Customer Service Entry-Level

Tamara Mondragon

********@******.*** 470-***-****

Summary

Hardworking employee with customer service and problem-solving abilities. Devoted to providing every customer a

positive and memorable experience. Organized and motivated employee eager to apply time management and

organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating

company growth.

Education

Georgia state

university- Nursing

Expected in

May-2027

Riverwood International Charter School

Atlanta,GA

High-school

Diploma May-2024

Skills

Technical Non-Technical

+ Critical thinking * Spanish (Fluent, Native)

* Team management + Effective at Conflict Management

* MacOS/ Windows + Calm Under Pressure

* POS * Teamwork

* Cleanliness and safety

E . + Staff Management

Kperience * Team leadership

Zafron Atlanta, GA Bartender

+ Prepared cocktails, and other drinks following recipes, standards, and customer preferences.

+ Maintained a clean and organized bar area, as well as a high level of sanitation and safety.

+ Assisted bar and wait staff in supporting front of house operations.

Zafron Atlanta, GA

Server 06/2022 - current

+ Arranged table placement and decor for large events serving more than 150 people at once

+ Maintained cleanliness and food safety standards according to internal and federal regulations.

+ Performed cashiering functions by closing checks and preparing end-of-day reports.

+ Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and

with a positive attitude.

+ Negotiated resolved customer concerns.

+ Consistently achieved above 18% charge tip percentage.

+ Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary

dishes and drinks.

Poke Bar Atlanta, GA Shift Manager 01/2022 - 07/2022

+ Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable

solutions.

+ Opened and closed the location.

+ Managed inventory for all shifts and ordered supplies.

+ Trained new employees on proper food handling and safety procedures.

+ Outlined shift duties and created signage to keep employees informed of procedures.

Contact this candidate