Customer Service Client Support

CLIENT SUPPORT

Julius Calhoun Bellwood, IL ***** ***************@*****.*** 312-***-****

Skills:

Promptly respond to customers via phone, email, chat.

Provide accurate information regarding products and services.

Assisting customers with order processing and account management.

Conducting inbound/outbound calls to follow up on customer inquiries and concerns.

Maintaining detailed records of customer interactions through daily entry.

Passions:

Device hardware/software installation and configuration: Windows, mac OS, Android

Troubleshooting, Active Directory, TeamViewer, SaaS

ONLINE EXCHANGE MANGER - WILLOWSUNITED JAN 2025 -

Remotely accept, process and submit 50+ cryptocurrency orders to finance dept for final approval.

Produce reports via Excel to match accepted and declined orders daily.

OPERATIONS MANAGER - 1440 Event Design May 2023 – Oct 2024

Managed the logistics of themed corporate events and fundraisers; coordinating a team of 8 to 12 staff within Illinois area.

Key Accomplishment:

•Promoted within 2 months by taking the lead and multitasking on various projects; reducing a 6 man job to 2; ensuring an on-time delivery and retrieval of equipment.

•Gained the trust of management to oversee three warehouse locations in the Lombard, Westmont, and Lisle area.

•Met and exceeded venue contacts and corporate sponsors expectations by listening and focusing on the details, making quick adjustments, and providing solutions under tight deadlines.

(NOTABLE VENUES: Millennium Park "Chef's Gourmet, Union Station "Great Gatsby" (Chicago and Kansas City), Museum of Science and Industry, Theater on the Lake, Ritz-Carlton, Drake, Hilton, Miche Fest, Untitled nightclub, Lexus dealers, etc.)

STOREROOM CLERK/LEAD MANAGER ASSISTANT - Gate Gourmet Air Line Catering MAY 2022 MAY 2023

Monitor and optimize the “Dry Goods” food room to efficiently display and distribute good to various departments; rotating and discarding expired good while utilizing WMS to keep corporate buyer aware of goods on hand.

Key Accomplishments:

•Our department retained American Airlines (and others) contracts because we began to start passing monthly audits. Listening to management, collaborating with QA managers, and I took the initiative and responsibility to keep the dept and company in good standing with the clients.

•June of 2022 Employee of the Month; Unofficially, department manager and favorite employee among other departments.

DEALER ACCOUNT MANAGER - ADESA Auto Auction/AFC AUG 2021 MAY 2022

Maintained dealer loan accounts by on boarding, updating credit standing, verifying and tracking inventory, storing and distributing documents between auctions and banks to dealer personnel.

Key Accomplishments:

•Stepped up, transitioned, and kept the branch location running smoothly during COVID when the office was down from a skeleton crew of 8 to 2 employees; multitasking in various roles to keep dealer accounts current and in good standing.

•Consistently met my daily goals by planning and prioritizing the task of making 50 to 75 calls to banks, auctions, dealers; manning the call center by collaborating with AFC branch locations; while receiving, filing, and disputing dealer titles through UPS and FedEx deliveries.

•Built a report with dealers as their “Go-to” guy for providing solutions to missing documents, software on boarding and troubleshooting, audit updates, payment discrepancies, etc.

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