Administrative Officer

Chastity Pearl David, Legal Administrative Assistant

Vancouver, V5M 3X8, Canada, +1 (778) 863 - 0645, ********.*******@*****.***, https://www.linkedin.com/in/chastity-pearl-david-10337a132?utm_source= SUMMARY Detail-oriented Legal Administrative Assistant with over 2 years of administrative support experience in academic settings. Proven ability to efficiently manage files, conduct data analysis, and provide excellent customer service. Spearheaded the organization of student information systems and ensured compliance with institutional policies during my tenure at Acsenda School of Management. Committed to enhancing operational efficiency and contributing positively to the team, ready to leverage skills to support organizational success.

WORK EXPERIENCE

08/2024 – 03/2025 Cafe Manager / Management Consultant, Fable Home Goods Inc.

Vancouver, Canada

Leveraged expertise in café operations, strategic planning, and team development to guide a café startup toward sustainable growth. Optimized workflows to enhance customer experience and implemented cost-effective solutions while ensuring adherence to quality standards. Pioneered innovative marketing strategies to cultivate a strong brand identity and foster a thriving community-centered environment. 11/2023 – 06/2024 Cafe Manager / Management Consultant, Playscape Cafe

Vancouver, Canada

Consulted three local startups on business strategy, significantly increasing client awareness and engagement.

Executed comprehensive market research and competitive analysis to pinpoint growth opportunities and establish strategic partnerships. Engineered front-of-house designs for optimal space functionality. Mobilized cross-functional teams to successfully implement go-to-market strategies and product launches.

11/2022 – 01/2024 Cafe Manager / Management Consultant, To Live For Bakery and Cafe

Vancouver, Canada

Demonstrated extensive knowledge of café operations, customer service, and financial principles.

Supervised hiring and training processes while effectively developing employee skills.

Formulated and implemented successful marketing strategies to attract and retain customers.

Maintained a safe and sanitary work environment by ensuring compliance with food safety regulations.

Utilized expertise in menu development and cost control to enhance profitability.

04/2019 – 12/2022 Head Office Cafe Manager, Artigiano Brands Burnaby, Canada Oversaw daily café operations, ensuring exceptional customer service and operational efficiency.

Hired, trained, and mentored café staff, enhancing overall team performance and service standards.

Managed inventory, sourced supplies, and monitored revenue streams to drive profitability.

Resolved customer complaints with effective solutions, significantly elevating overall customer satisfaction.

Championed initiatives that halved employee turnover, fostering a stable workforce.

08/2017 – 01/2020 Administrative Support Officer, Acsenda School of Management

Vancouver, Canada

Prepared and organized files, ensuring timely updates to computer records.

Answered phones, greeted students and visitors, and provided coverage during evenings and weekends.

Handled student inquiries and efficiently assisted with applications and orientation activities.

Conducted data entry, analysis, compliance auditing, and reporting to support administrative operations.

05/2017 – 09/2017 Room Experience Specialist, Loden Boutique Hotel Vancouver, Canada Provided exceptional guest care and attention through seamless service. Maintained exemplary cleanliness and organization in assigned rooms to enhance guest experiences.

Respected clients' privacy while engaging in effective communication to address their needs.

07/2010 – 03/2016 Customer Relations Officer, Brokenshire Integrated Health Ministries Inc.

Davao City, Philippines

Responded promptly and courteously to customer inquiries, enhancing service satisfaction.

Generated comprehensive reports on daily customer satisfaction surveys and organized company events to boost engagement.

Updated customer records with relevant information to ensure accurate and timely service.

EDUCATION

10/2016 – 12/2019 Acsenda School of Management

Bachelor, Hospitality Management

Vancouver, Canada

3 years with Internship and Capstone

06/2005 – 10/2008 Philippine Women’s College

Bachelor, Tourism

Davao City, Philippines

3 years with Internship and Thesis Writing

SKILLS Business Management Digital Marketing

Cafe Operations Market Research

Data Entry Data Analysis

Computer Literacy Food Safety Regulations

MS Office Suite Proficiency Proposal Writing

Compliance Management Customer Relations

Strong Interpersonal Skills Leadership

Proactive and Self-Motivated Exceptional Organisational Skills Excellent Communication Skills Critical Thinking

Creativity Resourcefulness

Safety Procedures Conflict Management

Customer Service Flexibility

Problem Solving Professionalism

Bilingualism Service Experience

Physical Stamina Rapport Building

Relationship Management

LANGUAGES English (Fluent) Filipino (Native)

Spanish (Intermediate)

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