Support Specialist Sales

CAROLYN A. WATSON

Katy, Texas ***** 323-***-**** ************@*****.***

SALES SUPPORT SPECIALIST

Sales Support Specialist with a proven track record of success in administrative, document control, and customer service roles across the energy and engineering sectors. Demonstrates proficiency in a range of software tools including SAP, AutoCAD, and various Microsoft Office applications. SKILLS

BUS SAP Microsoft Word SharePoint Excel PowerPoint Access Outlook Data book AutoCAD 2008 WordPerfect Lotus SAMS AS-400 TeamCenter/Globus Adept FTP server eRoom idocs Neocase and Relatics.

PROFESSIONAL EXPERIENCE

ABB Motors and Mechanical Inc. 5/2023 - 12/2023

Siemens Industry Inc.,

Sales Support Operator/Customer Service, 6/2020 - 5/2023

• Provide support to the ABB NEMA Motors Sales.

• Handle a large volume of daily order entry.

• Manage orders mailbox to be sure orders are keyed in a timely manner.

• Review orders and quotes to be sure incoming orders are technically and commercially correct.

• Supports customers by providing information while providing efficient and courteous service.

• Participates in investigating and resolving semi-complex problems.

• Receive inbound phone calls from our customers and provide them with a high level of support.

• Provide customers with data packages where applicable.

• Follow up and engage Plants, Customers, Business Partners (BU and Plants) and Customer Support as required until the expected release date for open lines are addressed accordingly. Solar Turbines, Houston 5/2019 - 6/2020

Document Control/Project Assistant - contract position.

• Provide support to the Project Engineers.

• Creating requisitions for quotation and requisitions for purchase in BAAN.

• Logging received supplier documentation and preparing for engineering/design review.

• Creating and executing transmittals for documents being sent to customers, suppliers and contractors.

• Maintaining transmittal logs.

• Maintaining document control database.

• Building project data books of all pertinent documentation for project completion.

• Notifying suppliers of outstanding documentation not yet received.

• Storing documentation electronically and physically as required.

• Maintaining project stick files.

Orizon Industries, Brookshire 9/2018 - 5/2019

Document Control Coordinator - contract position.

• Provide support to the Project Managers and Engineers.

• Combining final data book into a pdf file and uploading it to Iron Key.

• Creating Weld Matrix.

• Creating Heat Matrix.

CAROLYN A. WATSON ************@*****.*** Page 2

• Scanning MTR's to their job folders and data book locations.

• Distributing final QVD packages to client.

• Responsible for project documentation & drawings transmittal through EDMS.

• Maintain project documents, and engineering drawings revision history.

• Upload KSS Files in EJE.

• Update document control project summary spreadsheet.

• Creating and reviewing BOM's in EJE.

• Printing latest drawing revision for project and production teams.

• Add new employees to STS.

• Responsible for updating and managing project documentation etc. Baker Hughes Inc., Houston, Texas 2017 - 2018

Records Management – contract position

• Assists in the operation and maintenance of the Records Center both physical and electronic records, including references, retrieval, disposal activities, and data entry.

• Sorts, classifies, codes, and files documents for inclusion into employee personnel files as well as integrating into HR systems.

• Prepares new files within file classification plan in SharePoint.

• Retrieves, compiles, and distributes requested records, information, files or media using an electronic case management system (Neocase).

• Refile records, files, and storage containers in the physical record center.

• Accesses, compiles, gathers and issues requested records and information.

• Maintains accurate check-in/check-out system.

• Receives and processes records requests from internal customers and external agencies. Receives and processes records transferred to inactive storage in accordance with established schedules.

• Processes obsolete records for destruction, in accordance with retention policy and established procedures.

• Handle special projects as assigned.

Thermal Energy Corp. (TECO), Houston, Texas 2016 - 2017 Project Assistant - Contract

• Provide administrative assistance to the Distribution Project Group (Construction).

• Construction contractor invoice reconciliation.

• Reviewing and approving contractors timesheet.

• Assuring all employees hours are accurate.

• Maintaining purchase logs for materials purchases and equipment rental.

• Ordering office supplies.

• Creating spreadsheets and processing paper work as needed.

• Issuing purchase orders and ordering materials needed for the job site.

• Tracking lien release progress payments to contractor.

• Cataloging project drawings.

Siemens Energy Inc., Houston, Texas 2006 - 2015

Sr. Document Control Specialist

• Provide support to the Project Managers and Engineers.

• Responsible for project documentation & drawings transmittal through EDMS.

• Maintain project documents, records and engineering drawings revision history.

• Release Approved ECN’s & Associated documents into Adept. CAROLYN A. WATSON ************@*****.*** Page 3

• Update SOS and CDL.

• Responsible for order entry of BOM’s in SAP.

• Responsible for resolving document discrepancies.

• Revised document control procedures.

• Create materials orders in SAP.

• Complete archiving of documents.

• Create and make changes to purchase order requisitions.

• Making changes to existing production orders.

• Creating delivery notes for data book transmission

• Maintain and accurately update information in the electronic document management system.

• Provides all aspects of administrative support as needed.

• Attended Project Kick-Off Meetings for New Projects.

• Build and Maintained Data book.

• Maintained Bluebook Data Base and make sure we are in line for ISO Audit.

• Responsible for ordering office supplies for the Engineering Department.

• Management of document receipts/transmittals between the supplier and Siemens, and notifying the project team of these receipts and transmittals.

• Customer Service Support issued RMA’s to customers and followed through.

• Answering service calls.

• Invoicing and collections.

• Responsible for weekly/monthly sales forecast.

• Exceeds deadlines in all assigned tasks.

• Sales Support. - manage RFQ submittal process.

• Provide backup support to other departments as needed. ADDITIONAL RELEVANT EXPERIENCE

Harte Hanks Penny Saver, Los Angeles, California

Sales Support Assistant/Customer Service

EDUCATION AND PROFESSIONAL DEVELOPMENT

University of Phoenix, Phoenix, Arizona

Studied Business Administration

Champion School of Real Estate, Houston, Texas

CERTIFICATION

• University of Houston, Houston, Texas – Course 1 CM Foundations –Certificate – May 2015.

• University of Houston (DT), Houston, Texas - AutoCAD 2008 Certificate - April 2008.

• Victor Valley College, Victorville, California – Studies included computers and English.

Contact this candidate