Human Resources

FATIME BLACK

*********@*****.*** Cell: 847-***-**** Chicago Area

https://www.linkedin.com/in/fatimeblack/

A seasoned, versatile, task motivated professional and a team player seeking an interactive position in the field of Human Resources with a stable company that will not only help me grow with the company but also allow me to demonstrate the skills I have learned and practiced through my previous work experience. I possess excellent customer service skills; have a strong understanding of corporate policies and procedures. Capable of working independently, while multi-tasking and am very detail oriented. I have strong leadership skills with excellent verbal and written skills. I feel compelled to strengthening interdepartmental collaboration and promoting a culture of engagement.

Professional Experience

Great Lakes Credit Union, Crystal Lake, IL

Assistant Branch Manager, May 2024 – Current

●Focus on team and self-development, leadership and management through training and ongoing communications including one-on-ones, branch sales meetings and observations designed to support individual and team success, achievement of goals and career progression.

●Assist in the management of the overall member experience focusing on member growth and retention.

●Monitor, analyze and create branch metrics to determine branch performance toward strategic initiatives.

●Handle complex situations with confidence, knowledge and creativity.

●Build relationships with members by educating them about products and services they could benefit from, and mentor and train others to do the same.

●Promote positive working relationships while working with other departments to provide services that exceed member expectations and create consistency in processes for the membership and staff.

●Support branch through ongoing staff training and assist in monitoring, analyze results and hold staff accountable for performance.

waterton associates llc, chicago, IL

HR Coordinator, Total Rewards, July 2022 – June 2023

●Provided first line support for Associate general benefit questions

●Managed and administered benefit plans in accordance with Plan documents to include health & welfare, 401k, voluntary benefits, COBRA, Disability (STD/LTD), PTO/VTO, Life & AD&D, LOA, FMLA, FSA, HSA, and ADA.

oThis entailed administering benefits for approximately 2,300 active employees and their families.

●Acted as liaison between life insurance provider in dealing with death benefits.

●Responded to requests for information from agencies, carriers, past and present associates.

●Managed Benefits inbox researching and responding to queries accordingly.

●Provided exceptional customer service through extensive follow-up and follow-through, using sound judgement in dealing independently with a variety of routine and non-routine problems and situations.

●Reviewed and approved all associate benefit enrollment elections, status changes due to life events, changes in status and benefit terminations.

●Performed regular audits of system information, Associate files, and payroll deductions.

●Created and delivered new hire onboarding presentation, educational seminars, communications and publications to increase associates’ knowledge of benefit plans.

●Provided open enrollment and life event training sessions.

●Interfaced with third pary administrator to ensure terminated associates received proper COBRA notifications and monitored COBRA reimbursements for eligible associates.

●Collaborated with 3rd party auditor to audit 401k plan.

●Partnered with HR to create, update and manage job descriptions, ensuring accurate job titling convention, etc.

●Audited and allocated all vendor invoices on a monthly and quarterly basis.

●Completed HRIS data entry and HR system maintenance.

●Assisted in coordinating/scheduling exit interviews, and benefit extensions etc. partnering with the various HR team members as requested.

●Demonstrated professional integrity. Exercised good judgement in handling sensitive confidential information.

Fidelitone Inc, Wauconda, IL

Payroll and Benefits Assistant, November 2021 – June 2022

●Performed payroll entry and employee changes before payroll was processed each pay period.

●Entered and maintained accurate payroll records, PTO balances, and timesheets.

●Processed bi-weekly multi-state payroll for 4 companies with ~950 employees.

●Interacted and communicated with stakeholders at all levels of the organization.

●Performed customer service functions by troubleshooting and quickly escalating employee pay and benefit issues.

●Maintained and reconciledthe premium owed and invoiced employees on FMLA.

●Analyzed HRIS performance metrics and resolved application issues.

●Documented processes identified HR concerns, and compiled data analysis reports.

●Performed audits on HR processes and documents, including hiring, termination of service, and payroll administration.

●Documented application upgrades and provided training and technical support as well as training material and guides.

Contract Roles

Kellogg NA, Customer Sales Account Analyst, March 2021 – September 2021

Handled documentation, contract management, and record keeping.

Assisted in deduction management in obtaining additional detailed documentation requirements.

Helped analyze and enter product Cost Changes and enter changes in contracts/customer systems.

Assisted and requested documentation for deductions and ensured the customer was providing accurate breakdown to the proper divisions for billing.

Identified root causes with deduction issues and took to closure.

Helped upload SupplierNet (Walgreens ERP) New Item Set Up.

Completed Promo Data pulls for analysis.

Tracked Ads by week to true up Promo charges.

Created and attended Client Biweekly and Line Review Meeting reports.

Tracked competitive Ad performance and collected and filed weekly ad files.

Follett Corp, Inventory Assistant, January 2021 – March 2021

Received online orders and processed information in system.

