Customer Service Spiritual Care

Nadine Saelens

Bereavement Manager

**** ********* ****, ***********, ***, 37043, 248-***-****, *************@*****.*** Professional summary

Bereavement Manager with extensive expertise in spiritual care and comprehensive bereavement services, adept at fostering healing and support for diverse patient populations. Demonstrates strong leadership, management, and customer service skills, excelling in fast-paced environments while maintaining the highest ethical standards. Committed to delivering compassionate care and tailored solutions, leveraging advanced communication and organizational skills to contribute to organizational success.

Employment history

Bereavement Manager, 2024 - Present

Tennova Hospice, Clarksville, TN

Supervises and provides bereavement services reflective of patient and family needs. Establishes a Plan of Care that addresses bereavement needs with clear delineation of services to be provided and frequency of service delivery up to thirteen (13) months following the death of the patient. Demonstrates active listening and impactful suggestions to bereaved during phone and home visits. Leads and coordinates at least 12 effective sessions of Grief Support Group per calendar year. Leads and coordinates Memorial Services and funerals where needed. Responsible for providing spiritual care to Hospice patients and their families. Demonstrates proficiency in providing spiritual care to persons of all races, ages, genders, sexual orientation, social class and mental/emotional status. Lead comprehensive bereavement services and spiritual care programs, facilitating 12 annual grief support groups and coordinating memorial services for diverse patient populations. Develop and implement individualized 13-month bereavement care plans, ensuring structured support delivery through systematic assessment and monitoring protocols.

Direct comprehensive bereavement services, managing 13-month care plans while facilitating 12 annual grief support groups and memorial services for diverse patient populations. Lead interfaith bereavement programs, coordinating memorial services and developing personalized care plans that address spiritual and emotional needs.

Assess and monitor bereavement needs through systematic evaluation, creating tailored support plans and delivering targeted interventions for grieving families.

Director, 2023 - 2024

Modern Church, Clarksville, TN

Provide leadership of the volunteers during the launch of a church in Clarksville. Responsible for the scheduling and development of key volunteers needed to launch younger Ministries. Primary leader of the prayer ministry team. Orchestrated cross-functional volunteer teams while implementing comprehensive training programs to enhance ministry operations and community outreach. Developed and executed prayer ministry strategies, fostering spiritual growth and establishing sustainable volunteer engagement protocols.

Led comprehensive volunteer scheduling and development programs, driving successful launch of ministries while maintaining high engagement levels.

Cultivated strong volunteer relationships through mentorship and guidance, ensuring seamless ministry transitions and sustained operational excellence

Accounts Receivable & Sales Planning Team, 2022 - 2023 Hankook & Company ES America Corp., Clarksville, TN Manage OE Automotive Accounts receivable for a Tier 1 Supplier (70+ Million Dollars in sales). Work with the Sales Team to identify and resolve AR issues such as deductions and warranty costs. Strong working relationship with Accounting to ensure that the books are reconciled monthly. Experienced in SAP & Microsoft Office Applications. Ensuring accuracy and efficiency of operations, processing and monitoring of accounts receivable and verifying posting of receipts. Verify and record transactions, resolve account discrepancies. Build sustainable relationships with major customers. Manage travel expenses from salesman and management. Maintain records regarding payments and account statuses. Obtain information from other departments to ensure records are accurate and complete. Participate in strategy, AR and sales meetings.

Skills

Spiritual Care,

Counseling,

Project Management,

Leadership,

Customer Service,

SAP,

Microsoft Office,

Financial Management,

Training,

Human Resources,

Administration,

Crisis Management,

Public Speaking.

Languages

English (Native),

Afrikaans (Native),

Dutch (Novice).

