Customer Care Representative and Healthcare assistant
Resume:
Curriculum vitae
MARYW.KINYANJUI
Address: P.O. Box 367-20116 Gilgil.
Telephone:079******* Email:************@*****.*** PERSONAL INFORMATION
Nationality: Kenyan
Marital status: Single
Languages: Fluency in English, Swahili, and Kikuyu(written and oral) Availability: Immediately
PROFILE SUMMARY
I am a highly organized and result-driven professional with an aspiring progressive career in both healthcare and communication. I desire to work within a challenging and rewarding environment that will allow me to utilize my acquired skills and apply my academic knowledge that leads to both personal and organizational growth.
PROFESSIONAL SKILLS AND COMPETENCIES
I am an excellent communicator who effectively and accurately conveys information both verbally and in writing.
I am a keen listener and give prompt feedback.
Excellent Interpersonal skills hence relating well with people.
Great problem-solving and analytical skills.
Proficient use of Microsoft Office Suite (Word, Excel, PowerPoint) and other computer skills.
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EDUCATION AND QUALIFICATIONS
Academic Achievement Period Institution
Certificate in Healthcare Assistant June 2024- December 2024
Avenue Homecare
Diploma in Journalism and Media
Studies
March 2017–Sept. 2018 NIBS Technical College
Kenya Certificate of Secondary
Education (KCSE)
2012-2016 St. Jeremy High School
Kenya Certificate of Primary Education
(KCPE)
2004-2011 Nyandarua Boarding
Primary School
WORK EXPERIENCE
Job Title: Industrial Attachment
Organization: Avenue Garden City and Avenue Parklands. Period; November 2024 – December 2024
Duties and Responsibilities
Taking vital signs
Daily dusting and cleaning
Clearing away
Bed making
Care of equipment used in patient care
Bathing patients and feeding them
Last office
Writing reports used in basic care of a patient
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Job Title: Customer Care Representative
Organization: Naivas Limited
Period: January 2021 – December 2023
Summary: Worked with Naivas Limited as a customer care representative at their branches. Duties and Responsibilities
Managing incoming calls from different clients on behalf of the company.
Keeping records of all customer interactions.
Following up on clients whom we have already provided for our services, ensuring they are satisfied with our products.
Processing returns, exchanges, or refunds according to store policies and procedures. Job Title: Customer care representative
Organization: Afriken Solar Company
Period: October 2019 – August 2020
Summary: Worked with Afriken Solar Limited as a customer care representative for the company. Duties and Responsibilities
Managing incoming calls from different clients on behalf of the company.
Coming up with a comprehensive report based on the customers’ inquiries and suggestions made.
Following up on clients whom we have already provided for our services, ensuring they are comfortable with our products.
Job Title: Industrial attachment
Organization: Kenya Broadcasting Corporation (KBC) Period:3months
Duties and Responsibilities
Translating news
Research
Scripting
Voicing Editing
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REFEREES
Mr. Samuel Njuguna
Health Check Supervisor,
Naivas Kenya Limited
Tel:072*******
Mr. Tonny Mawira
Branch Manager,
Naivas Kenya Limited
Tel:072*******
Mr. Isaac Lemoka
Radio producer,
Kenya Broadcasting
Corporation (KBC)
Tel:072*******
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