Operations Analyst Business
Resume:
Demi Nguyen
****.****@*****.***
Experience:
Trojan Battery Inc. Nov 2021 - Nov 2023
Workday HRIS
Maintain technical aspects of HR system programs and processes.
Maintain and audit the security configuration and assigned access in Workday, ensuring compliance with company guidelines
Create new, or modify existing, security roles as necessary to support the needs of the
Develop and regularly run system audits to ensure the preservation of data integrity and work with key stakeholders to make necessary changes
Define, develop, and conduct system tests and resolve system and process issues and report updates.
Production Support for HR, LMS and Payroll applications
Maintain data security, using technical knowledge and analytical skill to identify and prevent issues with employee records
Help end user in access and updates to employee personal and professional information.
Infoblox, Santa Clara, CA July 2017 - May 2021
HRIS Business Analyst- Workday
Work with vendors to set up data workflow and put the process in place for the GDPR for the Employee Data Retention and Deletion Data purposes
Configure, build and test Workday business processes, and integraation for Workday Payroll
Understand and perform employee data outbound and inbound from and to vendors
(Workday, Skillsoft and Jobvite)
Perform system testing for Workday delivered releases Interact with HR team in gathering requirements, documenting on Google docs.
Work with People Eng/IT for execution, unit testing and UAT sign off /demo to HR team.
Develop the custom reports and deliver reporting for the business needs.
Manage and troubleshoot the integration errors.
Run the Enterprise Integration Builder (EIB) for various HCM process updates.
Ensures data integrity through process improvement, audits, uploads, maintenance.
Maintain data security and integrity in Workday by regularly analyzing and auditing data.
Provide HR functional expertise for system issues and resolution with HR users.
Engage with Workday community to understand technology capabilities and recommend solutions that address business needs.
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Familiar with ServiceNow for request tracking and Taleo for ATS (Application Tracking System).
SonicWall, Santa Clara, CA Mar Jan 2017 - May 2017 HR System Support (Contractor)
Support data migration.
Validate data from SAP Human Resources exported .
Configure HRIS system Bamboo.
Set up Onboarding and Offboarding.
PayPal, San Jose, CA Sept 2015 - May 2016
Workday HRIS System Support - Workday
Configure centralized business processes in Workday to meet requirement for Compensation, Time of Configure in sandbox tenants to test all aspects of configuration including business process functionality, notifications, help text.
Update and create job codes, payroll type, pay rate, location via EIB loads.
Support of data integrations with internal business systems.
Acts as HRIS Security Administrator including managing user system access.
Provide support in HR end users cases from Salesforce System. The Diocese of San Jose, San Jose, CA Feb 2014 - June 2015 Workday HRIS System Analyst - Workday
Understand the concept of Business Processes, mass data updates(EIB’s) in Workday along with configurations and security.
Assist in the maintenance of system security and business process configurations.
Hands-on involvement with analysis.
Assisted in implementation and UAT (User Acceptance Testing).
Assist with the review and update of the Diocesan compensation programs.
Assist in developing and conducting training sessions.
Generates standard reports and creates custom reports using calculated fields and other formulas in HRIS.
Work closely with end-users to develop the various report writers.
Test and validate data in HRIS using VLOOKUP function to ensure all processes work accordingly.
Assist with technical issues related to Workday HRIS systems by investigating problems.
Provides back-up support to HR Analyst team members.
Administer Leave of Absence and disability.
Provide customer service for employees with questions about Leave of Absence programs.
Lam Research, Fremont, CA July 2012 – Sept 2013
HRIS System Specialist
Perform and set up employee data loads into SAP HR ECC6 2
Perform regular data and file across a variety of data systems and sources Migrate core HR data.
Validate and cleanup for data accuracy within HR data system.
Creating and completing for new personnel structures in SAP HR system as required by the business in system merging.
Maintain a broad understanding of the HRIS environment.
Create and update the organizational structures within Organizational Management, Personal Development, Personnel Administration.
Process data accuracy for the system integrations.
Control measures and HR reporting.
Audit Payroll data for accuracy.
Experience in SharePoint, Kronos, Concur.
SunPower, San Jose, CA Apr 2012 - July 2012
HRIS Business Analyst (Contractor)
Map HR data process from Oracle to Learning Management System
Implement the interface process to extract the employee records using HR Connector to Plateau for internal safety training.
Align with HR functional teams to gather and analyze business requirement and propose technology recommendations and solutions. Partner with IT on development, deployment, and implementation of solutions.
Propose, and implement process enhancements to improve the collection, retrieval, accessibility, and usage of workforce information.
