Project Management Service Delivery

Jason Sanders

**** ****** *****, ***** ****, TX *8613

512-***-**** *************@*****.***

Summary of Qualifications

Dynamic operations leader with over 15 years of experience driving process improvements, managing cross-functional teams, and optimizing performance in diverse industries. Proven ability to streamline operations, boost revenue, and enhance customer satisfaction. Expertise in project management, team leadership, and strategic planning, with a strong focus on delivering measurable results.

Professional Experience

CEO / Director of Operations

TNT Transformations – Central Texas

January 2019 – June 2024

• Led remodeling and general contracting projects for residential homes, managing budgets, timelines, and client relationships.

• Increased operational efficiency by implementing streamlined workflows and vendor management systems.

• Negotiated contracts with clients and subcontractors, leading to a 20% increase in profit margins.

Service Delivery Operations Senior Analyst / Tier 2 Supervisor

Accenture – Austin, TX

September 2021 – July 2022

• Supervised two teams of 30 agents, overseeing call volume, quality control, and process improvements.

• Coached and mentored team members, achieving a 95% satisfaction rate among associates.

• Led workflow management and reporting, enhancing overall service delivery performance by 15%.

• Spearheaded process improvement initiatives, reducing escalations by 10%.

Enrollment Broker Team Lead

Texas Department of Health and Human Services – Austin, TX

July 2020 – May 2021

• Managed client enrollment and eligibility for Texas Health and Social Services programs, providing guidance on healthcare and dental plans.

• Developed community outreach strategies, conducting 70% of activities through fieldwork and presentations.

• Established key relationships with local agencies and community groups, increasing enrollment rates by 12%.

Director of Operations / Accounting Controller

David McDavid Acura of Austin – Austin, TX

August 2009 – January 2019

• Oversaw daily operations across sales, service, parts, and HR departments for one of the highest-grossing dealerships in the region.

• Managed accounting operations, adhering to Sarbanes-Oxley regulations and corporate compliance.

• Led community engagement initiatives such as Toys for Tots, Habitat for Humanity, and Operation Kid Safe.

Service Director

David McDavid Acura of Austin – Austin, TX

October 2017 – May 2018

• Achieved record-breaking monthly sales and service department performance by leading a team of service advisors and technicians.

• Increased customer retention and satisfaction, maintaining the highest Customer Service Index (CSI) scores.

Managing Account Executive – South Central Region

Microsoft

June 2004 – January 2007

• Managed major client accounts, driving new business development and ensuring customer retention for Microsoft’s software solutions.

Education

Bachelor of Business Administration (BBA) – Marketing/Marketing Management

Texas Christian University, 1998

Skills

• Leadership & Team Management

• Process Improvement & Workflow Optimization

• Client Relations & Account Management

• Project Management & Strategic Planning

• Financial Operations & Compliance

• Sales & Business Development

Certifications & Honors

Acura EXCELL Certification – Honda of America Mfg., Inc.

Acura Precision Team Award – 2016 & 2015 (Achieving sales, service, and CSI goals)

References

Available upon request

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