Customer Service Retail Sales

Marc W. Penterman

Tucson, Az ***** 480-***-**** ***********@*****.***

Professional Summary

Expert retail sales professional offering 28 years retail experience in customer service and retail management. Focused on exceeding retail sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in multiple merchandise environments.

Skills

Retail: Customer service, hiring, training, inventory, merchandising, shipping/ receiving, scheduling, structured supervision, operational excellence, loss prevention.

LEAN/ Kaisen/ 5S Certified Instructor Budgeting & Finance Advanced Leadership Instructor, US Air Force Strong Verbal Communication Interpersonal and written communication Team Leadership Food Handlers/ Manager Certification Emotional Intelligence Certified Title 9 Certification

Employment History

CSAA Insurance Group Customer

Service Agent- Sep 2024- Mar 2025

Assisting members with inquiries, resolving issues, and providing information about products and services, all while maintaining a high level of customer satisfaction. Assessing member accounts and policy schedules and making changes to member accounts as needed. Identifying and resolving customer issues, ensuring a positive experience. Goodwill Southern Arizona Store

Manager- Dec 2021- Jul 2024

Store operations to include: accepting and processing donated goods for resale, customer service, managing POS and cash handling. Supervised 5 Supervisors/ Managers and 21 employees.

Walmart Supercenter

Store Replenishment Manager, Nov 2019 - March 2021 Oversee financials (P&L), merchandising, staffing and talent acquisition for the store’s Replenishment, Apparel and Homelines teams. Responsible for total store operations, reporting to the store manager, while developing leaders in those respective areas. Goodwill AZ.

Store Manager- Apr 2018 - Nov 2019

Store operations to include: accepting and processing donated goods for resale, customer service, managing POS and cash handling. Supervised 2 Customer Service Managers and 25 employees.

Marc’s Swim School

Owner/ Operator - May 2012- Aug 2018,

Managed a group of up to 15 swim instructors and up to 500 kids per week. I oversaw all aspects of the business to include: Interviewing, Hiring, Pool Maintenance, Training, Front Desk Operations (Registering, Scheduling, Collections & Deposits, Handling Customer Complaints),

2012 AquaSafe Swim School.

General Manager - Nov 2007- May 2012

Managed a group of up to 40 swim instructors and up to 2500 kids per week. I oversaw all aspects of the business to include: Interviewing, Hiring, Pool Maintenance, Training, Front Desk Operations (Registering, Scheduling, Collections & Deposits, Handling Customer Complaints), Food Court, Supervision of Pool Operations, Customer Service. Managed all retail operations.

Chiropractic USA.

Co-Owner/ Operator - Apr 05- Nov 2007

Oversaw all operations which included 3 Doctors and 3 Assistants with a patient base of up to 400 per week, Customer Service.

Hubbard Family Swim School.

General Manager - Feb 2002- Apr 2005.

Managed a group of up to 40 swim instructors and up to 2500 kids per week. I oversaw all aspects of the business to include: Interviewing, Hiring, Pool Maintenance, Training, Front Desk Operations (Registering, Scheduling, Collections & Deposits, Handling Customer Complaints), Supervision of Pool Operations, Food Court, Customer Service. CompUSA.

General Manager - Oct 1999- Feb 2002

. Managed 3 in store departments to include: Hardware, Software, Service. Oversaw back office operations to include Warehouse Operation. Oversaw 2-million-dollar inventory. Montgomery Wards.

General Manager - Sep 1996- Oct 1999

Managed 5 in store departments to include: Electronics, Jewelry, Furniture, Home Store, Kids Department. Oversaw back office operations to include Warehouse Operation. Oversaw 3-million-dollar inventory.

Education

Electronic Engineering, Air University, US Air Force Arizona POST certified Police Officer

Instructor Certified, Kenpo Karate, 3rd Degree Black Belt, UKKA- CMAA AHA Instructor Certified CPR/First Aid

Certified Personal Trainer/ Nutritionist

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