Customer Service Team Lead
Resume:
Tiffany Mundy
Fishers, IN *****
*******@*****.***
Professional Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high- quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets.
History of successfully developing and managing strong teams through proactive training and issue management.
Work Experience
DSP (Direct Support Professional)
Aces Essential Services-Indianapolis, IN
May 2024 to Present
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation Account Compliance Manager
City Wide Facility Solutions-Indianapolis, IN
April 2024 to Present
• Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved
• Reward and recognize employees
• Identify and engage top talent and develop team members to their fullest potential within the organization
• Plan and lead team management meetings
• Ensure safety and sanitation standards in all operations. Team Lead
SSC Services for Education-Westfield, IN
July 2023 to Present
• Supervising team members
• Cleaning all areas scheduled
• Event setup and take down
• Dust mop/ scrub floors
Overnight Stock Associate
Walmart-Carmel, IN
September 2022 to Present
Restocking shelves with products
Customer service
DoorDash Delivery Driver
DoorDash-Fishers, IN
August 2022 to Present
Delivered food orders to customers
Customer service
Team Lead
COMPASS GROUP USA-Carmel, IN
November 2019 to Present
Schedule & supervised colleagues for first shift
Collaborated with management team to implement new work procedures or policies. Answer phone request and meet their proper needs.
Delegated daily tasks to team members to optimize group productivity. Independent Contractor (professional Cleaner)
TOP PRO CLEANING SERVICES LLC-Noblesville, IN
July 2016 to Present
Created a clientele within Hamilton County area
Organized and scheduled appointments for my clients Maintained excellent quality work within my client's homes Provided great customer service and satisfaction.
Patient Care
IU SAXONY HEALTH-Fishers, IN
November 2015 to June 2016
Routinely cleaned patient rooms, waiting areas and public restrooms Consistently organized patient rooms by making beds, emptying trash and cleaning floors Maintained keeping hallways and stairs sanitized within the department Communicated with patients if needed
Contractor Housekeeper
YOU LLC-Cicero, IN
July 2013 to November 2015
Detailed clean, general clean and deep clean all areas within each house Disinfected all bedrooms/bathrooms, dusted furniture/wall pictures and vacuumed/cleaned floors Sanitized all appliances thoroughly in each kitchen/washed dishes if needed Executive Housekeeper
INDIANAPOLIS COLTS-Carmel, IN
May 2015 to July 2015
Worked in a team to maintain cleanliness throughout two of his mansions Cleaned kitchens, bedrooms, restrooms, stairs, floors and windows Laundered his clothes and his relatives' clothes on a daily basis Participated in special events as an Event Clean-up staff Education
HIGH SCHOOL DIPLOMA
North Central High School - Indianapolis, IN
May 1994
Skills
• Leadership skills Adaptability/ Flexibility
Detailed Oriented Issue resolution
Excellent Customer Service Workplace safety
• Driving
• Caregiving
• Customer service
• Driving
• Supervising experience
• Leadership
• Meal preparation
• Cash handling
• Retail sales
• Team management
• Cleaning
• Custodial experience
• English
• Cash register
• Janitorial experience
• Sanitation
• Floor care
• Commercial cleaning
• Communication skills
• Computer skills
• Organizational Skills
• Continuous improvement
• Management
• Baking
Certifications and Licenses
Tiffany Mundy
August 2020 to December 2026
Tiffany Mundy
August 2020 to December 2026
Driver's License
August 2020 to December 2026
First Aid Certification
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