Customer Service Quality Assurance, Warranty Manager
Resume:
TERRY KENNEDY
Lagrange, IN *****
******************@***********.***
I am a dedicated professional with demonstrated strengths in customer service, time management, and have achieved multiple certifications. I troubleshoot problems, building successful solutions. I am an excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I can handle all management needs, including budgets, schedules, and projects. I am always looking for ways to improve operations, increase team success, and resolve 100% of problems tactfully, keeping all involved, especially customers, satisfied. Work Experience
Warranty Specialist
Winnebago Industries, Inc. - Elkhart, IN
October 2021 to Present
Head Custodian
Lakeland School Corp - Lagrange, IN
April 2023 to September 2023
Manage custodial crew and assign duties.
Order cleaning supplies and manage inventory.
Clean and maintain school building.
Perform maintenance for air and water systems.
Warranty Manager
Forest River - Lagrange, IN
August 2012 to October 2021
Evaluated and kept all paperwork current and compliant with internal standards and legal requirements. Coordinated and managed daily workloads by organizing effective schedules and delegating tasks. Spearhead effective decision-making with detailed reports on daily operations. Prioritized and updated office files daily and kept records organized. Completed accurate work tasks by carefully reviewing every order. Approached and solved warranty issues with initiative and sound judgments. Formulated and negotiated warranty payments with dealers, vendors, and mobile technicians. Education
Associate of Science in Counseling
Ivy Tech Community College - Elkhart, IN, US
May 2024
Skills
• Schedule management
Microsoft Word/Excel Computer
Recordkeeping
Planning
Critical thinking
Quality assurance
Dealer relations
Task prioritization
Written communication
Customer service
Shipping/Receiving
• Customer service
• Conflict management
• Purchasing
• Schedule management
• Quality assurance
• Cleaning
• Inventory control
• Crew management
• Leadership
• Supervising experience
• Negotiation
• Communication skills
• Microsoft Excel
• Office experience
• Quality control
• Computer skills
• Microsoft Outlook
• Phone etiquette
• Data entry
• Time management
• Software troubleshooting
• Writing skills
• Organizational skills
Certifications and Licenses
Micro-module-Social Engineering
2022 Common Threats
Micro-module-Email Spoofing
Creating Strong Passwords-Security Awareness Training Understanding Link Rewrites
2022 Kevin Mitnick Security Awareness Training
Conflict Resolution Skills in Customer Service
June 2021 to March 2028
Driver's License
June 2021 to March 2028
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