Customer Service Bilingual
Resume:
Billy J Gonzalez
*** ******* **. ***** ******, NM 88008
*********@*****.***
Objective:
To obtain a bilingual customer service position with this company. To make a difference in someone’s life that doesn’t have the ability to communicate freely. To make a difference in my own life by advancing within the company.
Profile:
Nearly 20 experience as professional manager.
Ability to direct complex projects from concept to fully operational status.
Goal-oriented individual with strong leadership capabilities.
Organized, highly motivated, and detail-directed problem solver.
Proven ability to work in unison with staff, volunteers, and board of directors.
Bilingual Interpreter and CSR experience over the phone.
Education:
Certification on Computerized Accounting from International Business College
Relevant Experience Employment:
Bilingual Customer Service Advocate, CENTENE / May 2024 – Feb 2025
Successfully assisted members with their Medicaid issues.
Assisted Member with Claims, PCP updates, Pharmacy Issues.
Bilingual Interpreter-English/Spanish, TRANSPERFECT CONNECT / Oct 2023-May 2024
Successfully facilitate communication between conversations in all types of industries.
Bilingual Customer Service Expert, EVERISE / Jul 2023-Oct 2023
Successfully assisted members with their Medicare and Medicare issues.
Enrolled and Assisted with their benefits.
Director of Operations, SOLAR KINGS, LLC / Aug 2018-Jul 2023
Plan, develop, implement and direct the organization’s operational and fiscal function and performance. While providing renewable energy sales and service to residential and commercial customers.
Act as a strategic partner by developing and implementing the company’s plans and programs
Analyze and make recommendation on the impact of long range growth initiatives, planning, and introduction of new strategies and regulatory actions.
Develop credibility and authority for the finance leadership team by providing accurate analysis of budgets, reports and financial trends and operational procedures in order to assist the BOD and senior executive team.
Regional Manager, AMERICAS #1 TV SERVICES / Sept 2012-Aug 2018
Provide in home service to DirecTV and AT & T customers throughout Texas and New Mexico
Successfully established new DirecTV tech installation and sales program
Field Tech Supervisor, MASTEC / Jan 2005- Aug 2012
Oversaw operations of technicians and installs.
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