced as necessary.
●Responsible for managing Supply Chain and Data Center Procurement Tracking and Business Process Outsourcing (BPO) for all vendors having a role in the Data Center Migration project including hardware, software, and consulting services. I reported to the Data Center Migration team on a weekly basis with current procurements in process, results to date and any procurement challenges and associated risks.
●Leveraged Smart Sheets Management software for Project Management & developed new documentation depicting processes to be included in Data Center Migration, including enhanced networking solutions along with security considerations and application migration critical path, and shared with team.
●Establishing the overall program roadmap and plan for alignment of corporate cloud objectives
●Management of Project Owners, Scrum master’s and technical delivery managers to align overall delivery with the strategic plan.
●Engaged with internal and external stakeholders, including vendors and business subject matter experts, to ensure optimal solutions and outcomes.
●Participated in strategic planning of company initiatives to educate agents on office technology and infrastructure to enable business growth.
●Management of daily Business Operations withing the InfoSec technical team members through hands-on support and assistance
SUNTRUST/TRUIST June 2019 – April 2022
Senior Program Manager- Data Center Migrations
Project Pluto (IBM)- Focused on multiple Data Center Migrations
Project Pluto is a $57 million heritage SunTrust/Truist initiative.
Drove new cross functional initiatives to meet SunTrust’s Server migrations from 2 different data centers.
Lead Project Manager for the migration of all customer systems and applications co-located in the SunTrust corporate data center to be moved and hosted to the cloud environment. Worked in conjunction with a 30-member team to develop and document standards to be followed during the migration to the cloud including cyber security, AD (Active Directory), IAM (Identity Access Management), management structure, dependency management, risk and issue management, database migration, monitoring, availability, testing, go-live strategy, and performance objectives.
Developed and agreed on the respective SunTrust and client ongoing responsibilities for client systems upon the completion of the migration of the client systems
Increased accountability through a single prime service provider
Continued operational stability through talent retention and acquisition
Process simplification and seamless transition via one primary point of contact
Diminish overall cost through service provider achieving economies of scale as volume reduces
Worked with other Project managers, stakeholders, directors and third parties to track project delivery.
Cisco Managers Services
Heritage SunTrust engaged to provide data center network operation services to further reduce operational risk.
Availability Program
Established and managed an ongoing Availability Program which focuses on identifying, defining, and remediating availability gaps in the following categories Application Resiliency, Operational Capabilities, and infrastructure Availability.
Responsibilities:
Responsible for multiple risk management strategies, including creation, identification, documentation, and mitigation of risks overall project lifecycles organizational goals.
Collaborated with multiple levels of global cross-functional IBM and Cisco teams that may include Vice Presidents, Directors, Senior Managers
Prepared portfolio, duration driven project plans, task plans, overall work schedules, and task dependencies, which include definition, resources, and schedules
Executed site closure programs in alignment with governance as defined by Initiative Leadership
Kept all stakeholders (internal & external) engaged in the program, aligned on expected outcomes, and informed about what is occurring throughout program
Proactively communicated the program’s progress on an on-going basis, ensuring transparency throughout the program’s lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
Assessed challenges and committed to actions after identifying alternative methods that are based on logical assumptions and information. Escalated effectively and lead problem-solving when team is facing obstacles
Applied the concepts and principles behind client program management and project management frameworks, methodologies, and processes. Leveraged methods and practices to enable achievement of program outcomes and hold individual project managers assigned to the program to these expectations.
Provided leadership and (matrix) management of a staff of 15 project managers, program managers, and other roles as required for the initiative.
Developed, maintained, and managed all program finances including Site business case, worked with Technical Delivery leaders on spend commitment requests and approvals, actual spend, remaining budget, and all aspects of the financial plan.
Developed, managed, maintained the program and project level client communications management plan, review and oversee the client changes required and the progress toward those changes, and ensure the complete, end-to-end testing and client signoff for test success prior to all go-live, cutover, migration, and other live Production activities.
