Customer Service Support Specialist

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Esha Singh

Client-Focused Support Specialist

I’m a compassionate, hard-working professional with hands-on experience in caregiving, hospitality, and team leadership. I thrive in fast-paced environments, whether it’s supporting vulnerable clients with dignity and empathy or leading a team to deliver excellent customer service. Known for my reliability, strong people skills, and ability to stay calm under pressure, I bring both heart and hustle to everything I do — always focused on making a positive impact in someone’s day. *****************@*****.*** 929-***-**** Lansdowne, United States WORK EXPERIENCE

barista supervisor

starbucks

02/2024 - Present, valley Forge turnpike

Supervised daily operations of a busy café, ensuring smooth service and high- quality customer experiences.

Ensured health, safety, and hygiene standards were consistently met. Handled customer complaints and resolved issues with professionalism and care.

perated espresso machines, grinders, and POS systems; maintained high product standards.

Care Giver

Fox Chase Home Care

11/2024 - Present, lansdowne

A professional home health agency dedicated to delivering personalized and compassionate care to individuals in the comfort of their own homes. Assisted clients with daily living activities such as bathing, dressing, grooming, and mobility support.

Provided companionship and emotional support to improve clients’ mental well-being.

Built strong, trusting relationships with clients, leading to consistent praise from families and supervisors.

Reduced incidents of patient falls and safety risks through proactive home safety checks and mobility support.

waitress

Smoke BBQ Pit

04/2022 - 11/2023, Queens New york

Greeted and seated guests promptly, providing friendly and attentive service throughout their dining experience.

Played a key role during peak hours, helping reduce wait times and improve guest turnover.

Maintained knowledge of menu items, daily specials, and bar offerings to assist guests in selecting food and drinks.

Took food and beverage orders accurately, including complex bar drink requests, and communicated clearly with kitchen and bar staff. Handled cash, credit card transactions, and POS system with accuracy. SKILLS

Customer Service & Communication

Caregiving & Health Support

Leadership & Teamwork

Food & Beverage Service

Soft Skills That Pop

LANGUAGES

english

Native or Bilingual Proficiency

dutch

Native or Bilingual Proficiency

INTERESTS

Cooking & Nutritio

Mindfulness & Meditation

Walking or Nature Hikes

Learning New Skills

Coffee Culture or Mixology

Coffee tasting / latte art

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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