Customer Service Operations Supervisor

Operations Supervisor

Southwest Airlines

Supervised up to 20 agents, ensuring a safe work environment through meticulous oversight of fuel calculations, baggage weights, and passenger counts. Coordinated with various teams to ensure efficient flight departures and provided exceptional customer service.

Implemented new procedures and technologies to enhance operational efficiency. Dec 1998 - Jan 2008

KEY COMPETENCIES

Leadership

Process improvement

Data-driven strategic planning

Project management

Report writing and presenting

Critical thinking skills

Excellent communication skills

Adaptability

Financial Management

Proactive and self-motivated

Customer focus

Team building and development

Bachelor of Arts

Business Management

Southern New Hampshire University

Successfully managed data collection for

charter renewals every three years.

Ensured compliance with regulatory

requirements and responded to FOIA

requests promptly.

EDUCATION & CERTIFICATIONS ACHIEVEMENTS

August 2023-Present

FOIA Officer

Public Notary

Director of Admissions

UChicago Charter School Network

Managed and organized the application process for grades Pk-12, overseeing admissions to three campuses.

Collaborated closely with CEO, Campus Directors, Operations Managers, and office personnel. Addressed parent concerns and ensured compliance with CPS and ISBE regulations. Presented comprehensive admissions reports bi-monthly to the Governing Board. Managed the lottery process from application processing to acceptance notification. Ensured standard 1500 student enrollment.

Scheduled and attended recruitment fairs, collaborating with operations managers to optimize enrollment numbers year-round.

Gathered crucial data to inform the development of a 5-year strategic plan. Contributed to Charter renewal submissions every 3 years, providing essential enrollment data and compliance reports.

June 2010-Present

Office Manager

UChicago Charter School Network

Supported Operations Managers with administrative tasks and coordinated communication with families regarding fees and schedules.

Led after-school program development, fostering new partnerships to enhance offerings. July 2008- June 2010

Carla 773-***-**** · carlas335@Scott gmail.com·

PROFESSIONAL EXPERIENCE

As an operations manager, I am dedicated to optimizing business operations by effectively managing staff, coordinating daily activities, and ensuring superior customer service. My goal is to foster a positive and productive work environment through clear communication, goal setting, and performance monitoring. OPERATIONS MANAGER

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