Accounts Receivable Customer Service

Edward Obeng

Charlotte, ***** NC 773-***-**** *************@*****.***

Summary

Reliable and detail-oriented Financial Auditor/Trainer with a proven track record in managing financial operations and conducting comprehensive audits. Skilled in accounts receivable/payable, bank reconciliations, payroll processing, and financial reporting. Experienced in identifying discrepancies, maintaining precise records, and providing valuable insights through revenue and trend analysis. Strong team player with a passion for training and empowering colleagues to improve efficiency and performance. Able to thrive both independently and in collaborative settings, consistently delivering results under tight deadlines. Eager to contribute to an organization that fosters innovation, growth, and excellence in financial management.

Skills

Accounts Receivable/Payable Management

Teamwork and Collaboration

Training and Development

Bank Reconciliations

Financial Reporting

Time Management

Payroll Processing

Attention to Detail

Problem-Solving

QuickBooks

Work Experience

FINANCIAL AUDITOR/TRAINER 01/2022 - 09/2023

Republic Parking - Charlotte, NC

Situation: Responsible for ensuring financial accuracy and operational compliance across multiple branches. Task: Prepare audit reports, resolve discrepancies, analyze key data, and train staff. Action: Conducted audits, identified transaction discrepancies, analyzed revenue and usage data, and created visual presentations. Delivered training on customer service and resource optimization. Result: Improved financial documentation accuracy, supported data-driven decisions, and enhanced customer service and resource efficiency across teams.

ADMINISTRATIVE ASSISTANT/ BOOKKEEPER 05/2005 - 04/2021 Laz Parking - Chicago, IL

Situation: As an Administrative Assistant/Bookkeeper, I was responsible for managing daily financial operations, employee communications, and ensuring smooth office functionality. Task: I was tasked with overseeing financial transactions, processing payroll, addressing customer inquiries, managing equipment, and facilitating internal communications. Action: I prepared sales revenue accounts, reconciled bank statements, and managed accounts payable/receivable. I processed payroll and edited shift reports for accurate employee compensation. I handled customer inquiries through multiple channels and resolved payment disputes. I performed routine equipment checks, ensured supplies were stocked, and led employee meetings to set goals and address grievances. Result: Successfully ensured accurate financial records, timely payroll, and efficient customer service. My actions helped maintain smooth office operations, improve employee satisfaction, and resolve payment issues promptly. SECURITY GUARD 11/2014 - 12/2018

Allied Barton/Wheelan Security - Chicago, IL

Situation: As a Security Guard, I was responsible for ensuring the safety and security of the premises, including restricted areas.

Task: I was tasked with patrolling the premises, monitoring alarm systems, responding to emergencies, and providing detailed reports on security activities.

Action: I regularly patrolled both public and restricted areas, monitored alarm systems and video surveillance, and responded promptly to any incidents or disturbances. I also submitted detailed surveillance and shift reports and coordinated response efforts during critical situations. Result: My proactive patrolling and quick responses to incidents helped maintain a secure environment, while my thorough reports ensured effective coordination during emergencies and continuous security compliance. Education

Roosevelt University - Chicago ASSOCIATES

FINANCIAL ACCOUNTING

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