Program Management Manager

Bryan Maurer

#* **** ******* **.

St. Peters, MO. 63376

636-***-**** (cell)

********@*******.***

Objective

A leadership role focused on providing technology solutions that expand corporate growth and profitability. Lead an organization that capitalizes on my solution delivery background within various industries as well as challenges my proven skills in departmental management, team leadership, and program management principles and life cycle development.

Qualifications

•Senior Demand Analyst and Delivery Manager specializing in analyzing scope, interdepartmental impact, estimations, funding, Jira instance for known current and future Infrastructure needs.

•Senior Technical Manager with 33+ years of increasingly progressive responsibilities in Program Management, Project Management, Quality Assurance, Business Analytics, Department Management, Budget Management, Personnel Management, Vendor Management, Offer Management, and Design Consulting & Implementation.

•Program Manager with 23 years of experience in pre-sales support, estimating,, RFP/contract negotiation, facilities engineering, and overall implementation of Dark Fiber and Leased-Line capacity transport and IP based networks. OSI layer 1, 2 & 3 platforms include SONET, DWDM MSTP, MSPP, Telephony, and Call Center Technology

•Quality Engineer responsible for identifying, reporting and analyzing deficiencies within critical systems and network platform infrastructure.

•Life-cycle phasing consisting of asset management/tagging, transmission engineering, site engineering, staging, carrier management, installation, test and turn-up, as-built documentation. Use strong interpersonal skills to provide ability to be persuasive to internal factions of the company as well as customer base. Exposed to challenging business environments leading to sound business judgment.

•Experienced Program/Project manager in the areas of Design Consulting, Implementation and Operational hand-off for Central Offices, Call/Data Centers, Network Operation Centers, Staging Areas, and General Office Premise Distribution Networks. Disciplines include: general construction, HVAC, security, fire protection/suppression, AC and DC power plant/distribution, battery strings, grounding, data/voice/fiber cabling infrastructure, raised floor, cable rack infrastructure, furniture, and customer premise equipment install test and turn-up.

•Developed and instituted ISO-9000:2000 processes for Professional Services Implementations efforts. This includes Shipping/Warehousing/Receiving, Tool Control/Maintenance/Calibration, Staging, and Installation/SLAT. Actively part of the Quality Management System committee established to maintain ISO certification.

•Utilization of Project Management Institute (PMI) based principles for planning, execution, financial reporting, quality assurance, communications, and metrics.

•Proven managerial skills – have supervised from 3 to 45 people at a time. Skill sets include Project Managers, Project Coordinators, Business Analysts, CADD technicians, Staging/Installation Technicians, Network Engineers, and Subcontractors of varying skill sets. Proven leader in building teams, coordinating efforts of diverse professionals, and managing people.

•Program Manager with 20+ years of experience in working with Commercial as well as Government related Programs and facilities.

•Proficient in the following software suites: MS-Office, MS-Project, Visio, AutoCAD 2013, Clarify, Oracle, Jira, and PeopleSoft. Excellent written, verbal, and presentation skills using all software applications above.

•Establishment and maintenance of Governance for PMI based life-cycle management.

Professional Experience:

Cigna Healthcare/Beacon Hill Staffing September 2024 to March 2025

Demand Analyst and Lead Delivery manager – Global Infrastructure Operations

•Access hundreds of requests from all over Cigna Healthcare and its subsidiaries. Access scope, funding, impact on Global Infrastructure Operation department. Execute formal Lean Business Case and Opportunity Business cases requests through corporate portal and establish funding by estimation of labor and materials to suffice respective scopes of work. Monitored approval stages and pushes approved efforts to Jira instance for Portfolio/Program epic creation and hand-off to Agile Product management teams.

•Worked with Application and Development teams, Agile Project Management, Quality Assurance and Architectural/Engineering teams to establish life cycle management from inception to closure by establishing all PMI type principled milestones in between. Lead Delivery Manager was the liason between all necessary stakeholder and was responsible to data collection, and overall communications to vested parties.

Charter Communications March 2017 to April 2024

Senior Project Manager/ Program Manager/Manager Program Management – Call Center Technologies

•Post-merger consolidation of an Avaya Telephony Systems for non-care call centers with Time Warner and Brighthouse. Stood up 20+ call centers for Telephony over a two-year period.

•Switch (PBX) consolidation of 12 Avaya Carrier Class Communication Managers from Regional/Biller to 8 Product based switches to conform to Line of Business Call routing.

