Business Analyst / Product Owner / Agile Scrum Master

BINDIYA SHAH

Frisco, TX ***** Cell: 704-***-**** ***********@*****.***

Professional Summary

Experienced Scrum Master with over 10 years of expertise in leading multiple Agile teams and driving successful project delivery in scaled environments. Proficient in implementing the LeSS (Large Scale Scrum) framework to enhance team collaboration, streamline processes, and deliver high-quality products. Leveraging a background as a Business Analyst/Product Analyst with a solid foundation in requirements gathering and process improvement. Proficient in utilizing Large Language Model (LLM) tools to craft clear and effective user stories, ensuring precise requirements and streamlined development processes. Proficient in leveraging Objective and Key Results

(OKRs) to align team goals with organizational objectives, ensuring clear direction and measurable outcomes. Skilled in using AI-driven tools to streamline Agile workflows and improve team productivity. Experience with Jira Align for comprehensive quarterly planning, enabling seamless alignment of team goals with organizational objectives. Worked with the product and development team to define acceptance criteria, release goals and prioritize features for each release. Proven track record in fostering high-performing teams, optimizing workflows, and delivering high-quality products on time and within budget. Skilled in stakeholder engagement, risk management, and continuous improvement, with a strong focus on enhancing team collaboration and productivity.

Core competencies

• Agile Leadership: Spearheaded Agile transformations by implementing Scrum and Kanban frameworks using JIRA and coached cross-functional teams to enhance productivity and deliver high-quality products. Experience in facilitating daily stand-ups, product backlog refinement, sprint planning, sprint reviews, and retrospectives.

• Scaled Agile Implementation: Led the implementation of the LeSS framework to scale Scrum practices across multiple teams, ensuring alignment with organizational goals and delivering high-quality products.

• Product Empowerment: Empower Area Product Groups aligning with the best practices and giving them the autonomy to make decisions and take actions within their areas of responsibility.

• Team Empowerment: Fostered a culture of collaboration, transparency, and continuous learning, empowering teams to self-organize and take ownership of their work.

• Visionary Leadership: Established a clear and compelling product vision, aligning it with the organization's strategic goals and ensuring the team understands the broader objectives.

• User Story Development: Created and coached detailed user stories and acceptance criteria, ensuring clarity and precision in defining product features and functionalities. Adopting Gherkin format and best practices makes user stories easier to understand and implement, driving better project outcomes.

• Strategic Planning: Developed and executed strategic plans to align Agile practices with business objectives, ensuring seamless integration and maximum ROI.

• Product Backlog Management: Maintained and prioritized the product backlog and strategic alignment, ensuring that the highest-priority items are at the top and represent the most valuable features for the business.

• Stakeholder Management: Acts as the primary liaison between the business and Agile teams, facilitating clear and effective communication to ensure alignment with product vision and strategy.

• Risk Management: Identified and mitigated risks, ensuring projects stayed on track and delivering consistent results despite challenges.

• OKR Implementation: Successfully implemented and managed OKRs to drive team and organizational goals, ensuring alignment and accountability.

• AI Integration and LLM Utilization: Expertise in leveraging AI tools and integrating LLMs to enhance Agile processes, including user story creation, and leveraging LLM suites for improved performance and productivity.

• Continuous Improvement: Commitment to fostering a culture of continuous improvement within the team. Experience in using AI to analyze team performance and identify areas for enhancement. Work Experience

JPMorgan Chase & Co. Plano, TX

Agility Lead – Vice President April 2023 – Present Under Consumer & Community Banking, in Operations, Fulfillment & Archive Services (FAS) product offers a comprehensive document management, connecting customers and employees to the information they need in a meaningful and intuitive way, while upholding the highest compliance standards. Services include defining document content, creation, intake, processing, storage, and management. Led 3 teams across FAS with cross area products coaching and empowering the teach and product hand in hand for the successful outcome. Responsibilities

Provided strategic guidance and coaching to the product team, enhancing their proficiency in Agile methodologies and fostering a culture of continuous improvement and high performance.

