Supply Chain Business Manager

Jayson Baker

*************@*****.*** - 727-***-****

New York, NY 10001

PROFESSIONAL SUMMARY

Results-oriented Business Manager with over 25 years of extensive expertise in fleet operations, transportation, and operational efficiency. A strong attention to detail and a track record of leading teams to successfully execute organizational goals. Self-motivated and collaborative, with solid analytical and logistical skills. A clear and effective communicator who works well with stakeholders and senior leadership. Committed to improving efficiency, meeting deadlines, and delivering practical, value-driven results. AREAS OF EXPERTISE

• Operations Management

• Leadership & Large Team

Management

• Logistics & Supply Chain

Coordination

• Transportation & Fleet

Operations

• Operational Efficiency

Improvement

• Supply Chain & Inventory

Management

• Sales Strategy & Revenue

Growth

• Client Relations & Customer

Experience

• Contract Negotiation

WORK EXPERIENCE

Figlia & Sons, Inc. New York, NY 2024 – Present

Chief Operating Officer

• Oversaw all aspects of HVAC company operations, including supply chain, finance, HR, and IT, ensuring they aligned with company goals.

• Led initiatives to boost revenue and cut costs, improving overall financial performance.

• Introduced data-driven performance metrics and dashboards to support better decision-making.

• Managed a leadership team to streamline processes, improve teamwork, and enhance overall efficiency.

• Developed and implemented growth strategies that expanded market share and increased customer satisfaction.

• Handled large-scale budgets, ensuring responsible financial management and cost efficiency. Sims HD, LLC. Tampa, FL 2022 – 2024

Operations Manager

• Gained comprehensive knowledge of heavy haul transportation logistics, leading to a 25% increase in sales YOY.

• Revamped, developed, and implemented comprehensive operational processes and policies, significantly enhancing organizational efficiency and compliance.

• Achieved substantial cost savings, optimized staff utilization, and fostered professional development for key employees.

• Prepared daily work and run schedules, improving operational efficiency by 30%

• Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations based on customer requests and needs.

• Relayed work orders, messages, or information to and from work crews, supervisors, or field inspectors

• Managed creation of POs, tracked billing, and invoicing, reducing billing discrepancies by 70%.

• Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.

• Cultivated strong relationships with key stakeholders, including clients, vendors, and owners, to support business objectives and drive growth.

• Coordinated activities of departments concerned with the production, pricing, sales, permitting, or distribution of products

ADVERCOM LLC, Orlando, FL 2005 - 2021

Chief Operations Officer

• Directed and coordinated all moving and storage activities for residential and industrial services.

• Managed all aspects of day-to-day business operations, ensuring smooth and efficient workflow across departments.

• Resolved customer complaints regarding sales and service.

• Determined price schedules and discount rates.

• Monitored sales activities to ensure customer satisfaction and quality of goods.

• Collaborated with sales teams to understand customer requirements, promote company services and products, and provide sales support.

• Planned, organized, and managed the work of junior staff to ensure alignment with organizational requirements. The Olympic Club, San Francisco, CA 2000 - 2005

Assistant Golf Professional

• Managed golf course schedules, including tee times and employee work schedules

• Fostered relationships with external customers by providing, lessons and answering specific questions.

• Collaborated with managers on billing, projects, and customer service. EDUCATION

SUNY at Brockport - Bachelors of Business Administration

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