Administrative Assistant Customer Service

TABITHA ANDERSON

Phone: 646-***-**** ● Email: *****************@*****.***

Specialties

• Salesforce, Seismic, Concur, MyExpense, MyTravel, OneNote, OneDrive, WebEx, Egencia, PowerBI, Tableau, and IRIS Portal

• GroupWise, SAP, Success Factors, Workforce Management, Microsoft Word, PowerPoint, Outlook, Excel, and Access.

• Resourceful, competitive, innovative, tenacious, pioneering, positive, and team-building.

• Payroll, minutes, time management, 65 wpm, invoicing, laminating, faxing, and filing, customer service. Experience

Northrop Grumman Corporation., Baltimore, MD 12/2023-Present Administrative Assistant 4

• Coordinate business meetings with executives.

• Arrange, maintain, and modify the Directors’ schedules, travel arrangements, and any associated commitments and activities.

• Handle confidential business matters and maintain effective and efficient organization of administrative requirements.

• Organize and arrange technical exchange events at various Northrop Grumman locations across the country.

• Prepare correspondence.

• Track and status incoming and outgoing customer and executive communications, commitments, deliverable product disseminations, and other engagement related communications.

• Receive visitors including NG visitors from all sectors, customers, and other contractors.

• Handle information requests.

• Coordinate staff meetings and status the actions that come up during the meetings.

• Use Microsoft Office to develop and maintain organization charts, produce reports, presentations, spreadsheets, and manage email and calendars.

• Responsible for onboarding and off boarding employees.

• Use Microsoft Teams and SharePoint for team coordination, document management and overall collaboration.

• Briefing development support.

T. Rowe Price, Baltimore, MD 6/2019-05/2023

Senior Administrative Assistant

• Providing high-level administrative support to multiple senior members of management in America's dept.

• Providing key support in drafting client/prospect prep notes for upcoming meetings, such as portfolio/strategy updates; in-depth background research such as professional/personal client notes

• Heavy outlook calendar/schedule maintenance; scheduling internal and external meetings (coordinates meeting logistics: presentation materials, AV and technical support, conference rooms, tracking attendees, catering, etc.) as needed; manage mail and package delivery.

• Processing travel through Egencia as well as coordinating group travel arrangements with fellow administrative professionals on a regular basis for client service managers as well as defined contribution specialist

• Provide administrative support for global onsite visits, such as conference schedules, catering, ordering, and delivering client kits, etc.

• Creates, formats, and edits materials and correspondence from draft to the client-ready stage; drafts responses to general inquiries

(e.g., reply on behalf of the manager(s), materials requests, etc.).

• Expense report processing: ensure compliance with company policy and reporting regulations and follow up to ensure accurate processing and timely reimbursement.

• Attending monthly administrative team meetings/huddles providing updates, delivering announcements, soliciting feedback, sharing information, and participating in a team environment.

• Applies TRP brand guidelines, corporate and business unit policy, and preferences to presentation decks, kits, and related meeting materials.

• Inputs necessary meeting/client/prospect information in Salesforce; runs queries to extract the relevant data needed for preparation notes for upcoming client meetings.

• Syncing client meetings to Salesforce to ensure meetings are counted through PowerBI and Tableau related to client/prospect visits, etc.

TABITHA ANDERSON

Phone: 646-***-**** ● Email: *****************@*****.*** Johns Hopkins Hospital, Baltimore, MD 08/2017-04/2019 Administrative Coordinator to Progressive Cardiac Care Unit

• Ordering catering breakfast/lunch via company-shared vendors.

• Frequent party planning on and off the unit.

• Proficiently processing invoices for payment through SAP.

• Maintaining department roster for recording proficient time management.

• Main contact for PCCU conference room scheduling.

• Managing and processing payroll accurately in a concise fashion through Workforce Management.

• Managing calendar for unit nurse managers.

• Tracking department Slush (petty cash) fund.

