Administrative Assistant, Customer Service Rep. & Contract Specialist

Katherine W. Farmer

P. O. Box ******

Richardson, Texas 75083

***********@*******.***

Job Experience

Blue Cross Blue Shield – Richardson Headquarters

Workforce Management Specialist and Contract Specialist 09/12/11 – 05/05/23 Texas Revisions for ASO and Fully Insured benefit booklets SW ASO booklet audits 09/2019 to the present, Fully Insured booklet audits 2020-21 100% audit of Major/National Government account for Texas Association of Counties 2020-21 Drafting Texas Blue Balance Funded booklets in Quicksilver Published Oklahoma and Texas Blue Balance Funded booklets in Enterprise Content Management Enterprise Booklet Inquiries mailbox

Stakeholder engagement via requests from Legal, Sales and Marketing Enterprise Content Management Subject Matter Expert Training temporary and full-time staff

Audit of error reports from small / mid-market group automation Creation and implementation of TX processes for Legal requests Kelly Services – Plano Office

contract administration analyst BCBSTX 12/07/2009 – 09/09/2011 Staff Force – Dallas Office

administrative assistant, customer service, data entry 08/2009 – 12/2009 Cambridge Integrated Services Group, Inc.

04/23/2001 – 07/6/2009

customer service 2.5 years (taking provider and claimant calls) professional liability medical report transcription 3 years prioritizing claims mail, claim indexing in 4 claim databases receptionist, office administrative assistant

Adobe, Blue Star, Excel, Lotus Notes databases, Linux Software, Outlook, PowerPoint, Salesforce / SharePoint and Microsoft Teams, Windows 10 & 11

Drafting in Quicksilver

AS400C – Liability Claim research

Oracle Database, bill pay and claim indexing

Education

Woodrow Wilson High School - 1990-94

Texas Christian University - 1994-95

Art - Communication Graphics

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