Branch Manager Service Representative

Nigel C. Strawder

Fayetteville NC, *****

***********@*****.***

443-***-****(cell)

PROFESSIONAL EXPERIENCE

IntelliChoice Home Care, Wilmington NC/Fayetteville NC 01/2023-Present

Client Services Representative 1/30/23-6/24, Branch manager 7/2024-11/2024

Client Service Representative:

●Assist with day to day office functions.

●Answer phone calls from both clients and field support staff.

●Create and adjust daily schedules for both clients and field staff.

●Recruit nurses, CNA’s, and DSP’s.

●Conduct interviews, and schedule in-person orientation.

●Complete onboarding tasks, including background checks, and confirmation of licensure.

●Confirming education.

●Confirming staff daily shifts for accurate billing.

●Running billing reports weekly for payroll.

●Collaborating with clinic supervisors, as well as the branch manager to ensure daily operations run effective and efficiently.

Branch Manager:

●In charge of the day to day operations of the branch.

●Collaborating with clinical supervisors to ensure all field staff are HR compliant.

●Work with the marketing director to create targeted advertising to ensure staffing needs/goals.

●Complete in-person recruiting at local universities and colleges in order to increase recruitment.

●Oversee CSR’s and other office staff to ensure all schedules are accurate and completed in a timely manner.

●Ensure all branch staff are up to date with all HR requirements.

●Schedule and conduct weekly branch meetings.

●Oversee hiring and onboarding processes.

●Ensure all state and federal compliances are up to date and complete.

●Ensure all lines of communication between clients, staff (internal and external) are clear and concise.

Johns Hopkins University, Baltimore MD 01/2008- present

Senior Medical Office Coordinator (6/1/14-Present) Johns Hopkins dept of Medicine

September 2020 – present, Sr. Medical Office Coordinator, Johns Hopkins department of Pulmonary Obstructive Lung Disease clinic.

· Coordinate the day-to-day activities of a multi-faceted complex medical practice to ensure a smooth functioning office.

· Serve as a resource to multiple providers and their patients, when appropriate refer patients and providers to other resources.

· Provide administrative support for medical matters on behalf of physicians.

· Professionally and efficiently handle incoming request from patients and ensure that issues are resolved promptly and thoroughly.

· Handling patient needs to include education regarding policies, and document interactions in applicable systems.

· Provide quality service and support in a variety of areas which include scheduling, education, and care coordination.

· Coordinate with providers and nursing to assure prompt and efficient patient care.

Patient Service Coordinator (1/28/08-6/1/14)

· Provide excellent customer service to patients visiting Johns Hopkins Health System

· Coordinate present and future visits for patients seen in the outpatient centers

· Coordinate between Doctors, patients, and other departments to schedule appointments for patients as well as coordinate their testing

· Performing Check- in and Check-out for patients being seen in clinic

· Act as a liaison between patients and insurance companies in order to ensure that patients can be seen for all future appointments as well as any necessary testing.

· Use software specifically designed for Johns Hopkins, (Epic, Application extender, EPR, etc)

Abercrombie & Fitch, Towson, MD 11/2006 – 07/2007

Lead Stock Manager

· Provide excellent customer services in alignment with Company’s strategic operations.

· Managed and trained Impact team members

· Oversaw stockroom functions, including update prep, new item management, shipment and stockroom organization

· Processed shipments and collaborated with other managers in order to ensure a successful stock

· Stocked sales floor

· Ordered items to implement current store merchandise

Abercrombie & Fitch, Towson, MD 07/2005 – 11/2006

Impact Team Member

· Provided and maintained excellence and standards in customer service

· Created store’s weekly updates

· Stocked sales floor

· Organized the stock room

EDUCATION

CCBC Catonsville, MD

Major – History

Minor – English

Solon High School, Solon OH

Chess club, model UN, Model congress

Captain on the chess club, head chair for my committee in model congress

Obtained a high school diploma

QUALIFICATIONS AND SKILLS

· Strong communicator and team leader with a pulse on ever-changing industry trends

· Organized, detail-oriented and proficient multi-tasker

· Ability to effectively prioritize and execute tasks

· Experienced in Microsoft Excel, Word, PowerPoint, Access and Adobe.

· Strong customer service skills

· Trained in Epic, EPR, as well as other medical related software’s

· Strong ability to work with a team to accomplish goals.

· Extensive knowledge of medical terminology.

REFERENCES

Available upon request

Contact this candidate