Administrative Assistant Customer Service

QWINTEN JAMES

Far Rockaway, NY ***** 516-***-**** *******@*****.*** https://www.linkedin.com/in/QwintenJames HUMAN RESOURCES OFFICER ADMINISTRATIVE ASSISTANT Driven, process-oriented professional with a well-rounded administrative skillset, including proven ability to exercise sound judgment, think quickly and efficiently to meet operational objectives, and adapt rapidly to the ever-changing demands of a fast-paced, dynamic environment. Adept at setting and maintaining high-performance standards to ensure quality and seamless operations. Maintain a high level of confidentiality in handling critical information and remain calm under pressure. Equipped with exceptional work ethic, ability to multi-task, proven track record of reliability, and unwavering commitment to surpassing challenges and exceeding expectations. Core Competencies

Administrative Support Customer Service Office Administration Process Control Written Communication & Reporting Clerical Skills Multi- cultural Support Time Management & Prioritization Logistics Scheduling Management Data Entry Expense Reports Generation Team Collaboration Inventory Control People Management Detail Precision Skills Profile

þ Customer Service Excellence: Deliver a high level of customer service, prompt and courteous assistance, and overall excellent customer support. þ Interpersonal & Communication Skills: Exhibit excellent interpersonal skills when dealing with customers with multicultural backgrounds. Worked cooperatively with colleagues and management to respond to requests and facilitate a positive working environment. þ Organizational Skills: Coordinate tasks to facilitate efficient and timely completion of assignments to achieve optimal results, either independently or with a team.

Professional Experience

Administrative Assistant Women in Need w Queens, NY Aug 2024 – Present 1. Office Management:

§ Managing daily office operations and ensure a smooth workflow.

§ Maintain office supplies inventory and reorder as necessary.

§ Coordinate office maintenance and repair services. 2. Admin Support:

§ - Assisting with scheduling and managing appointments, meetings, and events.

§ - Handling correspondence, including emails, phone calls, and letters.

§ - Preparing and editing documents, reports, and presentations. 3. Client and Stakeholder Interaction:

§ - Greeting and assisting visitors, clients, and partners.

§ - Providing information about the company’s services and programs.

§ - Coordinating with external organizations and stakeholders. 4. Data Management:

§ Maintaining and updating databases and records.

§ Handle confidential information with discretion

§ Preparing reports and summaries as needed.

5. Financial Administration:

§ Processing invoices and expense reports.

§ Assisting with budget tracking and financial record-keeping. 6. Event Coordination:

§ Planning and organizing company events, workshops, and community outreach activities.

§ Coordinating logistics, including venue, catering, and materials. 7. Project Support:

§ Assisting with project management tasks and ensure deadlines are met.

§ Support team members with administrative needs related to specific projects. 8. Compliance and Reporting:

§ Ensuring adherence to company policies and procedures.

§ Preparing compliance reports and assist with audits if required. Substitute Teacher Lawrence Union Free School District w Lawrence, NY April 2023 – Aug 2024

§ Successfully managed classroom dynamics and maintained a positive learning environment in the absence of the regular teacher.

§ Implemented lesson plans provided by the school and adapted them to meet the needs of diverse student populations.

§ Fostered a supportive and engaging atmosphere conducive to student learning and participation.

§ Effectively communicated with school staff, including administrators and fellow teachers, to ensure continuity in curriculum delivery.

§ Managed classroom behavior and conflicts with tact and professionalism, earning praise from both students and faculty.

§ Demonstrated flexibility and adaptability by seamlessly transitioning between various grade levels and subjects.

§ Provided constructive feedback to students to facilitate their academic progress and growth.

§ Utilized technology resources to enhance lesson delivery and student engagement, including interactive whiteboards and educational software.

§ Maintained accurate records of attendance, assignments, and student progress to assist the regular teacher upon their return.

§ Responded promptly to unforeseen challenges and emergencies, demonstrating resourcefulness and composure under pressure. Bilingual Administrative Assistant Regional Care Network w Brooklyn, NY Nov 2023 – March 2024

§ Augment operations efficiency by assisting clients in the area with streamlined identification processes and tailored support.

§ Demonstrate excellent customer skills by providing directions to multicultural clients and leveraging excellent communication skills.

