Customer Service Data Entry

ER

EVA RADECKA

*********@*****.*** 708-***-**** Palos Heights, IL 60463 WWW: Bold Profile

Experienced and organized professional in a high call volume environment who brings top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism, to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Dedicated, adaptable, and possessing a strong work ethic, along with effective communication skills. Customer service

Problem resolution

Payment processing

Upselling techniques

Call center operations

Technical support

Effective communication

Stress management

Detail orientation

Microsoft office

Professional demeanor

Advanced PC Skills

Discover Chicago, IL

Customer Care Representative

03/2024 - 01/2025

Maintained high satisfaction score by consistently resolving first-call issues.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Collected payments, and arranged for billing. Updated customer information.

Coordinated with various company teams to offer and implement successful solutions to customer problems.

Delivered customer support to high call load each shift. Resolved customer complaints promptly and professionally. Ensured compliance with data protection regulations when handling customer information.

Utilized problem-solving techniques using several computerized systems. DISH Chicago, IL

Customer Service Representative

01/2022 - 01/2023

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Identified opportunities for upselling additional products or services based on customer needs.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Collected deposits or payments and arranged for billing. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Recognized by management for providing exceptional customer service. Utilized various software and tools to streamline processes and optimize performance.

Summary

Skills

Experience

Conducted testing of software and systems to ensure quality and reliability.

Adjusted bills and refunded money to resolve customers' service or billing complaints.

PWA Downers Grove, IL

Administrative Assistant

01/2020 - 02/2021

Greeted visitors and provided general information about the company. Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution. Developed and maintained filing systems for confidential documents and records.

Scheduled appointments between clients and customers and internal staff members.

Entered data into spreadsheets using Microsoft Excel or other similar programs.

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Hanex Burr Ridge, IL

Administrative Manager

02/2018 - 04/2019

Evaluated and implemented new systems and procedures to maintain regulatory compliance.

Monitored department budgets by tracking expenses against allocated funds.

Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.

Identified and solved problems to enhance management and business direction.

Established work procedures or schedules to organize daily work of administrative staff.

Oversaw CRM updates and backups, report generation, and troubleshooting requisition.

Monitored office inventory to maintain supply levels. Managed busy calendar for executive team, planning and preparing meetings and communications.

Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.

Tracked and analyzed expenditures to deliver budgets and financial reports.

Developed and implemented administrative procedures to maximize efficiency.

Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.

Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings. Utilized various software and tools to streamline processes and optimize performance.

Brigham Oak Forest, IL

Administrative Office Manager

09/2012 - 01/2015

Maintained comprehensive records of business transactions and office activities for audit purposes.

Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.

Handled incoming calls, emails, and other correspondence from clients and vendors.

Liaised with leadership to oversee and execute financial, budget and contractual matters.

Analyzed financial statements to identify discrepancies or areas of improvement.

Managed busy calendar for executive team, planning and preparing meetings and communications.

Handled confidential information with discretion and integrity. Established procedures for record keeping, data entry, and information management.

Planned and controlled budgets for contracts, equipment and supplies. Managed travel arrangements for employees attending conferences or business trips.

Implemented essential property management software allowing for records management and tracking.

Moraine Valley Community College Palos Hills, IL CNA Certificate in Healthcare

Excersizing

Walking

Yoga

Music

English:

Full Professional

Polish:

Full Professional

Received High Acheivement Award 5 times

References available upon request.

Education and Training

Activities and Honors

Languages

Accomplishments

References

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