Customer Service Call Center

**Jayden Morrow**

**** *** ******** ***

Phone: 470-***-****

Email: **********@******.***

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### **Professional Summary**

Motivated and customer-focused professional with extensive experience in customer service, leadership, and call center operations. Adept at problem-solving, team management, and delivering excellent service in fast-paced environments. Seeking to leverage diverse experience to contribute to a dynamic team.

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### **Work Experience**

**BDC Agent**

*ALM Ford* — Marietta, GA

*January 2024 – Present*

- Handle inbound customer inquiries related to automotive sales, service, and general information.

- Provide accurate information to customers while ensuring a high level of satisfaction.

- Assist with scheduling appointments, managing follow-ups, and resolving customer issues efficiently.

- Utilize CRM software to manage customer interactions and ensure timely resolutions.

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**Customer Service Lead**

*Walmart* — Lithia Springs, GA (Thornton Road)

*July 2023 – January 2024*

- Led a team of customer service associates, ensuring exceptional customer experiences.

- Trained and mentored new employees on company policies, customer service techniques, and handling customer inquiries.

- Assisted customers with product information, returns, exchanges, and general inquiries.

- Managed daily operations at the customer service desk, including cash handling and ensuring efficient workflow.

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**Crew Member**

*Burger King* — Mableton, GA (Floyd Road)

*January 2023 – June 2023*

- Provided high-quality customer service in a fast-paced environment.

- Took orders, processed transactions, and ensured timely food preparation.

- Maintained cleanliness and organization of work areas.

- Worked collaboratively with team members to meet daily operational goals.

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### **Skills**

- Leadership & Team Management

- Customer Service Excellence

- Call Center Operations

- Problem Resolution & Conflict Management

- Time Management

- Microsoft Office Suite & CRM Systems

- Communication & Interpersonal Skills

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### **Certifications**

- CPR (Cardiopulmonary Resuscitation) Certification

- Certified Nurse Assistant (CNA)

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### **Education**

**Pebblebrook High School** — Mableton, GA

*Graduated in 2023*

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