Customer Service Office Assistant
Resume:
Malena Palumbo.
Frankfort, NY *****.
*****************@*****.***.
Customer Service, Food service, Business Administration/Management.
Willing to relocate to: Frankfort, NY - Utica, NY – New Hartford, NY
Authorized to work in the U.S for any employer
I am a Highly reliable & an Enthusiastic individual who’s driven by service work, and people.
I have Business Administration/Management skills, and Early childhood education skills.
With experience in: •Word •Excel •Outlook software.
Employment transferable skills:
Outstanding Customer Service, Cashier lead, Managing drawers/ Stations, Training new staff/employees, Strategic inventory management, Answering phone calls/answering postal mail. Data analyst, Disability classroom, Computer skills, Phone etiquette, Customer problem solving. Product control.
Education:
Frankfort-Schuyler central high school 2012-2015
Business Administration/Management 2013-2015
BOCES- Madison/Herkimer 2013-2015
MVCC Childhood Education & Human Services
MVCC Via: MohawkValleyCommunityCollege.
College semester:
Aug 2021-May2022
Willow Network: via: Ilion, NY, Early childhood Education ages:0-5. Class 09/2024-12/2024
Care Net: via: Utica, NY, Parenting class ages 0-5. 01/2025-03 / 2025
Work Experience
Crew member.
Dunkin Donuts.
Whitesboro, NY.
September 2024-Aoril 2025.
• Prepare all Beverages and Food products while adhering to Dunkin Donuts standards
•Maintaining sanitized and clean counters at all times
• Washing all Dunkin Donuts dishes, and food-ware products up to Dunkin Donuts Sanitize Codes.
• Taking customers orders with professional courteous demeanor.
• Operating a POS System while taking orders, and collecting payments
• Serving out all products pre-paid by Delivery, In store-Pick up or Eat in.
• Serve customers Baked goods
• Count money in any assigned cash drawers at the end of shift to ensure that the correct amounts are of cash/change is in the drawer.
Dish washer.
Nina’s Pizza.
Utica NY.
August 2024 -November 2024.
• Wash and sanitize all dishes by hand while being conscious of missing any spots.
• Wash and sanitize all Dough pans by hand
• Sweep, and mop Dish room floors
• Clean up all customers silverware, cups, and dishes
• Clean dishes applying all sanitary rules.
Cleaner/Store associate.
Bargain Grocery.
Utica, NY.
July 2022-April 2023.
• Responsible for cleaning and disinfecting all bathrooms, registers, shelves, and shopping areas and floors.
• Assort store goods in appropriate destinations.
• Assist cashing customers out as needed.
• Following all procedures and rules while working at this non profit organization.
• Engage with customers, and giving a friendly and warm inviting smile to all that enter the store.
• Retrieve all carts from the cart corral.
On Call Catering Attendant.
Mvcc/Suny IT Sodexo.
Utica, NY.
October 2016-June 2019.
• Bartend when Open Bar is available for Events.
• Transports all materials to and from the event area, following all health and safety qualifications for food and serving ware
• Set up, decorations when needed. And prepares serving and dining areas to specific directions.
• Prepares food in an attractive and appetizing way according to the caterer’s directions and serves food with a positive and courteous demeanor.
• Serve appetizers to guests.
• Breaks down serving and dining areas.
• Cleans and sanitizes all equipment, utensils, dining ware, serving ware and work areas.
•Restocks clean equipment, utensils and equipment to proper storage areas.
Dinning Attendant, Server/Food service worker.
Sodexo’ inc.
Utica, NY.
Oct 2013-June 2018.
• Clean the table and surrounding areas after the customer has vacated the place, replaces the table linens, utensils and markers to make it ready to receive the next customer.
• Ensure that the food prepared conforms to specifics of the customer orders initiates the procedures to fulfill those orders.
• Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
• Filled entrée lines, snack bar, salad bar, waffle, salad and cereal bar.
• Make customers subs, soups, salads, coffee, espresso drinks, smoothies, and to go containers of customers choice.
• Serve customers Baked goods and assorted bags of candy and chips by selection
Customer Service, Office assistant, Cashier Team Lead.
Toys 'R' Us.
New Hartford.
December 2015 to December 2018.
• Receive payment by cash, check, credit cards, vouchers, or no debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning and end of shifts to ensure that the amounts are correct, and that there is adequate change.
• Basic office administration, including: data analysis,
•Provide extraordinary customer service while supervising cashiers; providing multitasking abilities through employees and customers.
• Answer all phone calls with proper phone etiquette, and procedures within thee company’s policy.
• Maintain clean and orderly checkout areas.
• Fulfil Toys R’Us standards, while training all new employees.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Resolve customer complaint’s, answer customers' questions, and provide information on procedures or policies.
• Provide professional and outstanding customer service in person, on phones, emails, and any mail received for ‘Toys R Us' Oriskany Blvd New Hartford, NY, 13413.
References:
April Latendress (Dunkin’ Donuts Manager)
Paul P (Supervisor at Sodexo via: MVCC)
Personal Reference :
Lauryn McGibney ( Same child/school upbringing)
Contact this candidate