It Manager
Resume:
Nouhou Cisse
**** ***** **********, ** *****
*********@*****.***
Results-driven IT Manager with 10+ years of experience in network administration, cyber security, and team leadership. Proven success in reducing system downtime by 40% and implementing cyber security best practices at the U.S. Embassy Guinea. Adept at optimizing IT operations, enhancing security, and leading cross-functional teams to achieve organizational goals. Work Experience
Skills
Achievements
IT Manager
US EMBASSY GUINEA, GUINEA - CONAKRY August 2013 - September 2024 Managed network and system performance, reducing downtime by 40% through proactive
• troubleshooting and security patching.
• Let IT department operations and training, increasing team efficiency by 30%. Implemented cyber security best practices, strengthening system security and reducing
• vulnerabilities.
• Team Collaboration: Capable of working cross-functionally to achieve organizational goals. Time Management: Ability to prioritize tasks and meet deadlines, especially in a fast-paced
• environment.
• Network & system Administration:
Virtualization, Operating System Management, LAN/WAN Planning, Vmware Vsphere ESX. Management of Azure cloud environments. Microsoft-based technologies (Windows Servers, Active Directory, Exchange, Sharepoint, SQL Server, Office 365.
•
Security & compliance: IT Risk Management, Disaster Recovery Strategies, Information
• Confidentiality, Firewall, Routers, Switches, Backup and Data Protection Leadership & Project Management: Team development, IT Service Management, Technical
• Leadership.
Managed network and system performance, conducting troubleshooting, security patching,
• and maintenance.
• Oversaw IT department operations and training.
Conferred with executives to advise and plan for short-term and long-term IT system
• upgrade needs.
• Liaised with other departments to minimize network interruptions and possible downtimes. Led technical upgrade projects for clients by working and coordinating with consultants and
• developers for integrations.
Analyzed network security and current infrastructure, assessing areas in need of
• improvement.
• Managed life cycle replacement of hardware and software.
• Coordinated secure system access of users to various department systems and platforms.
• Created and terminated user's accounts from start to finish in business applications. Oversaw daily performance of computer systems and immediately responded to issues link
• to the patch to keep network up and running.
Systems Administrator
U.S EMBASSY-GUINEA, GUINEA-CONAKRY March 2009 - August 2013 Certifications
Languages
References
US EMBASSY- GUINEA
Supervisor: Pratt, Samuel Otis
Title: Information Management Officer
Tel: +1-859-***-****
*******@*****.***; ******@***.***
AWARDS
• Interacted and negotiated with vendors and contractors to secure products and services.
• Coordinated IT operations activities to deliver smooth flow of daily business needs. Developed and implemented measures and procedures to protect IT systems from cyber
• threats and data breaches.
Led technology selection and rollout, focusing on organizational planning and supplier
• service-level agreements.
Communicated with executive team and CEO to maximize development efficiencies and
• resolve technology issues.
• Guided organizational technology strategy and roadmaps. Collaborated with other departments to help meet IT needs and properly integrate and
• secure systems.
Oversaw daily performance of computer systems and immediately responded to issues to
• keep network up and running.
Responded to support requests from end-users and patiently walked individuals through
• basic troubleshooting tasks.
• Established, repaired and optimized networks by installing wiring, cabling and devices. Monitored server room, wireless network and other server infrastructure, keeping systems
• running smoothly.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Configured systems according to prescribed software and hardware frameworks. Managed system-wide operating system and software deployments as well as related
• software upgrade problems.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and
• respond to more than 30 incoming per day
Identified computer hardware and network system issues, performing troubleshooting
• techniques for remediation.
Analyzed network security and current infrastructure, assessing areas in need of
• improvement.
• Managed life cycle replacement of hardware and software.
• Coordinated secure system access of users to various department systems and platforms.
• Security & Compliance: CISSP seminary, Security+ Microsoft Technologies: Microsoft Server 2012, Microsoft Exchange Server 2016, Active
• Directory 2008, Sharpoint Server 2010
• Networking: CCNA, Network+
English French
For exceptional customer service in support of the CDC Country Office. For Sustained Performance over the past years.
For your examplary service and extraordinary effeort. In recognition for his consistent and sustained efforts responding to Executive Team/Front Office IT requests.
For customer service and teamwork in helping Embassy Staff remain productive during the COVID-19 Pandemic.
For being an effective team motivator and leader, who inspire outstanding performance and teamwork for the information systems center staff. In recognition of sustained outstanding performance and teamwork of the Information Resources Management Staff.
For sustained superior performance during a period of high anxiety and extreme work environment difficulties and for their meticulous and painstaking efforts in crafting a communication network in a new location, so the entire chancery population was able to continue embassy operations
• Franklin Award 07/13/2023
• Honor Award 07/13/2023
• Extra Mile Award 09/02/2022
• Extra Mile Award 08/26/2020
• Groupe Eagle Award 08/26/2020
• Honor Award 12/13/2013
• Customer Service Award 12/13/2013
• Meritorious Honor Award 12/18/2009
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