•Converted 50+K employees nation-wide to new VOIP based Telephony soft phone along with new Auxiliary coding and support from a home-grown applications & support tool that brings enhancements to call center agent experience.

•Program Managed multiyear effort to consolidate two Biller of Record (ICOMS to CSG) to one, and adjusting Telephony platform to conform.

•Program/Project managed 100’s of efforts ranging from 3-4 weeks to 2.5 years in length and varying scope of size and complexity. I have built a credibility, and a reputation for success and partnership.

•Maintained PCI compliance by continually updating Avaya Aura Telephony Eco-System to standardization held by Manufacturers and industry. Eco System includes carrier integration, IVR integration, Licensing, reporting, forecasting, applications enablement, recording, versioning adherence. Have completed this cycle threes time during my tenure.

•Built a Platform of Initiatives and Program/Project Managers to support the Program Management life-cycle from inception to closure and necessary Jira ticketing to support the Telephony Product. The Initiatives include Infrastructure, Applications Release Management, Consolidation and Tools Enhancements, Call Routing, Breakfix/Emergency, and Forecasting. We also built a library of governance tools to include policies/procedures and documentation of the lifecycle from inception to closure.

•As a Manager, supporting all lines of business as a liaison, consultant, escalation point, subject matter expert and guide to next steps. Currently rebuilding a new team and new Initiatives to include Call Routing, Amdocs Integration efforts, Multi-Dwelling Unit, and Business Analysis to the overall Platform. Managing a team a Business Analysts, Program and Project Managers through business and usual.

XO Communications June 2007 to March 2017

Senior Quality Engineer/ Manager of Quality Control – Network Control Center

•Quality Auditor - Providing audit, reporting and analysis for the identification of critical systems and network platform, and infrastructure deficiencies within Central Office, Data Center, and Network Operation facilities.

•Change Management - Managing day to day production of all maintenance requests and validation/acceptance of all new installs, augments and changes to existing infrastructure on the XO network nationwide.

•FCC/Regulatory Reporting - Fulfilling Federal Communication Commission reports requirement from Notification through Initial and Final including report to FCC delegates.

•NMC Security - Network Security Officer providing secure id token access and card access to nationwide network facilities.

•Quality Validation and Acceptance - Comprehensive Audit/Analysis covering major critical system platforms. These systems include, Life Safety, DC Power, AC power, UPS/Inverter, HVAC, Fire Protection/Suppression and cabling infrastructure. Additionally platforms audits include Long Haul Transport, Metro/Core IP, Telemetry, VOIP, and SS7 systems.

•Reporting, metrics and trend analysis of operational and preventative maintenance initiatives to provide risk/mitigation strategies for ongoing policies.

•Building and utilizing customized audit solutions for nation-wide collection of data. Providing overall project management and oversight on all phases of these audits and interim reporting metrics to management along the way.

WilTel/Level 3 Communications 1997 to 2007

Senior Technical Manager/Program Manager-Professional Services

Providing overall supervision of Implementation Services for Professional Services offerings. Current revenue is 27 million with 60-65% profit

•Conducted the interviewing, hiring, mentoring, and motivating of team members. Provided concurrence on all decisions to manpower allocation and subcontractor hires. As a result, costs were streamlined and profits are maximized.

•Collaborated with Cross functional teams to execute on various phases of overall deployment efforts. Improved corporate processes by requiring business owner sign-off on timelines and deliverables. Provided executives with earned value, forecast vs actual financials, weekly status reports and summary project plans.

•Established customer alliance by collecting independent feedback from clientele regarding performance, personnel and overall product offering during the project cycle. This has resulted in the avoidance of dissatisfaction during the project and increased the amount residual work at project close.

•Scheduled surveys, staging, delivery, installation, and testing of customer premise equipment within Level 3/WilTel collocation, military and customer transmission facilities nationwide.

•Product Manager in charge of Shipping/Warehousing/Receiving, Tool Control/Maintenance/Calibration, Staging, and Installation/SLAT processes. Responsible of authoring, publishing, and training personnel on these processes.

•Established and manage MS-Project timelines, scope, budget, resources, FTE, forecasts, change orders, risk, issues and customer status on per project basis.

•First look and last right of refusal on implementation bids that affect Professional Services. This influence and input has resulted in a 2-3% increase in awarded sales over the past 3 years and an increased profitability from 40% to 60% across all projects.

