Food Safety and operation

KATHERINE ZARATE OLIVER

SAN IGNACIO ****, SAN MIGUEL, CHILE PHONE: (+56 9) 81659130 *****.******@*****.*** ABSTRACT Food Engineer with 16 years of experience in the agro-industrial and retail industry. Specialist in food safety, process optimization and quality audits. Proficient in HACCP, FSSC 22000, ISO 9001 and sustainability. Ability to drive operational improvements, cost reduction, resource optimization and layout management. Experience in customer problem solving and focus on innovation. Professional committed to sustainability and efficiency. Education: University of Santiago. Languages: Fluint English, native Spanish. EXPERIENCE Food safety & Quality engineer

IKEA Chile (Retail) - Santiago, Chile May. 2019 to Jan. 2025

• Leads the technical and regulatory aspects of layout design, equipment, and workflow for the four gastronomic concepts during the store construction process, achieving approval of sanitary permits from the SEREMI de Salud and the Swedish franchisee.

• Develops the food safety manual for Chile and Colombia, ensuring compliance across all the operations.

• Manages and oversees the food safety system in stores across Chile, ensuring compliance with local standards.

• Conducts audits of food suppliers, ensuring adherence to GFSI and sustainability standards.

• Oversees national regulatory affairs related to import processes and the implementation of product innovations.

• Implements and monitors key store indicators, including safety, waste management, sensory evaluation, and inventory.

• Develops and implements operational processes to improve efficiency and productivity. Among the achievements: Identifies, quantifies and analyzes production waste, optimizing the inventory strategie, creates a procedure that ensures the correct management and control of recipes, redesign of work spaces to increase operational efficiency. Regulatory Affairs Specialist

Carlos Cramer (Fragance company) - Santiago, Chile Oct. 2018 to Jan 2019

• Responsible for providing answers to customers' technical queries, ensuring timely solutions, aligned with quality standards.

• Manages the technical library and regulations applicable to essences, fragrances and their uses, ensuring regulatory support and compliance.

Customer Quality & Assurance leader

Diana Food (Funcional food) - Santiago, Chile Nov. 2014 to Feb 2018

• Responsible for the customer service area, ensuring customer loyalty through the efficient resolution of problems, complaints and technical inquiries.

• Responsible for regulatory affairs, ensuring compliance with sanitary and regulatory requirements for the export of products in the company's current and potential markets.

• Responsible for the continuous improvements to the processes of the area according to FSSC22000 standard.

• Sustainability coordinator, achieving milestones such as reduction of water consumption by 4% in the plant, replacement of plastic packaging materials for eco-friendly alternatives.

• Interim Quality Manager (10 months): responsible for the plant's quality and safety control under the FSSC 22000 system. Led a team of 7 laboratory analysts, ensuring compliance with quality and food safety standards.

Breakfast point supervisor

Sobeys (Supermarket) - Toronto, Canada Feb. 2014 – Sep. 2014 Responsible for the management of the coffee shop, maintenance of hygiene standards and presentation in showcases. Supervises the correct rotation of ready-to-eat and delicatessen products, guaranteeing their freshness and quality. Quality assurance Auditor

Lan Airlines (Catering aéreo) - Santiago, Chile Apr. 2009 – Jun. 2013

• Responsible for auditing LAN's catering suppliers and products in the USA, Caribbean and Chile, evaluating compliance with safety standards, gastronomic quality and logistic efficiency.

• Designs and develops the LATAM Airlines in-flight service quality manual, based on HACCP, GMP, GFSI and international regulations (FDA, EU, RSA, IFSA).

• Provides training to crews on safe food handling protocols in airplanes.

• Responsible for optimizing the operation and service on board, through weekly monitoring of dishes and services, achieving standards over 90% in the kitchens under his management for three consecutive years.

• Investigates, follows up and responds to passenger complaints, implementing corrective actions and improvements in the service experience. Quality Assurance & Production Coordinator

Alfa Chilena (Food adittives) - Santiago, Chile, RM Oct. 2006 – Mar. 2009 Quality Assurance chief:

• Responsible for implementing the ISO 22000 system in the company.

• Responsible for maintaining and ensuring continuous compliance with the HACCP system and ISO 22000.

• Responsible for the execution of internal, supplier and customer audits.

• Responsible for responding to customer complaints, implementing corrective and preventive actions that drive operational and quality improvements in the plant. Production coordinator:

• Leads the implementation of production strategies, achieving in 6 months the sales targets, improving communication and coordination between commercial, purchasing and production areas.

• Coordinates information related to production, purchasing programs, inventory control and reprocessesing, ensuring operational efficiency and compliance with sales deadlines.

• Generates monthly management reports including key KPIs, in order to measure performance and propose improvement opportunities. EDUCATION • Food Engineer, Universidad de Santiago de Chile - Chile, 2005.

• Course of ISO 9001 management systems, Universidad de Santiago de Chile - Chile, 2005.

• Georgian College, Barrie, Canadá, English for academic purposes, Intermediate level, 2013.

• FSSC22000 Standard Interpretation, 360/GMS Group, - Chile, 2017. COURSES /

SEMINARS

• APEC Regional workshop- Facilitating Trade through FS Regulatory - Chile, 2015.

• ACITEC - Law N 20.606 and the changes in labeling - Santiago, Chile, 2015

• EUROFINS - Preventive controls in safe food production - Chile, 2016

• ODEPA PROCHILE - Sustentabilidad agroalimentaria, Rancagua - 2017

• NSF internacional - International Food Safety Conference, Santiago, 2018

• Universidad de Chile - Ecodesign, Challenges for the REP LAW, 2019. REFERENCES • Enzo Lagomarsino: Food Manager LATAM, IKEA. Fono: +569-********, Mail: *******@*****.***.**

• Natalia Seguel: Food Purchase and logistic leader IKEA Fono: +569- 98857839, Mail: ********@**.**

• Natalia Clavero: CX and Operational efficiency Manager, IKEA. Fono: +569-********, Mail:********@****.**

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