Customer Service Engagement

Keria Arredondo

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Professional Summary

Energetic and customer-focused professional with 4 years of experience in the nightlife and hospitality industry.

Proven ability to provide exceptional service, manage high-pressure situations, and foster positive guest interactions. Seeking a bottle girl position to leverage skills in customer engagement and contribute to a vibrant atmosphere.

Experience

Bottle Server

Paradise Club

2023-2024

20 Times Square, 701 7th Ave, New York, NY 10036

Bottle Server

The Box

2022-2023

189 Chrystie St, New York, NY 10002

• Provided top-tier bottle service to VIP guests, ensuring a luxurious experience by promptly attending to orders and requests.

• Developed strong relationships with regular customers, enhancing guest satisfaction and loyalty.

• Collaborated with team members to maintain a clean and organized service area, ensuring a welcoming environment.

Waitress

• Delivered excellent customer service in a high-volume environment, managing multiple tables and ensuring timely order delivery.

Skills

• Exceptional customer service and communication skills

• Ability to multitask and thrive in fast-paced environments

• Knowledge of alcohol and beverage service

• Strong interpersonal skills and team collaboration

• Conflict resolution and problem-solving abilities

Education

Graduated 2016 Spring Valley High School

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