•Estimated, bid, negotiated, and Lead an effort to implement North America’s largest SONET ring for a government based integrator on a large scale program. Project covered 234 sites including commercial and government facilities, and 9,200 route miles nation-wide. All work was done under government guidelines for documentation, CADD delivery, and testing. This effort was the only part of the program that finished ahead of schedule. This 13 million project grossed 27% higher than the forecasted gross margin. Continued work has added and additional 15-million in residual sales over the past 4 years with equivalent profit margins for each effort.

•Implemented IP, leased line, and dark fiber networks for Cogent, MFN, Telmex, Winstar, NLR, KMC and DirecTV over the past 7-years for accumulative total of 1200 nodes and 65,000 route miles of network connectivity. Consistently brought in profit margins of 50-60% when a 40% profit was forecasted.

•Designed and built a $2,200 sq’ central office grade laboratory complete with a DC power plant and battery string distributing -48Vdc power over constructed seismic zone 4 ironwork. The lab housed classified optical transport gear that simulated a much larger network which was also built by the team.

•Designed and built a $2,200 sq’ central office grade staging area in Broomfield, Co. at Level 3 corporate headquarters complete with a DC power plant and battery string distributing -48Vdc power over constructed ironwork. The staging area provides headquarters the ability to centralize and consolidate efforts for large scale deployments. This staging area cost $250,000 to construct and has paid for itself in the first two months in production with cost savings on shipping and handling avoidance of travel and expense cost in the field.

•Relocated and built WilTel Communications facilities in the St. Louis area. This included turnkey design and implementation of the Data Centers, Central Office grade Staging Areas, and Network Operations Centers (NOCs) and premise distribution networks for LAN and WAN connectivity.

Manager-Building Distribution Services

Overall operations management-WilTel Critical Connections. Gross revenue was 1.5 million dollars per annum with 18% gross profit. This subsidiary was purchased in whole in 1997 and ran for two additional years prior to a corporate refocus that eliminated the division.

•Corporate signatory to the Local 1 IBEW union. Member of NECA.

•Inside and outside sales for all Critical Connections business.

•Marketing of all business ventures

•Supervision of all personnel

•Complete oversight for design, procurement, implementation, financials, project management, and documentation of all projects.

•Corporate facilities infrastructure. This included LAN/WAN connectivity, Data Centers, NOCs, premise distribution systems, and building power distribution.

•Competitively designed, built and maintained premise distribution networks for Fortune 500 companies, financial institutions, and insurance companies in the St. Louis area.

Critical Technologies. LLC 1993 to 1997

Project Manager/CADD Supervisor – Critical Connections

•Generated 1.5 million dollars in revenue with over 18 percent profit margin using a three person administrative staff and 5 electricians.

•Supervision and workload allocation for 5 CADD technicians who supplied support to 90+ Network Engineers

•CADD design, project management and documentation of major projects involving fiber, Cat ‘5’ UTP and voice LAN implementations.

•Prepared Request For Proposals (RFP), cost estimates, and bid proposals for current and future business.

•Subject Matter Expert for the testing and documentation of Cat ‘5’ and fiber optic based networks.

•Designed, implemented, project managed, procured and documented a Network Operations Center in Atlanta, Georgia for Netrail Communications. Data Center was 2500sq’ and was approximately $625,000 in revenue. We supplied all consoles, Audio/Visual gear, premise distribution wiring and UPS/battery power.

•Designed, implemented, and documented the Fiber Optic Distribution network throughout a Hybrid CATV, SONET, ISP, and Long Distance Central Office for a Utility Commission in Evansville, Indiana. We provided all ironwork, and fiber distribution while working with a DMS250 installation within the same facility.

•Project management of a nation-wide WAN installation for 177 facilities within the WilTel/Nortel (WCS/NCS) division. Primary responsibilities included coordination of multiple vendors to connect LAN’s from multi-region sites for launch of a corporate-wide network.

•Relocated a Fortune 500 accounting firm’s LAN from one multi-story building to another. The project involved the complete wiring of 3 stories, and over 1600 data/voice/fiber optic locations.

•Responsible for project management, and documentation for the installation of multiple hub sites, and 1600 workstations in the 2 million square foot Chrysler St. Louis Truck Assembly Plant. The documentation package established was implemented nation-wide by Chrysler Motor Corporation as the standard for documenting new installations of data, voice, and fiber technology.

Education:

•ITT Technical Institute, Associates in Applied Sciences. – Computer Aided Design Drafting

•Summa Cum Laude, Scholarship recipient.

•University of Missouri-Columbia, Bachelors of Science – Housing and Environmental Design

Associations and Affiliations

•DOD-Final Secret Clearance-inactive

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