Business Analyst Project Manager
Resume:
Mary Tate
********@*****.***
SUMMARY OF QUALIFICATIONS
Self-motivated, mature focused and ambitious agile project manager/lead business analyst with more than 30 years in software analysis and development. More than 30 years as a CMS Government contractor. Major strengths are strong leadership, exceptional communication skills, adaptable team player, attention to detail, and ability to interpret client software and development needs, based on a thorough knowledge of the Systems Development Lifecycle Process and adherence to the latest technology. Skilled and thorough in analyzing problem situations and finding creative solutions. Proven ability to create and manage a result-oriented team. Able to meet demanding time goals. Experience in clear and effective business communication. Knowledgeable in applications of scrum, waterfall, and agile methodologies, and skilled in developing processes that facilitate continual progress and team achievement. Extremely strong knowledge of SAFe Agile environments (more than 10 years of experience).
CERTIFICATIONS
SAFe®
oScrum Master
oAgilist
oPractitioner
TECHNICAL EXPERIENCE
Microsoft:
Office Suite ***
Project ***
Access ***
Visio ***
Languages:
Visual Basic
SQL Server
C++
HTML
JCL
XML
HTTP
Java
Other:
IBM Rational Suite ***
HP ALM ***
SharePoint ***
DOORS ***
REMEDY ***
Erwin ***
STARS Informant (Medicare Fraud Waste and Abuse) ***
MCS (Medicare Part B) ***
FISS (Medicare Part A) ***
MARx processing system ***
Luminix, several HPMS modules ***
INFOMAN ***
TSO-based applications ***
Tableau
R.
Confluence ***
Salesforce ***
JIRA ***
POSTMAN ***
SAS**
SAS Viya
Snowflake**
Environmental Knowledge:
Windows 98/2000/XP/10
CICS
DB2
***Experience level – EXPERT
WORK EXPERIENCE:
Optum Technology 11/2020 - present
(One PI Project)
Data Loss Prevention/Medicare Fraud Waste and Abuse
Scaled Agile Environment
Senior SAS Systems Analyst, Scrum Master, Senior Business Analyst
Gather, analyze, validate and document functional requirements using use cases, visual models, wireframes, requirements specifications, and reports. Develop Gap Analysis documentation to define customers' business needs. Supports development staff and subject matter experts SMEs to ensure requirements meet specification and client expectations.
Accountable for ensuring that deliverables from business and technology partners are produced and approved according to multiple project schedules. This includes requirement documents, user stories, service requests and technical design documents, test plans, etc.
Responsible for ensuring timely, accurate, and clear communication is provided to our customers and end users.
Demonstrated proficiency with SAS, SAS Viya, Business Objects, STARS Informant, Visio, MS Project, MS Excel, MS Word, PowerPoint, JIRA and HP ALM.
Work directly with the CMS customer to identify areas of Medicare Waste and suspicious billing practices using the SAS application to create reports.
Implement agile management ideals with sprint planning, leading standups and backlog grooming sessions.
Work as Scrum Master to define user stories and epics, participate in scrum ceremonies such as grooming, prioritizing/ranking, estimation, validate and certify, daily standup calls, track status, provide velocity reports, etc.
C-HIT 5/2020 – 10/2020
(IDM Project)
Scaled Agile Environment
Functional Manager, Scrum Master, Senior Business Analyst
Engages delivery partners, clients within information technology, architecture, analytics and enterprise security areas for software development projects according to industry best practices.
Accountable for ensuring that deliverables from business and technology partners are produced and approved according to multiple project schedules. This includes requirement documents, functional and technical design documents, test plans, etc.
Proactively identifies and manages project risks and dependencies and raises awareness around projects across the portfolio.
Accountable for the development of business processes to ensure business readiness at project completion.
Responsible for ensuring timely, accurate, and clear communication is provided to our customers and members.
Demonstrated proficiency with Visio, MS Project, MS Excel, MS Word, PowerPoint, JIRA and HP ALM.
Experience with Waterfall or Agile methodology. Stakeholder management with influencing, facilitation and negotiation skills.
Demonstrates an in-depth knowledge of key services operational policies, processes and methodologies applicable to project management.
Gather, analyze, validate and document functional requirements using use cases, visual models, wireframes, requirements specifications, and reports including Salesforce applications. Interface directly with the customer and business owners to document functional and business requirements. Develops Gap Analysis documentation to define customers' business needs. Supports development staff and subject matter experts SMEs to ensure requirements meet specification and client expectations. Work with user interface design/development team to design the user experience and develop wireframes. Hands on experience in SDLC and Agile methodologies such as Scrum and Kanban.
Work as Scrum Master to define user stories and epics, participate in scrum ceremonies such as grooming, prioritizing/ranking, estimation, validate and certify, daily standup calls, track status, provide velocity reports, etc.
Radiant 12/2019 – 2/2020
(Salesforce Enterprise Integration)
Scaled Agile Environment
Senior Project Manager/Business Analyst
Lead project management duties for the Salesforce Enterprise Integration (SEI) and Reasonable Accommodation Management Tool (RAMT) projects.
