Social Media Supply Chain

Darlene Boyd

*** ******** **** * *********, Fl. *3897 561-***-**** ****************@*****.*** LinkedIn: www.linkedin.com/in/darleneboyd-1559655

Professional Summary

Results-driven Customer Relationship Management (CRM) professional with 22 years of experience across IT/Tech, SaaS, Medical, Construction, and Social Media. Adept at building and maintaining strong client relationships, driving customer engagement, and optimizing business operations. Skilled in project coordination, account management, digital strategy, and process improvement. A proactive problem-solver with a keen ability to identify growth opportunities, enhance customer experiences, and implement innovative solutions. Passionate about leveraging expertise to drive business success, foster team collaboration, and deliver exceptional client value. Seeking a dynamic role where leadership, strategy, and customer-centric innovation intersect to propel business growth.

Experience

BUSINESS DEV, SALES & RECRUITING LEGALSHIELD PPSI JULY 2024 – PRESENT

Provide expert guidance to businesses and individuals on legal protection and identity theft prevention through tailored solutions.

Recruit, train, and mentor top-performing professionals to expand organizational reach and deliver exceptional client service.

Develop and execute strategies to drive client acquisition, business growth, and revenue generation.

Collaborate with teams to ensure compliance with legal standards and organizational policies.

Build and maintain strong client relationships, ensuring satisfaction and long-term retention.

Conduct presentations, business reviews, and training sessions to educate clients and teams on legal services and fraud prevention.

Drive awareness and engagement through social media, industry events, and association partnerships.

SOCIAL MEDIA MANAGER DIGITAL PAY DOJO LLC & TOTAL PROTECTION CONSULTING MAY 2024 – PRESENT

Developed & Executed Content Strategies: Designed and implemented social media marketing strategies across YouTube (YT), TikTok (TT), Facebook (FB), Instagram (IG), Pinterest (PIN), and LinkedIn (LI) to engage audiences, increase brand visibility, and drive business growth.

Content Creation & Management: Produced compelling video, graphic, and written content tailored to each platform, ensuring alignment with brand messaging and audience interests.

Community Engagement & Growth: Fostered audience interaction through engaging posts, real-time responses, and strategic collaborations, leading to increased brand loyalty and organic reach.

SEO & Hashtag Optimization: Researched and implemented SEO-friendly descriptions, relevant hashtags, and trending topics to maximize post visibility and engagement across all platforms.

DIRECTOR OF PROCUREMENT / STRATEGIC ACCOUNTS ASSURE GLOBAL DBA WESHIELD MAY 2020 – NOVEMBER 2022

Strategic Vendor & Partner Relationship Management: Led and nurtured key vendor and partner relationships to ensure seamless procurement and distribution of high-volume PPE supplies, including masks, gloves, gowns, and shields.

Procurement Strategy & Optimization: Developed and executed procurement strategies to source high-quality products while optimizing costs, ensuring compliance with industry standards, and maintaining supply chain efficiency.

Strategic Account Development: Managed and expanded relationships with high-value strategic accounts, driving business growth, enhancing client retention, and ensuring long-term partnerships.

Supply Chain & Logistics Coordination: Oversaw the end-to-end supply chain, collaborating with manufacturers, importers, and logistics teams to ensure timely fulfillment and distribution of PPE products across the U.S.

Contract Negotiation & Vendor Management: Negotiated favorable terms with suppliers and partners, securing cost-effective procurement agreements while maintaining quality and reliability.

Cross-Functional Collaboration: Worked closely with sales, operations, and compliance teams to align procurement efforts with business objectives and customer needs.

STRATEGY CONSULTANT – BUSINESS DESIGN & DEVELOPMENT YELLOWHAT TECHNOLOGIES, INC JUNE 2018 – AUGUST 2019

Platform & Strategic Business Model Development: Designed and implemented scalable digital business models to help clients establish and grow their online presence.

Branding & Online Marketing Strategy: Worked closely with clients to develop and execute tailored marketing strategies, enhancing brand visibility across multiple digital channels.

Website Design & Development: Created and optimized professional websites, ensuring seamless user experience, mobile responsiveness, and high conversion potential.

SEO & SEM Optimization: Implemented search engine optimization (SEO) and search engine marketing (SEM) strategies to drive organic traffic, improve rankings, and increase online visibility.