Utilized OKRs to align team efforts with organizational goals, ensuring clear objectives and measurable outcomes.

Pioneered the integration of Large Language Models (LLMs) to streamline the creation of user stories, ensuring clarity, precision, and alignment with product goals. This innovative approach significantly improved the efficiency and quality of user story development.

Helped Product groups and the technology teams to stay focused on their primary goals by shielding them from unnecessary distractions and interruptions.

Partnered with Area product group and technology lead to conduct branch survey and interview to identify and document key business pain points and understanding the business process.

Implemented regular retrospectives and feedback loops to identify areas for improvement, driving continuous refinement of processes and practices. Led initiatives to enhance team productivity and deliver incremental improvements in project outcomes.

Coached and empowered teams to self-organize and take ownership of their work, resulting in increase in team morale and reduction in project delays.

Collaborated with Tech and Product partners to Jira hygiene.

Identified and addressed process bottlenecks, implementing improvements that resulted in reduction in lead times.

Utilized Jira Align for comprehensive quarterly Epic planning and quarterly check-in, ensuring seamless alignment of team goals with organizational objectives.

Regularly reported on team performance by preparing the sprint metrics report on Confluence and delivered insights to drive informed decision-making. Mindlance Inc – Capital One Plano, TX

Scrum Product Owner (Contractor) May 2022 – January 2023 As a Scrum Product Owner within Capital One Auto Finance group (COAF), I have been deeply integrated into building technology solutions for Auto Finance Loan Loss Mitigation applications. In this role I am also working partially as a project manager where I am engaged to communicate and coordinate with various external vendors and internal teams for the effort to integrate user management API. Responsibilities

Worked closely with stakeholders to gather feedback using MoSCoW technique, understand the pain points, and incorporate them into the backlog based on the priorities.

Using the Given-When-Then Format, defined the acceptance criteria in a structured and understandable manner.

Participated in sprint planning sessions to ensure the team has a clear understanding of the upcoming work and dependencies are addressed.

Defined clear sprint goals and ensured the team is aligned with those objectives.

Applied Agile methods and processes to promote a disciplined and transparent project management process.

Created and maintained project vision, roadmap, and backlog of work through the project's life cycle.

Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing backlog to reflect stakeholder’s requirements.

Analyzed project scope based on competitive analysis, customer interviews, and feature requests.

Communicated progress and roadblocks to stakeholders and management and made proactive recommendations to remove roadblocks leading to the on-time and on-budget delivery of the project.

Communicated with senior management and vendors to keep them updated on the status of project.

Implemented and managed OKRs to drive team and organizational goals, ensuring alignment and accountability.

JPMorgan Chase & Co. Plano, TX

Agility Lead March 2021 – March 2022

Enthusiastic Scrum Master, skilled in facilitation and Agile planning for Wealth Management group under CCB Technology. Led 2 Scrum teams, working with cross-functional teams enforcing Scrum and Kanban usage. Responsibilities

Continually refined and evolved agile processes for predictable and rapid software delivery resulting in successful project deadlines.

Led all sprint refinement, planning, reviews, retrospectives and daily scrums with the development and product team.

Remove impediments and addressed on-going challenges by escalating issues through business and/or IT channels where necessary .

Facilitate discussion leading to collective decision-making, goal setting and conflict resolution with the team.

Assisted in team development while holding team’s accountability for their commitments and leveraging resources to improve capacity using average velocity in Jira.

Worked closely with Product Owners and technical stakeholders to clarify due dates schedules, status, validations (UAT) and overall delivery.

Support the Product Owner and Portfolio Manager in updating monthly the 30-60-90-day release roadmap based on the health and priority of the backlog.

Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues via sprint retrospectives.

Accountable for creating open and appropriate communication channel (via Microsoft teams) within the scrum team to create a trusting and safe team environment.