Travel Agent, 2019 - Present

Show You the World Travel, Clarksville, TN

Plan tailored vacations, enhancing customer satisfaction and retention. Manage budgets and itineraries, ensuring cost-effective travel solutions. Resolve client issues globally, maintaining high service standards. Collaborate with clients to craft personalized travel experiences. Utilize industry knowledge for seamless vacation planning. Drive client satisfaction through strategic vacation planning, leveraging partnerships with Disney, Universal Studios, and premier cruise lines to create memorable experiences

Navigate complex travel requirements and resolve time-sensitive issues for international clients, maintaining high standards of customer satisfaction Design custom destination packages integrating emerging travel trends and local experiences, strengthening client relationships and fostering repeat bookings Business Owner, 2018 - 2022

JN Saelens LLC, MI & TN

Managed 40 rental units, enhancing tenant satisfaction and retention. Led finance department, improving budget accuracy and payroll efficiency. Recruited and hired staff, optimizing team performance for contract proposals. Implemented operational changes, resulting in improved workflow and client relations. Oversaw Nadine's Shoppe sales, increasing revenue through strategic budgeting and customer service. Streamlined operational processes through database management, project coordination, and systematic problem resolution for enhanced property management efficiency

Developed high-performing teams through strategic recruitment and talent management, enhancing organizational capabilities and contract success rates Senior Pastor, 2017 - 2018

Country Life Church, Michigan

Led Sunday sermons and Bible studies, fostering community growth and spiritual engagement. Provided counseling to church members and community, enhancing support and well-being. Managed church communications and legalities, ensuring smooth operations and compliance. Coordinated events and projects, improving attendance and community involvement. Maintained digital records and websites, optimizing information accessibility and organization. Developed and implemented pastoral care programs, providing counseling services and creating support networks for congregation members and community residents. Managed church compliance and documentation systems, ensuring operational excellence while maintaining accurate records and digital resources. Delivered compassionate counseling and established comprehensive support networks, fostering emotional well-being across diverse community groups Pastor, 2012 - 2014

Soulquest Ministries, Michigan

Sunday morning Preaching.

Counseling.

Assisted Senior Leadership regarding business decisions and leadership of the church. Executive Assistant / Project Manager, 2006 - 2007 Paramount Bank, Michigan

Worked directly with the Chairman of Paramount Bank Corporate Head Office. Responsible for the management and administration of all projects from the Chairman of the organization. Preparations for correspondence of documents for the Chairman. Responsible for all Chairmen's business travel arrangements. Rationalized traditional filing database system into a streamlined process for increased efficiency. Managed business projects from Corporate Head Office. Office Manager / Church Administrator / Ministry Coordinator, 2004 - 2006 Metro Detroit Christian Church, Michigan

Daily operations of church congregation.

Working with youth and developing youth leadership development. Key team member in assisting taking someone off the street and walking them through NA and AA etc. Supervision, evaluation and planning the work of administrative staff. Event scheduling & management, project management. Maintain computer files, directories, databases and websites. Preparation of correspondence and job descriptions. Records management, preparation of financial and data reports. Responsible for Church Budgeting and financial analysis. Human Resource Manager, 2001 - 2004

Ochoa International Security Corporation, South Africa Responsible for the management and administration of all Human Resources and Personnel Functions of the company for the whole country of South Africa. Oversaw recruiting, hiring, employee and union relations, personnel actions, job analysis and classification. Assisted with payroll and benefits administration, and Human Resource Information Systems. Personally, recruited personnel for contract proposals for USA Consulate & Embassy security, Undercover Agents and general security. Provided marketing with key personnel resumes and related documentation. Reviewed and ensured compliance with all personnel-related documentation, legislation and contract requirements. Development of government contracts in a security environment. Education

Bachelor of Theology, 2010

Christian Leadership University, New York, USA

Marketing and Business Management / Bachelor in Business Administration, 1997 Damelin College, South Africa

Courses

Leadership Training School / Discipleship Training School, South Africa, 1997 - 2001 Hatfield Ministry Training Center

International School of Ministries, Toronto, Canada, 1999 - 2000 Toronto Airport Christian Fellowship

Compliance Training for Financial Professionals, South Africa, 2007 Digital University

Additional information

Community Service

Greater Nashville Funding

Manna Cafe Ministries

Girls Scouts of Middle Tennessee

Father Heart of God Ministry

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