Effectively prepared orders for shipments.

Organized inventory to fulfill orders more efficiently.

Hyper Microsystems, Wood Dale, IL

HR Manager, November 2019 – October 2020

●Drove all core HR processes and tools including labor requirements, training needs, and strategies to reduce employee turnover and improve the employee experience.

●Collaborated with stakeholders throughout the organization to assist with the development, implementation and maintenance of effective business solutions to support the current and future human resources needs for the company (i.e. Organizational Design, Performance Management, Succession Planning, Health & Welfare Programs, and Employee Relations).

●Negotiated and reviewed contracts with Staffing Agencies, and office management companies.

●Expanded procedures, guidelines and documentation for ADP Workforce and promoted employee online adoption.

●Provided advice and counsel to managers and employees on employee relations matters, problem resolution, policy interpretation, benefits and other queries related to Human Relations.

●Developed best practices, solved personnel problems and implemented improvements to business processes.

●Identified improvements to streamline internal processes, increasing efficiency and improving vendor performance.

●Created and maintained job descriptions as positions evolved satisfying staffing and organizational needs.

●Accurately prepared and submitted payroll for four business entities.

●Calculated and prepared commission reports and payments.

●Reconciled payroll journal adjustments for benefit premiums, PTO accrual and usage.

●Processed all garnishments.

●Responded to all EEO, Workers Comp and IDES claims.

●Completed compliance reviews to ensure data integrity and resolved reporting errors.

●Arranged new hire on-boarding materials and facilitated new hire orientation.

●Administered the annual open benefits enrollment and new employee enrollment.

●Prepared and processed 401k submissions and payment.

Roosevelt University, Chicago IL

Full-time Student, Bachelor’s Degree June 2018 – May 2019

Contract Roles, Executive Assistant

AMITA Health Care, March 2018- June 2018

●Scheduled/coordinated meetings, conferences, special events, appointments and travel arrangements for the Chief Medical Officer and Chief Operating Officer.

●Prepared, processed and edited personnel, financial and operational reports and documents.

●Processed expense reports and travel arrangements through Concur.

●Planned a variety of activities and events including department meetings, training, parties, interviews, etc.

●Provided complex screening, fielding, and prioritizing of inbound communications via telephone, mail, and e-mail to resolve critical issues in a timely manner.

Fresenius Kabi, August 2017 – November 2017

Prepared high-level confidential reports and minutes using excellent proof-reading skills and attention to detail for the SVP of Medical Devices and SVP NA of Procurement.

Coordinated detailed domestic and international travel arrangements and processed expense reports via Concur.

Planned and participated in team meetings, corporate town halls and other activities that impacted process improvement.

Improved company culture and morale by organizing luncheons, birthday and life events celebrations.

Ardagh Group, Chicago, IL

Executive Office Administrator, October 2016 – July 2017

●Provided administrative support for the C-Suite, and Human Resources.

●Vetted resumes and conducted initial interviews.

●Prepared on-boarding schedules and paperwork for new employees.

●Prepared highly confidential reports, documents with the utmost discretion at all times.

●Administered Corporate gift program.

●Coordinated detailed domestic and international travel arrangements and processed travel and expense reports via Concur. Proficient at coordinating domestic and international flights, securing Visa/Passports as needed, booking lodging and limo service, and creating comprehensive travel itineraries.

●Prepared and participated in Town Hall meetings and other activities that affected process improvement, and improved company culture and morale.

●Leveraged vendor relationships and contracts, reducing expenses by 15%.

World Kitchen, LLC, Rosemont, IL

HR & Finance Executive Administrative Assistant, January 2014 – October 2016

●Provided administrative support to the CFO and CHRO and their teams.

●Managed banking operations, processed wire transfers.

●Administered staff LMS and scheduled training, increasing participation with incentives.

●Planned and coordinated corporate events, BOD dinners, holiday parties and more.

●Administered wellness program.

●Administered corporate gift program.

●Prepared highly confidential reports, documents and Board of Director materials.

●Coordinated detailed domestic and international travel arrangements as well as submitting expense reports and reconciling American Express bills via Concur.

●Managed vendor relationships and contracts, negotiating favorable terms and pricing agreements.

ITW, Glenview, IL

Tax and Treasury Coordinator, November 2012 – January 2014

●Contact and coordinator for worldwide finance/tax personnel for Transaction Project Planning Approval Process.

●Responsible for on-boarding, orientation and organizing events for intern program.

●Initiated all FX wire transfers for payment of invoices.

●Supported Finance/Tax activities including maintenance of internal departmental websites and organization of department files.

Combined Insurance, Glenview, IL

Divisional Sales Administrator, April 2011 – November 2012

●Responsible for training initiatives, inspection of results and procedures impacting premium and policyholder growth, and ensured all financial transactions including accounts payable and bonus payments are handled in compliance with company business and ethical standards.

