Customer Service Inventory Management

SUMMARY

SKILLS

EXPERIENCE

KD KEYSHANNA DOUGLAS

*********@*****.*** / C: 302-***-****

Bear, DE 19701

Well-versed in shrinkage control, inventory management, and financial leadership, in the beauty businesses along with rentail, customer service, and merchandising industry. Talented in diverse industries with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.

Process improvements

Store opening and closing procedures

Store operations oversight

Employee supervision and motivation

Team leadership

Customer Service

Reliable

Inventory control

Project management

Retail inventory management

Sales professional

Cosmetologist / Newark, DE 01/2018 - Current

As a cosmetologist I served customers by providing various beauty services, such as hair styling, manicures, pedicures, scalp and facial treatments, or make-up application. Met with new clients, providing effective hair consultations detailing expectations for color, style and cut Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs Treated customers to extra services such as shampooing and head massage to promote loyalty Salon Manager / Complete Elegance - Wilmington, DE 04/2011 - 12/2018 My Duties as a Salon Manager, were to monitor, and analyze the daily operations of the salon establishment under my supervision. I was responsible for sustaining a healthy, positive team environment, and ensuring that service operations are delivered smoothly.

Set and administered annual operating budget, consistently maintaining controls and preventing overage Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications Increased customer loyalty and brought in new customers with targeted marketing and service strategies Merchandiser / RMSI - State Line, PA 09/2008 - 10/2010 Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 5 locations. Organized appealing and engaging displays to capture customer interest and drive revenue growth. Placed prices and descriptive signage to enhance displays and promote items. Updated seasonal displays such as windows and mannequins to highlight current product lines. Consulted with management and advertising teams to plan optimal promotions. Ran weekly and monthly strategy reports to analyze business trends and provide recommendations. EDUCATION AND TRAINING

Retail Manager / Citi Trends - Chester, PA 05/2007 - 08/2010 Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy. Organized and updated schedules to optimize coverage for expected customer demands. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Customer Service Manager / Inovative Consultants - Aston, PA 03/2005 - 05/2007 Automated contact management system to maintain efficient client organization. Evaluated customer account information to assess current issues and determine potential solutions. Developed new sales scripts and strategies to expand profit opportunities. Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.

Managed day-to-day operations, including supervision and assignment delegation for 30-member team. University of Phoenix - Philadelphia, PA 05/2007

Associate of Science: Psychology

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