Office Manager Customer Service

Robin Borsari

**********@***.*** KEYPORT, NJ, US +1-732-***-****

WORK HISTORY

Office Manager (Management) at Kaldor Emergency Lights and Special Products October 1991 - December 2021 (30.5 Years)

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Interpret and communicate work procedures and company policies to staff. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Resolve customer complaints or answer customers questions regarding policies and procedures.

Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Develop work schedules according to budgets and workloads. Recruit, interview, and select employees.

Evaluate employees job performance and conformance to regulations and recommend appropriate personnel action.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Arrange for necessary maintenance or repair work.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. Coordinate activities with other supervisory personnel or with other work units or departments. Train or instruct employees in job duties or company policies or arrange for training to be provided.

Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Key Holder

Gym Management Assistant at Shapes for Women

December 2017 - January 2019 (1.5 Years)

EDUCATION

Middletown High School South - High School

Graduated 1987-01-01

General Studies

SKILLS

problem solving, 30 years

communications, 30 years

appointment scheduling, 30 years

schedules maintenance, 30 years

interpersonal skills, 30 years

prioritize numerous tasks, 30 years

manage management system, 30 years

LANGUAGES

English, Business Fluent

ABOUT ME

I have a drivers license

I have management experience: 1 years

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