Multi-Channel Digital Marketing: Managed and optimized marketing campaigns across Facebook, LinkedIn, Google, YouTube, and Pinterest, leveraging data-driven insights for maximum reach and engagement.

Content Creation & Thought Leadership: Developed high-quality, engaging content, including over 100 blogs and articles, to establish authority, attract audiences, and support business objectives.

CHANNEL SALES MANAGER / STRATEGIC ACCOUNTS HI3C, A CENTAH COMPANY JUNE 2017 – MAY 2018

Strategic Partner & Channel Development: Established and managed high-value partnerships to drive revenue growth, expand market reach, and enhance brand positioning within key strategic accounts.

Sales Strategy & Execution: Led direct and channel sales initiatives, identifying new business opportunities and developing customized solutions to meet client objectives.

Key Account & Stakeholder Management: Cultivated and maintained strong relationships with key decision-makers, ensuring long-term client satisfaction, retention, and account expansion.

Contract Negotiation & Business Growth: Negotiated and structured channel agreements to maximize value for both partners and the company while driving sustainable growth.

Cross-Functional Collaboration: Worked closely with marketing, operations, and product teams to ensure seamless execution of sales strategies, optimize channel performance, and enhance customer experience.

Market Insights & Performance Optimization: Analyzed market trends, sales performance, and competitive positioning to refine strategies, improve channel engagement, and drive revenue acceleration.

CONSTRUCTION, IT, PROCESS IMPROVEMENT & MARKETING MANAGER PRODIGY CAPITAL, INC. OCTOBER 2014 – MAY 2018

Technology & IT Management: Oversaw computing resources and technical infrastructure across Prodigy Properties, Prodigy Capital, and 4DayClose, ensuring seamless integration of IT solutions to support business operations.

Project Management & Process Improvement: Led technical and operational projects aligned with organizational goals, optimizing development systems, business processes, and IT infrastructure to enhance efficiency. I also managed a team of eight Project Managers.

Strategic Operations & Vendor Management: Supervised vendor teams, ensuring the effective execution of IT and operational strategies while maintaining alignment with business objectives.

Marketing & Brand Management: Developed and managed company collateral, proposals, and marketing initiatives across multiple channels, enhancing brand visibility and market positioning.

Business Development & Market Expansion: Researched and identified new market opportunities, innovative products, and strategic growth initiatives to drive business success.

Capital Project Planning & Presentations: Created and presented capital project proposals to senior executives, providing data-driven insights for investment and expansion decisions.

Cross-Functional Leadership: Worked closely with management teams across IT, operations, and marketing to streamline processes, enhance productivity, and drive organizational growth.

ADMINISTRATIVE ASSISTANT CALVARY CHAPEL, BOCA RATON JULY 2014 – OCTOBER 2014

Inbound & Outbound Communications: Managed high-volume inbound and outbound calls, providing professional support and facilitating seamless communication with clients, vendors, and internal teams.

Appointment Scheduling & Calendar Management: Coordinated and scheduled meetings, appointments, and events, ensuring efficient time management and organization.

Project Coordination & Implementation: Assisted in planning, organizing, and executing projects, ensuring deadlines were met and processes ran smoothly.

Administrative Support: Provided essential administrative assistance, including document preparation, data entry, and correspondence to support daily business operations.

NATIONAL ACCOUNT MANAGER MODERNIZING MEDICINE MAY 2012 – APRIL 2014

Strategic Client Relationship Management: Managed relationships with over 400 medical practices, supporting 1,200–2,000 physicians and medical professionals across the United States, ensuring long-term client satisfaction and retention.

Client Onboarding & EMR Implementation: Led the onboarding and integration of the Mod Med EMR system, providing hands-on guidance and training to streamline adoption and enhance practice efficiency.

Consultative Sales & Business Development: Provided expert recommendations to medical practices, assisting in strategic decision-making related to operations and EMR software, driving revenue growth and business expansion.

Revenue Generation & Market Growth: Identified business opportunities and delivered tailored solutions, achieving $1.2M in sales (2013) and $822,000 year-to-date (2014) through proactive account management and consultative selling.