Hands-on experience with Oracle script modifications by using SQL for data extraction and to fulfill data accuracy.
JDSU, Milpitas, CA Nov 2011 - Jan 2012
HRIS Analyst (Contractor)
Support and improve data accuracy within OBIEE Manager Dashboard.
Configure OBIEE Manager Dashboard to build data accuracy for HR metrics.
Run general transactions including data integrity within Oracle HRMS application.
Perform routine maintenance.
Administering training courses using SumTotal Learning Management System.
Assign user training courses from LMS SumTotal and SkillSoft.
Responsible include assigning learner to course, sending email notification, auditing, course completion, run reports, handle the support inbox.
Analyze database and assist with running non-standard reports using Hyperion Brio
Configure, modify, and enhance Oracle BI, OBIEE Manager Dashboard for HR Metrics project.
Space System Loral, Mountain View, CA Jan 2011 – June 2011 HRIS/HR Specialist
Design and develop Human Capital Dashboard business process. 3
Compile reports from database system.
Creates Payroll Adhoc and Crystal reports using Ceridian Enterprise Report Writer Systems.
Configure new job codes and organizational units using Ceridian system.
Knowledge in Employee Self Service and Manager Self Service implementation/configuration/administration.
Create user guide on how to use Ceridian System for internal Human Resource users training.
Conduct Ceridian users training.
Participate in redesign organization charts.
Knowledge of PeopleClick-Authoria.
Maintain and analyze data for SOX audit process.
Create and maintain users profile for Skillport, Syntrio training systems. Varian Inc., Palo Alto 2005 - 2008
HRIS/ HR Business System Support
Assist in the technical preparation of Business Process Procedures, Test Scenarios, Enduser documentation, and User manuals.
Interpret their business needs into solid business/technology requirements.
Familiar with SAP ESS-MSS system.
Experience with SAP HR authorization profile.
Create configuration and functional design documents in business processes Set up HR configurations to implement, develop and expand the definition of HR mini records in SAP to roll out HR system globally Design, develop, enhance, and support for business information system processes in conjunction of using SQL data validation.
Write system and program specifications, and designing, programming, and testing of programs and interfaces in SAP’s ABAP4.
Work with business process teams and information systems analysts to design, spec, and develop systems for business.
Provide system solutions including extending and modifying R3 ABAP programs and writing interface programs to and from R3.
Create and modify reports and create data conversion and data load programs.
Work closely with the user community to determine the best solution to help resolve customer problems and satisfy customer requirements.
Translate business requirements into SAP functional and configuration requirements.
Analyze customer needs and participate in design of business process requirements. Varian Medical Systems, Palo Alto, CA 1999 - 2005
SAP HR Technical System Analyst
SAP R/3 Programmer Analyst for Human Resources, Finance, and Sales Distribution.
Identify Human Resource reporting requirements and design/develop reports within SAPHR R/3.
Develop and interpret functional and technical designs including reports, interfaces, 4
conversions, and system enhancements.
Develop user dialog programs to enhance user interaction to the system via new screens and real time online interactivity.
Edit and debug and test SAP/R3 ABAP code in HR.
Upgrade custom reports, loads, screens, menus, and dialogs.
Create Benefits and Payroll interface files to facilitate with Fidelity and ProBusiness to process benefits and net payroll data respectively.
Conduct and prepare super users and end users HR system training.
Document business process modification for Sarbanes-Oxley compliance to internal audit department and business units.
Deliver input to streamline security administration processes, by providing requirements for custom transactions to synchronize the HR- and the security- administration.
Provide support on daily production issues for SAP HR and technical and functional problem solving.
Support third party vendor on Export Management Systems Education:
Bachelor of Science Degree, Business Administration, Management Information System, California Polytechnic State University, San Luis Obispo, CA. Computer Skills:
Proficient with Microsoft Office (Microsoft word)
Advance in MicroExcel (ability to create complex graphs, macros, pivot tables, vlookups)
Advance in Power Point, Visio, Outlook, Adobe, Greenshot image editor, SharePoint
Knowledge of SharePoint 2010 features
Certificates:
Certificate in ABAP Dictionary
Certificate in ABAP Workbench Basics
Certificate in Database Update Techniques
Certificate in ABAP Workbench User Dialogs
Certificate in ABAP Advance ABAP programming
Certificate in forte scripts interface processes
Certificate in system Configuration: Administration Tools, Datamap and Document
Architect Collaborative Platform
International Business Mini-Certificate
International Business Executive Program Certificate 5
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