Customer Service Inside Sales Management
Resume:
Dominique D. Vega
**** ******* ****, **** ****, TX 77536
**************@*****.***
High Points/ Skills:
Accounting Sales & Commercialization MS Office- Excel and Word Logistics Customer Escalation and Resolutions SAP Super-user Scheduling Continuous Process Improvement Oracle & JDE User Material Maintenance DOT/ IATA Management Escalation & Approval Experience:
June 2022- June 2024 Third Coast Houston, TX
Inside Sales/ Customer Service Specialist – In addition to previous responsibilities:
Coordinate transportation of materials into and out of the plant, including rail, tankers, samples, and packaged goods for finished goods and raw materials
Collaborate with internal departments, sales, and customers on high risk accounts to identify pain points, corrections, establish new procedures, and create desk-flow to correct account needs and train long-term inside sales team member for account maintenance and success, including digitizing documents and tools for fluidity.
Process orders, create documents, and work instructions for production and shipments
Liaise with exporters, freight carriers, customers, and TC departments to plan inbound material needs, production, and shipments for domestic and international needs
Pull and Push orders and postings in customer SAP systems in alignment with each third-party’s standard company procedures
Work with F&A, Sales, and management for monthly timely invoicing and resolution of issues for payment
Create work instructions and meet with other departments as needed for process improvement and development June 2016- June 2022 Halliburton/ Multi-Chem Houston, TX Sr. Customer Service & Logistics Specialist – In addition to previous responsibilities:
Facilitate the onboarding of new external customer accounts for the Manufacturing division of Multi-Chem within Halliburton to develop and scale production for commercialization
Provide training and support to department for OTC responsibilities and streamlining
Handle escalations, investigations, and provide direction related to customer concerns and sensitive communications to best align Halliburton’s image
Technical support and super-user for customer-owned SAP systems when access limitations and manpower issues prevent actioning of contractual obligations
Work with F&A, Sales, and Procurement for monthly accruals, past-due invoice issues, and costing concerns
Advise and consult with other department leaders as requested and opportune for continuous process improvement
Customer Service & Logistics Specialist- In addition to previous responsibilities:
Lead the team that manages customer orders with a $1-2M revenue/ month and a volume of 1M+ lbs. /mo.
Develop and maintain critical supplier/carrier/customer relationships to secure capacity in a dynamic fluid market
Responsible for the reconciliation of customer-owned inventory
Maintain continuity and service quality by reporting and posting production, QC data, and material movements for key accounts
Drive commercialization of new products between customer and internal departments while working to define cost and pricing for mutually beneficial implementation or rework. Customer Service Specialist/ Inside Sales Representative (Athlon Solutions)
Lead customer-facing interactions and build relationships for account success
Coordinate inbound deliveries of raw materials to support planned production, adhere to capacity limitations, and meet availability requirements
Liaise between customers, carriers, and production site for the fulfillment and delivery of order demands and forecasting
Report directly to the VP of Sales for global contract manufacturing and tolling to develop and grow new business and products.
September 2008- December 2019 Boy Scouts of America Houston, TX District Membership Chair/ Committee Chairman/ Multiple Leadership Positions
Work with other Packs, Troops, Crews, & Ships to create strong units within the district by building membership, training unit leaders, and working with community organizations and schools
Report to council and serve the district committee as a Key 6 member of one of the strongest districts
(4 Public ISD’s) in the largest council (16 counties/ Nearly 50K youth) in the Boy Scouts of America
Supervise and maintain function of BSA program for Cub Scouts 1st – 5th grade
Recruit, train, and assist pack leaders. Cover open positions within pack as needed
Work with Cubmaster, committee, chartered organization, school and parents to create a strong organization that upholds the BSA/ chartered organization’s guidelines, and ideals
Ensure the advancement of Boy Scouts, involvement of parents, and leadership development of adults and youth August 2005- June 2010 LSI Graphic Solutions Plus Houston, TX Project Manager
Supervise team of 8 reps for completion of projects and timeline management while maintaining updates to COO, Sales, and managing my account responsibilities
Manage product/catalogue development, inventory, turn-key projects, and account needs independently and with team assistance based on customer/ project needs
Work with international and US customers, designers, engineers, web developers, vendors, team assistants, manufacturing personnel, and installers to take needs from ideas to complete marketable and functional product
Led rebranding project from Citgo to 7-Eleven for 2001 sites in one year through surveyors, reverse-engineering coordination, off-site storage and logistics, and installation completion auditing December 2003- September 2005 Christian Tabernacle Houston, TX Writer/ Researcher/ Admin
Write various informational items for women’s group and prayer ministry including the design and information for bulletin boards to communicate to parishioners.
Write grant requests.
Back-up office manager to cover administrative needs. Conduct research to help promote, start, and build current/ future ministries.
Coordinate between church members and various ministries to meet needs and plan events January 2002- January 2006 Staffing Solutions/ Resource MFG Houston, TX Staffing Supervisor
Screen potential future employees through the application process, interview, and drug tests
Coordinate between applicants/ employees and clients to fill open job opportunities and troubleshoot performance and development opportunities
Skill-market new employees to current client companies
Support office administratively by handling payroll needs, presentations, incoming calls, and paper-flow
Prepare customer visit packages and promotional materials for marketing team in provision of new accounts and account maintenance
References: (Contact Information Available Upon Request) Thiago Moreno - Field Operations Excellence Leader Joel Weber – Supply Chain Management Readiness Manager Larry Ito – Global Commercial Director
Catherine Third- BASF Supply Chain Production Planner Mark Haydanek – Dow Sr. Manager Global Purchasing
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