Emphasis on Human Resource or Relations
Resume:
Sheryl Franklin
Colorado Springs, CO 80917
*********@*****.***
Introduction
I am a well-organized and reliable candidate that is seeking a responsible and challenging position. I work well alone or in a team setting. My professional background offers a solid variety of services and tasks that I have performed with much pride in the quality of work in any one position. Skills / Qualifications
• 20 plus years’ experience in Customer Service, Administration, HR, and management.
• Well organized and able to prioritize
• Excellent communicator, both verbal and written
• Internet search savvy
• Attention to detail and problems solving skills
• Quick to learn ability (hands on)
• Persistent in all endeavors and follow through to completion
• Self-managed
• Able to work in fast pace environment and meet tight deadlines
• Hard working
Employment History
VA Family Support-Caregiver June 2023 -Nov 2024
Employment was through the Department of Veterans Affairs. Caring for elderly father with stage 6 dementia. Daily care was performed with emphasis on wellbeing. Regular doctor appointments made with travel. Medications administered, with meals prepared, laundry, cleaning, and shopping. Decision making for any medical and financial for family member.
Family Support Center-Human Resource Coordinator Oct 2017 -Aug 2023 This was a company that specialized in Behavior therapy for Autism. Started with the company hiring process for Behavior Technicians. Phone and face to face interviews done with financialization of hiring. Completed ALL tasks needed for any employee to come on board. Every two week was orientation with at the minimum of 10 new hires. Conducted background checks, New Hire Orientation, created work badges, employee files, and maintain all paperwork human resource related. Helped all current employees with any needs in Human Resource. Two Autism locations quickly grew into five within 3 years and I assisted in occupying the hires for those new locations. Scheduled weekly CPR classes for all employees required to be CPR certified in addition to keeping their yearly RBT active. Mortgage Solutions Financial, LLC- Customer Account Manager July 2016 – Feb 2017 Responsible for obtaining needed documents in order to close a financed home loan. Deadlines had to be met in order to keep production. Complied daily reports for pipeline management. Ace Hardware Retail Support Center-Human Resource Assistant Mar 2014 – Jul 2016 Duties included, phone screening, interviews and setting all hires up with agility tests. Background checks performed along with drug test. Previous Customer Service Rep for one year, working with the local and out of state Ace Hardware stores with the orders from the warehouse. Prior employment with title
Rocky Mountain Miracles-Assistant Manager Sept 2011 -10/2013 Bank of America /Countrywide Home Loans- Team Manager, Oct 1993 – Sept 2011 Account Specialist, Tax technician, Customer Service Rep Education
Human Resource Education Class 2016
Team Leader Certification Classes 2004
Varies Web training, Bank Compliance courses, workplace monitoring Computer Skills
Windows, Microsoft office, Outlook, word, excel, access, Visio, Power Point. Group One, Relias, Central Reach, Paylocity, CPR Choice.
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