Travel Operations Specialist

Kamille Rulloda

Chicago, IL, USA, 312-***-****, *******.*********@*****.***

LINKS Linkedin.com/in/kamille-olmedilla-504140131

PROFILE Dynamic Crew and Travel Operations Systems Specialist with 8 years of experience in the hospitality and travel sectors, adept at enhancing operational efficiency and customer satisfaction. Expertise in Salesforce and Travel Management Systems, coupled with a strong foundation in data analysis, ensures the delivery of seamless travel solutions. Proven ability to coordinate complex bookings and manage team dynamics, facilitating effective communication and collaboration across departments. Committed to maintaining high service standards and fostering a solutions-oriented environment. EMPLOYMENT HISTORY

Jul 2023 — Mar 2025 Crew and Travel Operations Specialist, Carnival Cruises Metro Manila, PH

• Assisting crew members with travel-related inquiries, resolving travel issues, and providing guidance.

• Collecting and analyzing data related to crew travel, such as travel costs, booking trends, and performance metrics.

• Researching and implementing new technologies and best practices in crew travel management.

• Collaborating with HR, finance, and other departments to ensure smooth and efficient crew travel operations.

• Ensure compliance with travel policies and regulations.

• Assist guest who had flight interruption, ensure to have a safe travel to their joining port. Jul 2022 — Mar 2023 Hotel Reservations Executive, G2 Travel Metro Manila, PH

• Serve as the primary point of contact for all group booking communication, coordinating with sales and maintaining accurate hotel calendars for operational staff.

• Managed customer reservations and provided accurate information about the hotel’s services and amenities

• Processed reservations and checked in and out of the hotel in a timely, efficient manner Sep 2017 — Jun 2022 Crew Assist Specialist, Royal Carribean Cruises Metro Manila, PH

• Actively monitored and maintained service levels in Avaya CMS and Salesforce to guarantee adherence to service level standards.

• Coordinate hotel and transportation bookings, utilizing contracted hotels, GDS, or other necessary methods to fulfill service level requirements.

• Processes passenger information adhering to SQM guidelines, ensuring quality and cost-effective travel itineraries for ticketing.

• Coordinated with HR, Port Agents, Vendors, and Ship Crew to ensure all departments were informed of any last-minute itinerary changes.

• Instructed new agents in efficient transaction handling techniques and procedures.

• In charge of work distribution and delegated specific tasks to specialists of each department.

• Performed and adhered to all required tasks, such as generating reports, endorsing emails, and preparing crew irregularity and no-show.

EDUCATION

Jun 2013 — Mar 2017 Bachelor Of Science in International Hospitality Management Specialized in Cruise Line Operations in Hotel Services- Lyceum of the Philippines University Metro Manila, PH AREAS OF EXPERTIES Strong knowledge: Salesforce,

Araya, Oracle, Quintiq,

Timatic, Sabre Global

Distribution System and Power

B1 software systems.

Expert

Data Analysis: Travel Routes,

Immigration, Visa Requirements

Expert

Team supervision and

solutions-oriented professional

Expert

Proficient in MS Office Expert

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