Implement agile management ideals with sprint planning, leading standups and backlog grooming sessions.
Designed, built and maintained the Kanban board for tracking activities.
Conducted testing of new releases prior to delivery to the customer.
Review and analyze the requirements presented by the customer to determine how best to implement
Provide feedback and guidance to the team to assist in development and testing activities
Develop management reports which include weekly dashboards presented to the customer
Ensure all project processes and documentation adhere to agile practices maintained by the company.
TurningPoint Global Solutions, Inc. 05/2016 – 10/2019
(APS project, HRSA project, FSA project)
Scaled Agile Environment
Project Manager/Business Analyst/IV&V Lead
Manage Enterprise Change Management, Software Configuration Management and Configuration Management Database teams.
Review and manage enterprise organizational need requests/release requests to ensure accuracy and completeness. Conduct testing on new releases and changes of the automated ECM system within the RATIONAL tool.
Conduct ECM training as required; including development and updating of training materials of the automated ECM process as required.
Assist the customer in improving Enterprise Change Management standards that may include but are not limited to hosting workgroups and reviews; developing documentation (Charters for each Board, Configuration Management Plans, Implementation Plans, Release Request Guidelines, Organizational Need Request Guidelines, Process templates and various ad hoc reports.
Identify areas of continued process improvement relative to the Configuration Management Database (CMDB) by performing audits of all configuration items and interfacing with the client.
Due to our efforts, our CMDB data is 100% in alignment with the data center.
Demonstrated proficiency with Visio, MS Project, MS Excel, MS Word, PowerPoint, JIRA and HP ALM.
Cost Savings:
Develop metrics for all processes (ECM, SCM and CMDB). Each month, I ran metrics on all areas of our project scope. The results of the metrics would be the direction for the monthly training.
If we found a high number of user errors within an area of the system, then we would focus our training efforts on that area.
Our training has saved FSA thousands of dollars by reducing the amount of rework attributed to user errors.
Written Communications:
Develop meeting agendas, minutes, actionable item lists, ECM user manual, and other administrative documents as necessary.
Developed bi-monthly newsletter of helpful hints and current issues to our customers for the purpose of promoting awareness.
This newsletter was very well received by the enterprise as it helped reduce the amount of user understanding errors within the Rational Tool by more than 70%.
Develop Marketing package for Software Configuration Management Team to attract new projects within the Federal Student Aid.
As a result of our marketing efforts, our team gained 8 additional projects to perform SCM tasks.
Manage, review and update all ECM owned correspondence. For example, Enterprise Change Management
Plan, ECCB, ORB, TRB Board Charters, Configuration Management Plans, Implementation Plans, Functional and Physical configuration Management Plans, etc.
Developed a process for customers to use when accessing the newly created FSA System Outage SharePoint page. This included the creation of a user manual and system documentation.
CSRA/Maricom 09/2014 – 05/2016
(Master Data Management Project)
Scaled Agile Environment
Requirement Manager
Building credibility, establishing rapport, and maintaining communication with both internal and external stakeholders at multiple levels.
Assisting management in controlling project scope, cost, schedule and performance of system enhancements, defects, and migrations while working to ensure the ultimate success and acceptance of the program.
As a product owner, I assisted the scrum master in grooming user stories, conducting lessons learned, managing the product backlog and communicated the customer’s wish list to the development team.
Created a Kanban board for the team for tracking tasks to completion.
Produced workflows of new development to assist the customer’s understanding how to marry the business need with the development capabilities.
Demonstrated proficiency with Visio, MS Project, MS Excel, MS Word, PowerPoint, JIRA and HP ALM.
Cost Savings:
Continually aligning program scope with strategic business objectives, recommending modifications to enhance program effectiveness.
Ensured using industry best practices to design, develop, and implement business, information, and technical services within Service Oriented Architecture.
Managing requirement and testing analysts, guiding them in the development of project scope, change requests, business process flows, use cases, and requirement and testing documentation.
Written Communications:
Developed Business Service Documents, Interface Control documents and System Design Documents in accordance with best practices and CMS standards.
QSSI 05/2012 – 09/2014
(Data Services Hub – Obama Care Project)
Scaled Agile Environment
Requirement and Interface Manager
Proactively assisted in systems development, integration, implementation, and risk for the Data Services Hub via the use of SDLC.
Built credibility, established rapport, and maintained communications with both internal and external stakeholders as the chief point of contact, continuously developing technological solutions while adhering to Centers for Medicare and Medicaid Services (CMS) requirements.
As a lead, interacting with all entities that interface with the Data Services Hub which include but were not limited to; (CMS
Enterprise Identify Management (EIDM), Internal Revenue Service (IRS), Department of Homeland Security (DHS), Social Security Administration (SSA), and Medicaid.
I was the point of contact to ensure the DSH could connect and securely exchange information with these systems.
Supported product owners in grooming user stories, conducting lessons learned, managing the product backlog and communicated the customer’s wish list to the development team.
Assisted management in monitoring project scope, cost, schedule and performance of system enhancements, defects, and migrations while working to ensure the ultimate success and acceptance of the program.