§ Craft detailed reports using Salesforce migrants’ situation, providing updates for supervisors to foster informed decision-making.

§ Perform clerical and administrative support to management, seamlessly managing multiple tasks in a fast–paced environment.

§ Devise systematic reporting for migrant activities and status, facilitating accurate documentation and excellent data management.

§ Oversee client satisfaction by extending phone support to answer queries promptly, ensuring quality assurance and efficient client management. Cashier/Bank Teller Challenger Check Cashing w Queens, NY Jun 2023 – April 2024

§ Managed cash register system to facilitate daily transactions, ensuring the highest level of customer service and satisfaction.

§ Balanced cash register daily as well as generated overall cash, credit, and debt sales reports through the utilization of electronic operations, including computers, point of sales scanners, receipt printers, scales, and cash register.

§ Demonstrated problem-solving ability by addressing customer queries with utmost professionalism, increasing customer retention. Dining Services and Cashier Auxiliary Campus Enterprises and Services Inc. w Alfred, NY Sep 2021 – Dec 2021

§ Delivered an exceptionally distinctive dining experience by providing the highest levels of service to customers.

§ Adhered to quality food and beverage standards as well as company procedures and policies, ensuring consistency of service. Student Manager for Student Engagement Student Leadership Center. w Alfred, NY Sep 2020 – May 2023

§ Provided excellent administrative support to SLC Building administrators and professionals, contributing to enhanced operational efficiency in SLC.

§ Attended to the needs of the students by performing regular monitoring and inspection of the building, ensuring orderliness is in place. Warehouse Associate Wonolo w Freelance Apr 2020 – Jan 2022

§ Streamlined operations by stocking and maintaining a complete wine inventory, leveraging exceptional organizational skill.

§ Performed various warehouse tasks including stock management and coordination, exhibiting flexibility and work efficiency, as well as promoting a positive work environment.

Other Professional Experience

Vice President TIE Organization – Alfred, NY Jan 2023 – May 2023 Assisted the Career Development Center Staff members in conducting career fair event aimed at guiding students in their career path. Formulated creative ideas and facilitated workshops and other collaborative events to promote organization activities to students on campus.

Kitchen Assistant/Dishwasher Auxiliary Campus Enterprises and Services Inc. – Alfred, NY Jan 2023 – May 2023 Enhanced organization skills and time management by working at a school restaurant while gaining practical skills in service management. Team Member Little Aldea – Alfred, NY Jan 2023 – Mar 2023 Showcased optimal assistance in food preparation and maintenance of cleanliness in the restaurant, contributing to an overall positive customer experience.

Athletic Chairman Kappa Sigma Epsilon – Alfred, NY Sep 2022 – Dec 2022 Spearheaded athletic events for the fraternity and other engaging activities that demonstrate the essence of brotherhood, fostering camaraderie among students to drive interest in the organization. Dining Services and Cashier Auxiliary Campus Enterprises and Services Inc. – Alfred, NY Jan 2019 – May 2019 Handled various duties that included managing the cash register and serving food to customers, showcasing multi-tasking skills. Golf Caddie Rockaway Hunting Club – Lawrence, NY Apr 2017 – Aug 2019 Showcased keen attention to detail by offering strategic club recommendations and adeptly reading greens to enhance golfer performance. Dining Service Support Staff Auxiliary Campus Enterprises & Services – Alfred, NY Oct 2018 – Dec 2018 Provided excellent operational support by performing functions with minimal supervision, demonstrating a proactive approach to tasks. Golf Bag Room & Golf Range Attendant Rockaway Hunting Club – Lawrence, NY Apr 2017 – Oct 2017 Catered directly to the guests and members of the club by assisting them in finding bags, cleaning the room, returning golf carts to the proper place, and showcasing organizational skills. Education & Certifications

Bachelor’s Degree, Business Administration and Management, General Alfred State College, Suny – Suny College of Technology Alfred, NY Aug 2018 – Dec 2023

Bachelor of Business Administration - BBA, Business Administration, Management and Operations Alfred State College, Suny – Suny College of Technology Alfred, NY Sep 2020 – May 2023 Business Associates, Business Administration, Management and Operations Alfred State College, Suny – Suny College of Technology Alfred, NY Sep 2018 – Sep 2020

Technical Skills: Salesforce, Google Suite, Zoom, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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