ERICA
KING
Administrative Clerk
**********@*******.***
Long Beach, CA
PROFFESSIONAL SUMMARY
Dynamic professional with experience at
Starbucks and a proven record in client
interactions and effective organization.
Adept at managing accounts payable and
enhancing customer satisfaction through
exceptional communication skills.
Recognized for fostering a welcoming
atmosphere and training team members
to achieve high performance in fast
paced environment.
SKILLS
• Proficient in Client Interactions
• Data Entry Expert
• Telephone Communication
• Accounts Payable Processing
• Effective Organization
• Familiar with Word and Excel
WORK EXPERIENCE
Customer Service Lead/Barista, Starbucks
Nov 2019 – Jun 2023
• Promote a welcoming atmosphere by
greeting customers with a friendly
demeanor and promptly addressing their
needs.
• Trained new team members with positive
reinforcement and respect.
• Oversaw high stress situations
effectively, keeping professionalism
under pressure while resolving disputes
or conflicts.
Administration/AP File Clerk, APPLEONE
Apr 2018 – Sep 2019
• Provided clerical support for the
company employees, run standard office
equipment, distribute and process
outgoing mail, resulting in increased
productivity and a well-organized work
environment.
• Managed sensitive information discreetly
while performing administrative duties
such as filing paperwork, phones, setting
up new vendor files, imputing data and
processing accounts payable for
payment.
• Facilitated smoothly by weekly
procedures by completing all required
tasks accurately, preparing checks for
signature and review before mailing.
Front Desk Medical Receptionist, LabCorp
Aug 2015 – Jul 2017
• Provided administrative support to
medical staff, aiding with various clerical
tasks as needed.
• Increased accuracy in data entry tasks
by regularly updating patient
demographics and insurance
information.
• Answered telephone calls to offer office
information, answer questions and direct
calls.