Contract Negotiation & Vendor Management: Negotiated contracts, statements of work, and addenda with clients and vendors, securing mutually beneficial agreements that reinforced business continuity and long-term success.

Customer Success & Process Optimization: Delivered exceptional client service, identifying challenges and aligning customized solutions to enhance practice workflows, maximize profitability, and improve patient outcomes.

RESELLER/CHANNEL ACCOUNT MANAGER, PROFESSIONAL SERVICES SOLUTIONS ENGINEER, SALES ENGINEER/SYSTEMS AND BUSINESS ANALYST, OEM TECHNICAL ACCOUNT MANAGER 2 NTT VERIO JANUARY 2001 – APRIL 2012

Reseller/Channel Account Manager

Partner & Channel Management: Developed and managed relationships with reseller and channel partners, driving sales and business growth through strategic alliances.

Revenue Growth & Sales Strategy: Identified new business opportunities, optimized partner engagement strategies, and contributed to channel sales growth.

Training & Enablement: Provided partners with product training, sales tools, and marketing resources to enhance their success in selling NTT Verio’s solutions.

Contract Negotiation & Vendor Relations: Negotiated partner agreements and reseller contracts, ensuring mutually beneficial terms and long-term collaboration.

Professional Services Solutions Engineer

Solution Design & Implementation: Designed and delivered tailored professional services solutions for clients, aligning technical capabilities with business objectives.

Pre-Sales & Technical Consultation: Collaborated with sales teams and customers to define requirements and develop technical roadmaps.

Project Implementation, Coordination & Tracking: Led project execution from planning to completion, ensuring timely delivery, resource allocation, and milestone tracking.

Process Optimization & Custom Solutions: Developed workflows and custom integrations to improve efficiency and maximize system performance.

Cross-Functional Collaboration: Worked closely with engineering, sales, and support teams to ensure seamless implementation and customer satisfaction.

Sales Engineer / Systems & Business Analyst

Technical Sales Support: Provided in-depth technical expertise and business analysis to support sales initiatives, helping clients understand the value of NTT Verio’s solutions.

Requirement Gathering & Solution Mapping: Worked with customers to analyze business needs and align solutions with their infrastructure and operational goals.

Proof of Concept & Demonstrations: Delivered live demos and proof-of-concept projects to showcase product capabilities and address client pain points.

Proposal Development & RFP Response: Created technical proposals and responded to RFPs, ensuring alignment with client expectations and business requirements.

Contract Creation & Negotiation: Drafted and negotiated contracts, ensuring clarity, compliance, and alignment with client objectives.

OEM Technical Account Manager II

Enterprise-Level Account Management: Served as a dedicated technical liaison for OEM clients, ensuring optimal use of NTT Verio’s technology and services.

Customer Success & Technical Support: Provided ongoing support, troubleshooting, and solution optimization to enhance customer experience and satisfaction.

Product Integration & Customization: Worked with OEM partners to integrate NTT Verio’s technology into their offerings, ensuring seamless compatibility and performance.

RFP Creation & Contract Negotiation: Led the development of Requests for Proposal (RFPs) and negotiated contracts, ensuring alignment with business and client requirements.

Project Implementation, Tracking, & Execution: Oversaw project execution, monitored progress, managed changes, and ensured successful implementation.

Client Training & Implementation: Conducted training sessions and guided clients through system adoption, ensuring a smooth transition and optimal use of solutions.

Education

CERTIFICATE IN PROJECT MANAGEMENT PROFESSIONAL OCTOBER 2012 FLORIDA ATLANTIC UNIVERSITY

A.S. IN COMPUTER PROGRAMMING/ A.A IN GRAPHIC DESIGN APRIL 1998- 2000 KEISER UNIVERSITY

ADDITIONAL CERTIFICATIONS/ SCRUM THE BASICS TRANSITIONING FROM WATERFALL TO AGILE PROJECT MANAGEMENT VISIO 2021 OPERATIONS MANAGEMENT ALISON

Skills & Abilities

·Saas

·CRM: Salesforce, SugarCRM, HubSpot, Pipedrive

·Excellent interpersonal and communication skills

·Poised under pressure

·Experienced in multiple verticals

·Team oriented

Activities and Interests

Church, theater, environmental conservation, & travel

References

Provided upon request

Contact this candidate