• Supply ordering for the unit, as well as uniforms for nurses and unit clerks through SAP.

• Job posting via Success Factors.

• Creating position and requisitions numbers for department openings.

• Maintaining confidential personnel files.

• Submitting ISRs for salary letters for advancements, hour/shift changes, and demotions.

• Preparation for new hires, badges, desktop, unit drive access, etc. Johns Hopkins University, (Randstad) Baltimore, MD 03/2017-08/2018 Administrative Assistant to Director of Psychiatry

• Served as the first point of contact for guests or faculty calling/visiting the director’s administrative office.

• Answered busy multi-line telephone, directed calls, and scheduled appointments, documented client complaints.

• Archived confidential outdated and unnecessary materials to file maintenance guidelines and legal requirements.

• Assisted with meeting packet preparation and distribution.

• Updated/Switching HAL Call schedule.

• Responded to public information requests as directed.

• Coordinated meetings as delegated to include necessary participants, appropriate room, food, conference call capabilities, agendas, pertinent materials, handouts, presentations, etc.

• Performed requests from the Director in a confidential, proactive manner.

• Sent reminder emails to faculty members to submit required materials for grand rounds and minutes from previous presentations.

• Coordinated with vendors and building management team to assist and facilitate the needs of the facility.

• Covered departmental needs for other administrative assistants in case of absences, from office/lunch breaks, aiding technical issues, and directing vendors/guests to other locations.

Northwest Hospital, Baltimore, MD

Administrative Assistant to Director of Surgery and Risk Management 05/2016-11/2016

• Improved overall effectiveness of clinical leadership by streamlining administrative processes and implementing comprehensive administrative support.

• Completed minutes as delegated in an accurate and timely manner and distributed as required.

• Prepared, formatted, and proofread committee and board agendas, monthly expense reports, attachments, charts and other documentation

• Ensured all participants are aware of meetings and deliveries through confirmations and meeting agendas.

• Maintained organization of policies and procedures; keep current documents available.

• Ordered, maintains, and monitors inventory office supplies.

• Ensured confidential personnel files are up to date in HR Tracker and filed.

• Processed expense reports, budget reviews, and check requests, accurately/promptly

• Participated in cross-utilization within all operations departments and serve as the primary backup for the risk management department.

responsibilities.

TABITHA ANDERSON

Phone: 646-***-**** ● Email: *****************@*****.*** United Way of Central Maryland, Baltimore, MD

Senior Administrative Coordinator to Director of Impact Strategies 06/2015-05/2016

• Maintained staff calendars, scheduled events, and processed invoices.

• Accepted, approve, or deny appointments or meetings on behalf of the department director.

• Reviewed schedule with Chief Impact Officer daily to ensure she is up to date and has all materials for her meetings.

• Maintained general manager files and information flowing including in-box/outbox, email, mail, etc.

• Prepared agreements and exhibits for all awards including collecting and reviewing all due diligence documents for compliance.

• Prepared all application matrices for Partnership Board and staff use.

• Maintained totals for funding availability; Prepared award and decline letters.

• Met with AVP Grant Development on a regular basis to update the grants matrix and other activities related to securing grants. Keefe, Bruyette, & Woods, Inc. New York, NY 05/2013-08/2014 Administrative Assistant VP of Communications and Facilities

• Management of Verizon Wireless Business accounts, ensuring mobile capabilities for travel.

• Generated personnel/visitor ID cards and distributed proper identification.

• Participated in cross-utilization within all operations departments and serve as the primary backup for the facilities department. responsibilities.

• Directly interfaced with the Stifel and KBW merger by acclimating incoming associates into a new workspace.

• Worked with vendors and building management team to assist and facilitate the needs of the facility.

• Compiled in-depth analytical reports using Excel and PowerPoint. Performed various other temporary assignments through Aerotek Professional Services, New York, NY 06/2011-08/2015. Education

Herkimer County College, Herkimer, NY Human Resources 01/2014-12/2016

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