Customer Service Representative

Shaquan James

North Chicago, IL ***** 224-***-****

***************@*****.***

PROFESSIONAL

SUMMARY

Versatile and results-oriented professional with a track record of enhancing team productivity by over 80% at Deluxe Video through exceptional leadership and problem-solving skills. Excelled in customer service at LTD Commodities, significantly increasing customer loyalty. Proficient in time management and adept at maintaining accurate accounting records, demonstrating a commitment to efficiency and quality.

SKILLS Time management Customer service

Problem-solving Active listening

WORK HISTORY DRIVER 02/2017 to 08/2024

Quinns Long Distance Beach Park IL

• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.

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Achieved safe driving records by consistently following traffic rules and regulations.

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Delivered goods and products to customer on time and in excellent condition.

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CUSTOMER SERVICE REPRESENTATIVE 08/2016 to 12/2016 LTD Commodities Bannockburn IL

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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ACCOUNTING CLERK 08/2007 to 07/2016

IRIS Pleasant Prairie, WI

Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.

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• Maintained accounting records utilizing in-house and client systems. S J

• Input high volume of monthly invoices with consistent accuracy. SUPERVISOR 03/2004 to 07/2007

Dulux Video Kenosha Wi

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

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Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

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EDUCATION High School Diploma 05/2003

Zion Benton, Zion, IL

CERTIFICATIONS • Dietary Certification - Association of Nutrition & Foodservice Professionals.

• CPR/AED Certification

• ServSafe Food Handler's Certification

• Forklift Certification

LANGUAGES English

Full Professional

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