Worked on Business Continuity Plan (BCP) and process improvement, Disaster recovery, QA regression/failure, stress test, and Risk Management. Wells Fargo Charlotte, NC

Product Analyst / Scrum Master January 2019 – March 2021 Performed as a senior Analyst and filled in as Scrum Master for Compliance and Risk Management group as part of Enterprise Functions Technology (EFT) group supporting ASP.NET and AngularJS framework in an Agile Scrum framework.

Responsibilities

Playing dual role of a business analyst and scrum master and conduct scrum ceremonies

Participated and contributed feedback during sprint reviews on agile projects.

Involved in eliciting requirements, conducting JAD sessions, creating project plan based on the timelines, generating documents and user stories to prepare and prioritize product backlog.

Ensured the development team understands the product vision and goals for the success of the sprint.

Resolved impediments that prevent the Agile team and Product owner from effectively employing agile processes and meet sprint goals.

Educated team in better estimations and encouraging strong collaboration within the team and between the Product Owner.

Protect team from over-commitment to avoid spill overs or burn out, manage backlog, and prioritize resolution of defects/bugs.

Partnering with Project Managers in planning, budgeting, and forecasting.

Function as a liaison in collaborating with developers, business stakeholders and line of business groups to build the technical vision and analyze trade-offs.

Overseeing and prioritizing product backlog, owning product vision, monitoring progress, and steering the team into right direction to ensure deadlines.

Worked closely with Project managers to maintain a costing plan to cover SOW, Licensing and Storage Cost.

Apex Systems - Wells Fargo Charlotte, NC

Business Systems Analyst (Contractor) February 2017 – December 2018 Functioned as a Business Analyst within Enterprise Contact Technology (ECT) supporting various Cross Channel and Phone Bank Applications supporting and managing .NET web applications for WF Virtual Channels (WFVC). Responsibilities

Regularly review and refine the product backlog to ensure it reflects current priorities and requirements.

Worked with Product owner on artifacts such as Product Backlog, Sprint Backlog, and Sprint Burndown,

Deep skills in estimation, story slicing, story refinement, and other Agile techniques.

Managed the lifecycle of code development, from ideation to sprints to deployment.

Conducted daily scrum meetings, scrum retrospectives, sprint planning meetings, Story grooming, and task drilldowns.

Engaged in migrating applications from a server-based infrastructure to cloud infrastructure on Microsoft Azure Platform.

Excellent skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency .

Experience in working with metrics to communicate Scrum team health and effectiveness Experience working with the Change Management to create the Remedy Change Request.

Experienced in prioritizing work, meeting deadlines and working under pressure in a dynamic and complex environment.

Digital Dreams Consulting - Credit Suisse Raleigh, NC Business Analyst / Product owner June 2014 – November 2016 Worked as Business Analyst and entry level scrum master to assist various C# .NET application to document, track, report and manage issues around business process control. Transitioning Waterfall into Agile was a major transformation brought into this team.

Responsibilities

Participated actively in the phases of the project with the business and development team.

Coached scrum team and product owners to transition from Waterfall to Agile methodology and identified definition of done and definition of ready within the team.

Scrum Ceremonies and scope changes were monitored for early feedback and led release planning, JAD sessions, defect management, test execution with Product owners and key stakeholders.

Understanding of incremental delivery and the value of metrics including backlog tracking, burn down metrics, acceptance criteria, velocity, and task definition.

Able to facilitate and coached the effective breakdown of epics into user stories and divide the requirements into iterations/sprint to attain high levels of sprint velocity within corporate constraints.

Plan and execute against sprint roadmaps with Product owners and development team.

Documented stories and facilitated planning sessions with scrum team and product owners to analyze the level of effort, complexity and risks involved.

Eliminated impediments for successful iterations, which led to the transition of releases on time. Certifications

Certified Scrum Master (CSM)

AWS Certified Cloud Practitioner (CLF-CO2)

Education

Degree: Bachelor’s in commerce (Mumbai University) Degree: Associate Degree in Applied Sciences (Central Piedmont Community College) Major: Computer Programming

Reference

Available upon request

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