Disaster Recovery It Infrastructure

Alexander J. Gonzalez CISO, CISM

**** ********* ***** **** ********, NJ 07727

Email: **********@*****.*** 201-***-****

Professional Summary

Accomplished IT leader with extensive experience in driving organizational success through strategic technology integration, process innovation, and operational excellence. Proven ability to lead and develop high-performance teams while managing large-scale IT infrastructure and operations across diverse environments. Expertise in cloud migration, disaster recovery, IT service management, and vendor relations. Adept at fostering cross-department collaboration to enhance business outcomes, optimize resource utilization, and improve employee morale.

Core Competencies

Leadership & Team Development: Building and mentoring high-performance IT teams, fostering a collaborative culture.

Cloud & Infrastructure Management: Cloud migrations, disaster recovery, capacity planning, and data center management.

Process Optimization: Developing and implementing SOPs, change management, and operational strategies.

Vendor & Stakeholder Management: Leading relationships with vendors, service providers, and internal stakeholders.

Security & Compliance: Managing SOC2, ISO-27001, PCI, SOX compliance, and cybersecurity audits.

Budgeting & Financial Oversight: Managing multi-million-dollar IT budgets and aligning corporate objectives.

Site Reliability Engineering (SRE): Implementing proactive operational strategies for system uptime and service reliability.

New Jersey Resources

Disaster Recovery Manager 2023 - Present

Developed, implemented, and maintained comprehensive disaster recovery (DR) and business continuity plans to ensure minimal downtime and data loss during disruptive events.

Led risk assessments, vulnerability analyses, and business impact assessments to identify critical systems and prioritize recovery efforts.

Coordinated cross-functional teams to design, test, and execute recovery strategies for IT infrastructure, applications, and business processes.

Conducted regular DR drills and tabletop exercises, ensuring teams were trained and prepared for various disaster scenarios.

Collaborated with senior leadership to align disaster recovery plans with overall business objectives and regulatory compliance requirements.

Managed external vendors and service providers to ensure timely recovery of third-party systems and services.

Oversaw the development and maintenance of backup and restoration procedures to ensure data integrity and availability.

Evaluated and integrated new technologies and tools to enhance disaster recovery capabilities and improve recovery times.

Generated detailed reports and post-event analyses to identify areas for improvement and ensure continuous DR plan optimization.

Managed incident response coordination during actual disaster events, ensuring rapid restoration of critical systems with minimal impact on operations.

SubCom, LLC Director, IT Infrastructure & Support Operations 2018 – 2023

Oversaw global IT operations, including network infrastructure, IT operations, and the Global Service Desk.

Established policies for disaster recovery, change management, and capacity planning, ensuring seamless operational continuity.

Led vendor management, ensuring high-level service delivery through managed services providers (MSPs).

Emphasized proactive operational strategies, fostering a Site Reliability Engineering (SRE) approach to improve service availability.

Managed departmental budgets, aligned with business goals, ensuring cost-effective operations.

Supported career development initiatives for infrastructure and operations teams, enhancing employee satisfaction and retention.

Dodge Data & Analytics Sr. Director, Technology Operations 2016 – 2018

Spearheaded the adoption and management of AWS cloud-hosted infrastructure and technology services.

Implemented departmental processes, including 24x7 monitoring, alarming, and disaster recovery, optimizing service operations.

Managed vendor relationships for OSS/BSS services and led the development of key performance indicators (KPIs) to drive operational improvements.

Delivered high-quality support services by automating procedures and optimizing workflows.

Led the development and implementation of cross-department support services, enhancing operational efficiency.

iCIMS Director, Production IT Hosting (SaaS Environment) 2011 – 2018

Managed SaaS infrastructure and operations, driving improvements in scalability, security, and reliability.

Led the upgrade of IT infrastructure technologies to enhance operational efficiency and security, achieving ISO-27001 certification.

Implemented KPIs and proactive operations strategies, fostering a culture of reliability and uptime.

Managed budgets for IT operations, ensuring compliance with financial goals and corporate objectives.

Led the management of multiple domestic and international MSPs, ensuring high-quality service delivery.

Carrier Ethernet Neutral Exchange (CENX, Inc.) Sr. Director, IT Operations 2006 – 2011

Directed the operations of a 24x7 global network operations center (GNOC), ensuring high system uptime and operational performance.

Managed multiple data center builds, both domestic and international, optimizing network performance and redundancy.

Developed KPIs and executive-level reporting to track operational efficiency and performance metrics.

Education & Certifications

United States Navy Veteran – 10 Years Active Duty – Honorable Discharge

National University – Computer Science

Certifications: ISSO/ISSM Certified, Active Security Clearance

Affiliations: Member, Communications Managers Association, COMNET

Technical Skills

IT Operations Leadership, Management and Mentoring of technical resources. Tools: MS Office Suite, Visio, OnSpring, Remedy, BMC TrueSight, Zenoss, Nagios, Netcool, HP OpenView, Concur, SLA Management

Network Technologies: Wireless, SOC2, PCI, SOX Compliance, ISO-27001, SSAE16

Cloud & Virtualization: AWS, SaaS, Cloud Solutions, Capacity Management

Security & Compliance: SOC2 Audits, Customer Security Audits, ITIL, PCI, SOX Compliance

Project Management: Budgeting, Change Management, ITIL, Agile Methodologies

Contact this candidate