Produced project status reports, managed the team, and resolved day-to-day issues.
Proactively worked with scrum master to groom user stories, establish backlog, and assign stories to each sprint.
Demonstrated proficiency with Visio, MS Project, MS Excel, MS Word, PowerPoint, JIRA and HP ALM.
Cost Savings:
By reaching out to the respective interfacing entities I was able to save my project thousands of dollars in time and effort by obtaining all system requirements needed to interface with the data verification systems within the Data Services Hub.
Written Communications:
Developed Business Service Documents, Interface Control documents and System Design Documents and various ad hoc reports in accordance with best practices and CMS standards.
Data Computer Corporation of America 11/2008 – 05/2012
Health Plan Management Systems (HPMS) Project)
Scaled Agile Environment
Lead Business Analyst/IV&V Lead
Had responsibility for interpreting and understanding Health Care Processing System (HPMS) change requests by actively participating in requirement walkthroughs, design walkthroughs, and code reviews held by the ESD-Maintenance Contractor.
Performed End-to-End testing, which includes regression testing, boundary testing, and functional testing.
Demonstrated proficiency with Visio, MS Project, MS Excel, MS Word, PowerPoint, JIRA and HP ALM.
Written Communications:
Created test plans, test case scenarios, and test summary documents based upon CMS requirements, and performed technical review of test evidence files.
Cost Savings:
Interfaced with CMS and other contractors as appropriate to ensure all system changes were tested and implemented, addressing any problems that arose during testing cycles.
By working with multiple external contractors, I was able to save my project money with communication.
Rather than hiring contractors from multiple teams, I was able to derive requirements through JAD sessions and apply it to my tasks.
Computer Sciences Corporation 10/2005 – 10/2008
(MARx (Medicare Prescription Part D) Project)
Lead HPMS Requirement Analyst
After interpreting CMS requirements, instructed teams in developing and testing new functions and guided teams of the MARx processing system on issues with the payment, enrollment, reporting, and user interface modules involving contracts providing Medicare beneficiaries prescription drug coverage.
Demonstrated proficiency with Visio, MS Project, MS Excel, MS Word, PowerPoint, JIRA and HP ALM.
Cost Savings:
I was able to save my project significant funds by working with the internal and external stakeholders during the JAD sessions to ensure our developers satisfied their requirements.
Finding issues prior to software development is less costly than addressing problems after development.
Written Communications:
Initiated requirement gathering sessions with CMS to create emergency, standard, and nonstandard change requests.
Created Use Case documents to boost the clients’ understanding of system functions.
Developed CMS mandated and MARx change requests to meet customer needs. Participated in requirement walkthroughs, design walkthroughs, and code reviews held by the MARx team.
Resolved production issues received through the Remedy system and MARx problem reports.
Electronic Data Systems 11/2001 – 09/2005
(Multi Carrier System (MCS) (Medicare Single B) Project)
Lead Business Analyst
Developed CMS-mandated and enhancement change requests, to meet customer needs.
Created test plans and test change requests before and after changes had been implemented in the MCS production system.
Analyzed CMS change requests to ensure that the MCS processing system was properly maintained.
Provided guidance to the customers to assist in the design of their system control code.
I would provide feedback as well as perform development and release to the customer as needed.
Cost Savings:
I was able to save my project money by proactively reaching out to our clients during non-peak season to ascertain any issues that may become a problem later in the project.
For example, all system control codes that may have misfired were resolved during non-peak season to prevent significant time delays during peak season.
Written Communications:
Initiated and addressed documentation updates to the MCS processing specifications, to ensure that the customer always maintained the most current version.
Computer Sciences Corporation 02/2000 – 11/2001
(Encounter Data, Medicare Part C Project)
Team Leader - Business Analyst
Developed documentation to catalog all activities pertinent to File Maintenance and the Encounter Data Project.
Researched and resolved potential problem areas of claims processing, working with primarily the Single B and FISS systems.
Provided training to software testers and Carrier employees. Initiated daily reports to document claim volumes and areas of potential problems, then providing CMS with daily updates.
Performed file maintenance on user files.
Researched and resolved claims processing problems.
Cost Savings:
I was able to save my project money by learning the software and then training my staff.
This “train the trainer” approach is preferred and more cost effective rather than having an outside company come onsite to train our team.
Written Communications:
Developed bi-monthly newsletter of helpful hints and current issues to our customers for the purpose of promoting awareness.
EDUCATION
Stevenson University, Baltimore Maryland – In Progress
Master of Science (MS) program; Major – Crime Scene Investigation
Stevenson University, Baltimore Maryland – Completed
Master of Science (MS) program; Major – Forensic Studies, Minor – Special Investigations and Criminal Law
College of Notre Dame University, Baltimore, Maryland – Completed
Bachelor of Arts (BA) program; Major – Computer Information Technology, Minor – Innovative leadership and Forensic Studies
VOLUNTEER ACTIVITIES
Toastmaster member – currently serving as president for my chapter.
Volunteer with “Our Daily Bread” as a server and order taker.
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