●Ensured activities of Division were aligned with company standards/requirements for quality business, legal requirements, and general operating standards.

●Expense management (forecasting/planning/managing/monitoring/monthly reconciliation).

●Ensured all compliance issues for Division were communicated and handled in line with company standards, guidelines and timelines.

●Assisted the Divisional Manager with tracking and completing the annual performance review process.

●Processed paperwork required for HR and IT as necessary (promotions, demotions, new hires, terms).

Culligan International, Rosemont, IL

Executive Assistant Travel Administrator, 2007 – 2011

●Conducted search, evaluation and recommendation of corporate travel management provider and steered the implementation.

●Managed the Corporate Travel Program and increased online booking adoption via Concur by maintaining all usage files and running reports reducing booking fees by $15k annually and over $50k in airline fares.

●Responsible for planning, organizing and coordinating company events and conferences.

●Negotiated rates and contracts with outside vendors – sourcing hotels, energy, air, car, supplies and etc.

International Capital Investment Company, CTCA, Schaumburg, IL

Executive Investment Assistant, 2006 – 2007

●Assisted CIO and COO with gaining access to closed funds by developing relationships with fund managers.

●Prepared quarterly investment summaries for board of directors meetings.

●Reviewed and posted investment results on investment database, Backstop.

Complete Mortgage Corp., Mt. Prospect, IL

Office Administrator, 2005 – 2006

●Managed two loan processors and three outside loan originators.

●Leveraged and negotiated vendor fees, reducing costs by 30%.

●Proactively recruited new business through realtor outreach programs.

●Consulted with mortgage applicants on appropriate loan products.

●Pre-approved applicants based on creditworthiness and other personal financial information.

●Accurately completed and reviewed loan applications and recommended appropriate interest rates with point combinations.

●Communicated loan commitment to clients, locked interest rates and delivered all necessary information and documentation to the underwriting department.

●Selected lenders to support business operations and growth.

●Aligned with approved brokers to maintain successful loan package presentations and fulfillment.

Fortune Brands Inc., Lincolnshire, IL

Treasury Analyst and Finance Executive Administrative Assistant, 1999 – 2005

●Partnered with peers to analyze and select a premium vendor for credit research. Retained one vendor versus multiple vendors to leverage fees and obtain a higher standard of services.

●Developed wire discrepancy policies in concert with Morgan Stanley to improve performance versus internal audit requirements which supported accounting practices.

●Prepared all analysis and supporting documentation for departmental budget of $1M annually.

●Organized the Trust Investments filing system including areas such as; investment management contracts, investment transactions, investment holdings, correspondence, potential investment management firms, and investment management fees.

●Processed and confirmed the quarterly investment management fees for both defined benefit master trusts and defined contribution separate accounts.

Executive Assistant – Corporate Finance

CoVest Banc, Arlington Heights, IL

Loan Administration Officer,1994 - 1999

●Evaluated and selected loans for investor transactions to increase cash flow and generate fee income.

●Administered the servicing of sold loan portfolios and ensured new loans were compliant with secondary market requirements.

●Disbursed funds and extensions of new loans. Prepared loan documents, escrow analysis notices and periodic reports.

●Managed software for all lending applications and customized programs to support bank-wide product lines.

●Awarded “best in class” by Freddie Mac and Fannie Mae investment auditors for portfolio integrity.

St Paul Federal Bank, Chicago, IL

Branch Supervisor,1990 - 1994

●Developed and managed the sales team by recruiting, training, coaching, and employee recognition.

●Operated a teller drawer as back-up to provide exceptional customer service.

●Coached team members to deliver sales objectives in loan and annuity origination.

●Originated loans and expanded the client deposit base.

●Awarded the Best Sales Branch for the Quarter from the Regional Director for outstanding achievement in Sales.

Education

Bachelor of Professional Studies Organizational Leadership, Roosevelt University, Chicago, IL May 2019

Awards & Recognition

Emmet J Culligan Award, recognizing outstanding effort, Culligan, 2010

Waterfall Award, recognizing teamwork, Culligan 2009 Q2, Q3, Q4, 2010 Q1, Q2, Q3, Q4, 2011 Q1

Additional Skills

Concur Travel. Concur Expense. Microsoft Word. Microsoft Excel. Microsoft Outlook Calendaring. Nielsen. Numerator. SupplierNet. Microsoft PowerPoint. Negotiations. Conflict Resolution. Change Management. Continuous Improvement. Meeting Facilitation. Written and Verbal Communication. Event Planning. ADP Workforce Now. CompuTime. uAttend. Gusto. LMS. SAP. Success Factors. Adobe. Backstop. Google Docs. Survey Monkey. Zoom. Skype. GoToMeeting. WebEx. SharePoint. Indeed. Lotus Notes. Ultipro/UKG. Payroll Processing. Benefits Administration. Audits. Reconciliations.

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