Human Resource Resources

Tiffany Clark 312-***-**** · *.*********@*****.***

Summary of Qualifications

I am a highly organized and detail-focused individual with an exceptional track record of accurately handling financial reporting, human resource functions and site management in deadline-oriented environments.

I possess excellent computer skills; proficient with Microsoft Office & QuickBooks and able to learn proprietary systems/ applications quickly and easily.

Skill Proficiencies in Human Resources, Management & Bookkeeping

Recruitment, Training & Staff Development

Teambuilding & Supervision

FMLA, EEO Policies & Procedures

Employment & Labor Relations

Background & Drug Screening

Safety & DOT certifications

Workman’s Comp & Unemployment claims

Office Management

Process Improvement

Report & Document Preparation

Records Management

Spreadsheet & Database Creation

Inventory Management

Meeting & Event Planning

Accounts Payable/Receivable

Bookkeeping & ADP Payroll

Expense Reduction

Financial Statements

Reconciliation

Budget Preparation

Quarterly Reports

Education

Undergraduate Studies in Business Administration

HAROLD WASHINGTON COLLEGE – Chicago, Illinois

Professional Experience

Professional Services / Sat 1 Pro – Chicago, Illinois 2011 – Present

Business Manager 2007 – 2010

Managed; all financial transactions, posting debits and credits, produced financial statements, and recorded all transactions. Generated bank deposits, verified and balanced receipts, created invoices and track overdue accounts. Prepared; management reports and financial summaries using Microsoft Excel. Handled all financial decisions regarding business operations. Managed human resource functions. Inventory control and dispatched work. QC management.

Key Contributions:

Created and implemented custom spreadsheets to streamline accounting processes.

Prepared and delivered to management, under extremely quick turnaround timelines, accurate weekly, monthly, and annual financial statements.

Researched and resolved billing and collections disputes.

Managed and generated payroll, prepared payroll tax forms and company tax returns.

Handled recruitment and hiring process. Employee reviews and grievances. Maintained employee files.

Created scanner barcode program to track inventory.

Aramark / Amtrak Commissary – Chicago, Illinois 2010 – 2011

Office Supervisor / HR

Managed and monitored weekly payroll processing. Maintained; monthly work, vacation schedules and personal time off requests. Maintained; inventory management system. Inventory control. Calendar management. Supervised and provided up training for staff. Managed human resource functions with recruitment, interviewing, hiring, orientation, promotions, transfers, training, FMLA, unemployment insurance claims, workman’s compensation, company benefits program, corrective actions and terminations. Performed; background screenings, reference checks and drug testing. Maintained and audited employee files. Maintained; guidelines in CBA. Implemented; safety procedures and training. Ensured; the enforcement of company policies to stay in compliance with local state and government guidelines. Audited; federal, state and company postings. Maintained; adherence to all safety regulations state, government and company. Managed; certifications for DOT requirements meeting federal requirements. Maintained and recorded weekly records for DOT drivers.

Key Contributions:

Prepared and maintained attendance records and manually processed weekly payroll for over 70 employees.

Effectively ensured that all Wage & Hour processes were followed to ensure timely payroll processing.

Performed employee training and conducted annual performance reviews. Issued discipline action forms.

Improved procedure for handling employee grievances and improved employee relations.

Sourced and recruited for all open positions within the commissary. Developed a strong pipeline of candidates to fill any anticipated vacancies.

Developed a strong staff that supported the company with all financial, payroll, and accounts payable.

Aided in inventory process and improvement by working with commissary management and employees.

Provided immediate oversight of inventory clerks and data entry process and purchasing process.

Managed the ordering process of supplies, revenue and non-revenue items.

Monitored payroll hours, company expenses, and controlled inventory costs.

Complied with Federal Regulations and Company safety policies and practices to promote safety awareness in the Commissary. Implemented processes for monthly safety trainings.

Proven ability to handle confidential information and confidentially engage in difficult conversations.

Cambridge Commercial Facilities Maintenance – Homewood, Illinois 2009 – 2010

Office Manager / HR Assistant

Managed; A/P, A/R, and collections. Prepared and developed management budget reports detailing the company financials. Managed payroll by ADP, generated bank deposits and created invoices. Managed; employee expense reports, accounts and reimbursements. Reviewed applications, scheduled interviews, administered on-boarding and orientation. Performed; background screenings and reference checks. Processed new hire paperwork and maintained employee files. Calendar management, mail handling, answered, screened and routed calls. Prepared and scheduled company presentations, trainings and meetings. Worked with community agencies for recruitment purposes. Inventory control.

Key Contributions:

Created and implemented custom spreadsheets to streamline accounting processes.

Assisted President in budget reconciliation and other forecasting/planning activities.

Prepared and created weekly schedule spreadsheet.

Performed employee file audits.

Designed new employee orientation package, established and facilitated all new employee activities and sessions, which provided continuity in all company policy information presented verbally and in writing.

Assisted in administering a revised employee evaluation program, which allows for improvement on identified problem areas before final evaluation.

Prepared confidential material for grievance and other personnel-related meetings.

Researched programs and certifications for company.

Prepared contracts, proposals and generated sales leads.

Hancock Fabrics Inc. – Chicago, Illinois 2001 – 2007

Manager

Managed; financial transactions and record keeping. Verified and posted transactions to general ledger. Reconciled and balanced accounts. Handled bank deposits and generated monthly invoice statements for customers. Compiled; statistical reports for upper management. Prepared; weekly and quarterly assessment reports for budget reconciliation. Analyzed financial data to increase revenues and control cost to achieve sales and profit goals. Communicated with customers to address inquiries and resolve issues. Managed and prepared payroll. Managed; human resources functions which included recruitment, hiring, training, scheduling, evaluations, discipline and termination of employees. Successfully managed 30+ employees. Implemented service award programs. Introduced benefits programs and conducted employee meetings. Delegated; responsibilities to employees to meet company’s expectations. Administered safety programs and maintained OSHA logs. Managed; marketing and merchandising programs to align with profitable inventory levels and processes.

Key Contributions:

Improved processes for daily operations of a million dollar company.

Initiated computer up-training programs, which lead to proficient office procedures and enhanced office workflow.

Designed new employee orientation package.

Increased sales by 5%, Decreased expenses by 10% Goal met 1st time in 15 years.

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