Customer Service Team Member
Resume:
Kierra Clemons
Covington, GA *****
*********.**@*****.***
Professional Summary
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance. Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Foundever
January 2024 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Picker/Packer
Manpower-Locust Grove, GA
November 2023 to January 2024
• Efficiently picked and packed customer orders according to order specifications
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Collaborated with warehouse team to optimize picking routes, resulting in a XX% increase in productivity
• Operated forklifts and other material handling equipment to move products within the warehouse
• Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation
• Assisted in loading and unloading trucks, verifying shipment quantities against delivery documents
• Performed quality checks on incoming products to ensure they meet company standards before stocking them in the warehouse
Table Worker
CR Bard-Covington, GA
August 2023 to October 2023
• Operated packaging and assembly machinery to efficiently package products according to quality standards
• Performed visual inspections of packaged products to ensure they meet specifications and quality requirements
• Maintained a clean and organized work area to promote safety and efficiency in the packaging process
• Collaborated with team members to meet production targets and deadlines
• Followed standard operating procedures (SOPs) for packaging and assembly processes Team Member
Papa John's-Covington, GA
August 2022 to April 2023
• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Clean equipment and facility approximately daily. Sandwich Artist
Subway-Covington, GA
January 2021 to July 2022
Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared all food orders within a 2-3 minute time frame. Education
High school diploma
Newton High School - Covington, GA
August 2019 to May 2023
Skills
• Factory (2 years)
• Materials handling
• Flexible schedule (1 year)
• Microsoft Office
• Microsoft Word
• Billing specialist (2 years)
• Food Service
• Organizational skills
• Warehouse experience
• Leadership (1 year)
• Quality inspection (2 years)
• Computer skills
• Communication skills
• Picking & packing
• Work from home (2 years)
• Problem solving (1 year)
• Cashiering
• English
• Food Handling
• Distribution center
• Typing
• Assembly
• Food handling
• Time management
• Assembly line
• Customer service (1 year)
• Manufacturing (2 years)
• Restaurant experience
• Fabrication
• Customer support (3 years)
• Driving
• Basic math
• Order picker (Less than 1 year)
• Manufacturing
• RF scanner
• Medical billing (2 years)
• Production (2 years)
• Attention to detail
• Food safety
• Writing skills
Certifications and Licenses
Driver's License
June 2023 to December 2029
Additional Information
COVER LETTER
Kierra Clemons
Covington, Ga 30014
*********.**@*****.***
March 30,2024
Dear Hiring Manager,
I am writing to express my interest in the warehouse position at [Company Name] as advertised. With a strong background in warehouse operations and a proven track record of efficiency and accuracy, I am confident in my ability to contribute effectively to your team. In my previous role as a warehouse associate at [Previous Company], I gained valuable experience in inventory management, order processing, and shipping/receiving. I have a keen attention to detail and can work quickly and accurately under pressure. I am also proficient in operating forklifts and other warehouse equipment, with a focus on safety and compliance. I am highly organized, reliable, and able to prioritize tasks effectively to meet deadlines. I am also a team player who works well with others but can also excel independently when needed. My goal is always to ensure smooth operations within the warehouse while maintaining high standards of quality and productivity.
I am excited about the opportunity to bring my skills and experience to [Company Name] and contribute to its success. Thank you for considering my application. I look forward to discussing how my qualifications align with the needs of your team further. Sincerely,
Kierra Clemons
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