Customer Service Office Assistant
Resume:
Kevin L. Carnegie
Office Assistant
Altoona, PA *6601
************@*****.***
Professional Summary
Pursuing opportunities to expand my knowledge, experience and career opportunities. Willing to relocate to: Allegheny County, PA
Authorized to work in the US for any employer
Work Experience
Tax Preparer
H&R Block-Altoona, PA
November 2022 to Present
Assistant clients in preparing there taxes
Office work includes, scanning,faxing, uploading documents and printing information Customer Service Associate
Degol Organization-Hollidaysburg, PA
March 2017 to August 2019
My daily duties were to take calls and resolve issue with tech and shipping problems also I would analyze issue with windows and set appointments for tech to go on-site to resolve. My department (window division). Also I had office responsibilities which included faxing, making copies of documents and orders to business. Part of my daily task wad to use two monitors to perform my work duties. I also had to relieve receptionist during her breaks and lunch (answering calls and making appointments). I also have knowledge of office supplies and computer software plus equipment Customer Service Associate
Aerotek-Bedford, PA
August 2016 to March 2018
Staffing Agency,
Went on several assignments to complete daily tasks. Customer service position at least two of them One of them was for a call center (ACC) where I took inbound calls to resolve purchasing issue and delivery issues.
The second job Was for a window company where I take inbound calls and provide information about orders and warranty, shipping, replacements and more. I would make outbound calls to contact manufacturer and Retailers in regards to their customers issues Customer Service Representative
American Customer Care-Altoona, PA
August 2016 to January 2017
Call Center:
My duties were to take inbound calls for Sleepys and Mattress firm to assist on warranty, exchanges, and schedules for delivery
General Laborer
Spherion-Altoona, PA
November 2014 to September 2015
Responsibilities were to go out on several task and complete them such as warehouse jobs and factory jobs some Manufacturing jobs
Accomplishments
I made sure everything ran about proficient I helped the team out when they started to run behind and alleys brought our team together
Skills Used
Leadership
Line Cook/Prep
TGI Fridays-Altoona, PA
August 2012 to October 2014
Responsibilities
To cook and prepare meals from each station plate, sautee, fry etc Accomplishments
Learned all stations
Skills Used
Prep, cook, dish
Customer Service Representative
ACS-Portland, OR
September 2008
Portland, OR
To perform various types of duties. To receive inbound calls pertaining to possible sales for the service which is High Speed Internet Service. Build report with the customers and give them features plus benefits of the service and sale them the service. Transferred calls to the appropriate department. And maintained goals that were met on a daily bases.
Sale Associate
Callmaximizer-Tucson, AZ
September 2007
for outbound source company (UPS).I have knowledge of the ETT system, shipping and receiving, and also answered over 106 calls on a average basis. I have received awards for quality, average handling time and so forth. My day to day task was to track packages and place tracer request, claims, and report damages, apply information in email form for the package center when there is a concern or missed delivery. Plus we would communicate with drivers thru their Diaad System. Education
Certificate
Hace Institute - Philadelphia, PA
April 2001 to August 2001
Diploma
Overbrook High School - Philadelphia, PA
1983 to 1986
Skills
• Customer Service Skills (10+ years)
• Service Tech (6 years)
• Windows 8 (3 years)
• Receptionist (3 years)
• Office Equipment (6 years)
• Shipping And Receiving (6 years)
• Outsourcing (5 years)
• Typing (10+ years)
• Call Center (10+ years)
• Office Applications (3 years)
• Customer Relations (10+ years)
• Customer Service
• CSR
• Customer Care
• Customer Support
• Help Desk
• Desktop Support
• Technical Support
• Tax experience
• Financial concepts
• Maths
• Customer service
• Front desk
• Sales
• Technical support
• Windows
• Desktop support
• Tax experience
• Typing
• Help desk
• Cold calling
Certifications and Licenses
Drivers License
Additional Information
QUALIFICATIONS:
Various types of customer service for the past 15 years. Possess excellent communication and supervisory skills, and work very well with others. I am a Self motivated, well-organized, self-starter who looks for challenges and take the initiative to achieve positive results. Work well under pressure, very conscientious, and a quick learner who knows the meaning of diligence and punctuality. I have Knowledge in Sales, data entry, communications, and high speed internet access (DSL, CABLE, and SATELLITE).
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