Administratior

Stabile Dananai Mtetwa

***** ********* ******, *******, ****** 077*******

**************@*****.***

Objective

I am a process-oriented and versatile business developer with experience in establishing long-term partnerships and recruiting new affiliates. Exceptional negotiating, persuading, cold calling, and multitasking skills with adequate understanding of implementing technology into long-term planning. Keeps informed of the latest trends in business.

Experience

MultiChoice Zimbabwe - Customer Service Representative (Retention Department) 2021-2024

● Increase customer retention by 20% each month

● Build positive working relationships with customers for repeat businesses

● Analyze customer account trends to continuously improve retention, upsell and cross sell strategy

● Address customer concerns and provide solutions to continuously improve retention, upsell and cross-sell strategy

● Provide internal feedback on how to improve client retention

● Negotiate With customers to renew contracts and retain business

● Proactively contact active clients to enhance customer retention and provide support to your clients

● Upselling and cross-selling within existing customer base

● Educated clients on all existing and new product offerings

● Improved product recommendations and increased sales

● Drove business decisions and reduced operational costs Intelli Africa Solutions – Business Development Administrator 2021

● Handling administrative tasks, taking phone calls, transferring calls

● Cultivating solid relationships with clients through the provision of exceptional services

● Creating a positive onboarding experience for new clients

● Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings

● Interfacing directly with the clients

● Resolving customer complaints and ensure that concerns are handled properly

CBD Specialist Hospital (Oncology) – Administrator 2019-2021

● Front office duties, including being the first point of contact

● Ensured coordination of communication between patients/families and medical staff

● Provided patients/families with information on hospital services

● Counseled patients or families to determine the nature of care needed and direct them to the concerned healthcare providers

● Created and maintained liaison with insurance companies to inquire about payable or paid claims.

● Analyzed and interpreted patient account data and facilitate payments

● Posted patient demographic and financial entries into the predefined hospital database

● Responded to patients’ complaints regarding hospital services and ensure that concerns are handled properly

● Assisted patients with hospital registration and admission

● Assisted in new staff orientation

● Provided program and administrative support in the preparation of medical documents, reports and proposals

● Assisted in reviewing and preparing documentation on the procurement of goods and services, and support contract tracking

● Provided administrative support in the organization of events, meetings and workshops

● Made travel arrangements for the team including preparation of travel requisitions and claims

● Maintained and organized up-to-date hard and electronic files for easy access and retrieval

EasiPro Consultancy – Human Resource Assistant. 2019-2020

● First point of contact for, and responding to, enquiries and requests

● Worked with colleagues to develop administration and other relevant systems, processes and procedures (manual and electronic) for the unit.

● Provided diary management, email management and meeting administration support

● Being responsible for financial processing including processing invoices, salaries, generating purchase orders and keeping records

● Initiated and led human resource programs and projects, including trainings

● Conducted research through various methods (data collection, surveys etc.) to identify a problematic situation

● Provided advice and recommendations to HR personnel for resolution of daily issues

● Formulated strategic and practical plans to address human resource matters

● Assisted in recruiting, training and management of personnel

● Devised plans and techniques to drive change and culture management

● Assisted in the development and integration of policies

● Analyzed current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue

● Performed market research to identify new opportunities and engage with executives to establish strategies for pursuing those new opportunities. Education

Monash University – Bachelor of Social Sciences 2017 Majors: Psychology and Business Management

High School

2 A ‘levels Passes - Mabelreign Girls High School - 2012 7 O’levels including Maths and English - Marondera High School - 2010 Skills & abilities

● Customer service

● Problem solving

● Communication

● Leadership

References

Vivian Matsa – Intelli Africa Solutions – General Manager – Cell: 078*******

Dr. Nothando Mutizira - Oncology Rooms - Oncologist – Dr. Nothando Mutizira – Cell: 077*******

Elvis Mudarikwa - EasiPro Consultancy, Head Human Resource – Cell: 024*******

Tendai Chiunya – MultiChoice – Human Resource Assistant – Cell: 077*******

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