ASSURANT Sept 2018 –March 2019
Senior Project Manager- Data Center Management/Data Center Migration
Lead high visibility technology projects that contributed to the success of Assurant’s strategic and organizational goals.
Acted as project single point of contact and trusted advisor for stakeholders and vendor management.
Directed and managed an $1.8 M project for a full life cycle of old storage arrays in 3 different Data Centers by using Blue Green Deployments (Production & Earth Deployments)
Managed installations of new dedicated circuits, to move workloads without any performance issues
Managed a Divestiture Project of 3 Mortgage Solutions transition services
Managed all the Application hosting, Finance/HR applications, End User computing/Help Desk, Network support, Call Center and Messaging
Managed application, Infrastructure, and data migration services from the 3 locations
RPC INC. May 2017 - May 2018
Senior Infrastructure Project Manager-Data Center
Provided weekly updates/presentations to C-level managers and CFO
Directed and managed projects and work activity (support and maintenance) within all of MS suite of products
Agile environment used Team Foundation Server (TFS) tool which included stories, epic, deliverables, activities, planning all documentation for all projects.
Facilitated daily scrum meetings, sprint planning sessions and problem resolutions with 2-week sprints
SharePoint upgrade started in Waterfall and converted it too Agile
Assisted in defining and documenting project scope, goals, objectives, and deliverables that support business goals in collaboration with product owners and product sponsors.
Developed full-scale project plans and associated documents
Work with the Product Owner to ensure requirements ensure requirements align with stated product goals and objectives
Effectively communicated product and/or project statuses to team members, product owners and product sponsors, and other stakeholders, in a timely and clear fashion
Built relationships with product owners and product sponsors, through regular formal meetings, and informal discussions
Communicated with product team members
Estimated the resources and participants needed to achieve approved product objectives
Manage/Monitor scope and work activity (project, support and maintenance), schedule and budget and recommend changes when necessary
Negotiated with resource managers for the acquisition of required personnel from within company
Delegated tasks and responsibilities to appropriate personnel
Worked with knowledge experts and stakeholders to plan, build, and launch high quality product experiences that simplify the way people work together.
Identified and resolved issues and conflicts within the product team and Resource Managers
Identified and managed dependencies and critical path within the plan
Plan, schedule and monitor timelines, milestones and deliverables using appropriate tools
Identified and managed risks by developing mitigation and/or contingency plans
Identify and manage success criteria and measures of success
Managed accounting on a weekly basis including team hours and expenses, budget, and invoices
Conducted product reviews, measure projections to actuals, and identify successful and unsuccessful elements
Collaborated with Resource Managers to monitor and adjust human resource capacity and provide performance and career path feedback.
NEW SIGNATURE August 2011 – March 2017
Senior Infrastructure Project Manager
Provided mentoring for new employees on the processes used by New Signature’s PMO teams.
Acted as Project Manager for Office 365 Migrations.
Provided guidance to teams and customers on best practices for their IT department
Provided quarterly maintenance reports on the state of customer’s environments, in addition provided remediation for any issues found
Provided hands on assistance to all projects including technologies like O365, Azure, on prem. server deployments, across all Microsoft technologies
ACS-INC May 2005 - June 2010
Senior Project Manager
Projects ranged from short 2-3-month durations to 12-18 months in duration with teams ranging from five to fifteen individuals. Responsibilities include facilitating and providing network and telecom design and integration decisions related to contract requirements, develop, and manage project schedule, provide cost estimates, and manage budgets. Work closely with each line of business to coordinate plans and generate operational and functional level requirements. Manage sub-contractors
Responsible for scope definition, works plan development and management, issue/risk identification and tracking, task assignment and tracking with multiple technical resources
Documented “Project Notebook” following PMO Methodologies. Facilitate kick-off, status and project closeout meetings. Publish meeting Minutes, Status Reports and communicate progress to project stakeholders and senior management, escalating issues as necessary
Managed projects to HIPPA compliant
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